I bought 2 tops (one black and one white) bec I liked the design of the tops. Didnt wear it till maybe a month later. Wore it twice, washed the black top and it shrank as much as 65mm after one wash. Took to the Melbourne store and the 2 people told me to bring in my receipt and she will do something for me. One of the 2 people admitted to me that that particular fabric shrinks. Went in the next day with my receipts and another person serviced me and basically said I should have read the washing instructions, its now 4 months since I bought it and could do NOTHING for me!! I told him NO ONE reads the washing instructions unless you have paid big dollars for them! He said he read it, well boo to you! I then asked him to show me a label where it says THIS FACBRIC WILL SHRINK AFTER WASH and he said I cant bec we have sold out of this top!! What a load of crap. I told him I didnt realise polyester fabric shrinks after wash and that I didnt wear it straight after I bought it hence the 4 months timeframe. I also told him 3 times that I handwashed the top in warm to cool water. I also told him I have polyester clothes not made by Zara and they never shrank after wash. Nope, didnt care. So now I am out of pocket by A$70 and a top that is so tight I might as well throw it out. What PATHETIC customer service. I am glad I am not the only Zara customer (ex-customer) who has problems with the store and its quality of clothing after having read all these comments.
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