Yet another poor experience with Rogers

43
signatures

I returned a defective device to the Rogers location near my home in October 2011. It was not holding a charge. This was the second device I had had this experience with (it was a free Nokia phone that I got for my teenage daughter). The Rogers employee took the phone and said that a manager would contact me to discuss. I did not receive a call from a manager, instead a few weeks later I got a new phone. I assume that it was a replacement phone.

A month later, I got a letter saying that I had recently been sent a new phone to replace a defective one and that I had not returned the defective one. Unless I did so I would be charged $500. I called the Rogers customer care # and explained the situation (speaking to 2 managers) and was told the charge would be removed.

I have now received my Jan bill and there is a charge for $500. I have been into the store, spoken with an employee (of course I couldn’t speak with a manager, there wasn’t one available). I have called the toll-free number and sent in 2 complaints to the office of the President. I received a reply from the office of the President saying that I need to call the toll free number again. So I did, and spoke with an employee and a manager. The manager told me that the store needs to record the serial number of the phone that I returned on my account and then they can reverse the charge.

So my question is, why am I, a long-time Rogers customer, doing all the work here? It takes forever to get thru on the toll free number, and I can’t get thru on the phone to the Calgary store (it rings busy constantly). I am being charged for something that I returned in good faith to the Rogers store. If there is a training issue there then it needs to be rectified, but not at my expense.

I have again sent in a note to the Office of the President. There is a section on the Rogers website where it says “contact the Ombudsman” but it cannot be accessed.

This is without doubt the worst customer service experience I have ever had. I am just speechless.

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43 signatures

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Exhibiting regard in the direction of your husband or wife is vital to creating a potent relationship and evading troubles in marriage. A marriage missing respect is just not a happy condition and generates relationship troubles that may destroy the connection. Supplying and Acquiring respect is important to any profitable relationship and it is primarily real in marriage. When couples marry they can be commonly expecting it to become for existence. Respect of every other is probably the simplest methods to learn more and have a long-lasting marriage.

A number of us may not demonstrate regard for the reason that we're waiting around on our husband or wife to indicate the appropriate quantity of respect to us. Regretably that response does absolutely nothing to boost the marriage and could generate much more issues in relationship. Indicate respect for your spouse even though you're feeling they can be falling quick while in the regard space. Giving your partner regard could suggest that your partner will start off to show much more regard in the direction of you. Respecting your husband or wife demonstrates that you just worth them as a partner and like a man or woman and is also far more probable to obtain a optimistic reaction than anger, irritability or withdrawal.

Unpleasant attitudes and behavior by your husband or wife may very well be the results of feeling disrespected, unappreciated, and unloved. It's possible you'll be surprised how displaying regard can cut down marriage troubles and change the course of the relationship

How you can give respect:

• Compliment your partner routinely

• Through an argument communicate respectfully and lessen the emotion stage

• Really don't lash out, never sulk or pout

• Regard your spouse's standpoint. Generally or gut response would be to reject thoughts that differ from our very own. Demonstrate respect for your personal spouse by listening and accepting their appropriate to obtain their unique viewpoint.

• Do not give your husband or wife orders. If you'd like them to do something check with them, not need

• When conversing with your partner listen to the things they have to say, make eye speak to when you are listening or chatting with them.

One way of displaying regard would be to give a significant priority to your marriage as well as your romance. Have conversations with each other about other issues besides your kids. Parents must go on dates with one another and organize on your own time without the kids.. This strengthens a couple's partnership with one another. Excellent relationships between mom and dad give young children a feeling of safety and they are reassuring to them.

Indicators of marital disrespect:

one. Yelling screaming and belittling your wife or husband is simply not an efficient method to assemble a robust relationship. This is a approach to make for a terrible relationship.

2. Dominating the discussion and not making it possible for your husband or wife the chance to specific themselves in private or inside of a social options

three. If an individual individual feels they can be normally correct it diminishes one other man or woman and is not going to replicate that you simply respect them or their thoughts

four. Generating significant relatives selections with no discussing it with your spouse

five. Not giving your husband or wife the courtesy of listening when they are chatting with you

Lots of marriage problems come from not respecting how adult males and women vary. Adult males and girls respond to numerous elements differently. Women are usually more verbal than adult males and therefore are a lot more into expressing their inner thoughts. Guys are usually not generally as verbal in expressing their thoughts or emotions. It is crucial to respect the variations.

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