United Airlines won’t refund due to death in family

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By: Leslie Kahn

On: March 15th, 2012

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My fiance and I booked flights with United Airlines to attend my family reunion. Two days before leaving, my wife’s father developed pneumonia and was placed on hospice care with my fiance as his primary caregiver. She did not travel with me. We have filed refund request with United to no avail. We have provided United with copies of the hospital release documents, the hospice car documents and my fiance’s father’s death certificate. United will not contact us by phone or email and has basically ignored us for almost two years. This ticket was around $700 and we deserve a refund.

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Leslie Kahn

I have created this petition. Please support it by adding your signature.

Larry

Any accomodation would go a long way to cement a positive experience; but I suppose UA needs every $ today and cares little about future business.

Daniel

Most airline miles card have a high nnaual fee.The best card might be the Starwood AMEX card. No fee the first year, and only $ 30/yr thereafter. You can sign up with a free Starwood account online. Then, for every 20,000 Starwood points you earn, you can transfer to most major airline programs and earn an extra . So your 20,000 points will become 25,000 miles. This is better than most airline cards, which is 1 mile per dollar.

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Airlines haven't cared about their customers for a long time now--- profits are much more important. Sadly, most of them are the same so they all get away with this.

Alan Brawley

Why do we keep bailing these guys out? Let them go bankrupt and get bought by a real company.

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