I had a Carrier Heat pump installed for 15 years., It finally sprang a leak, so I decided to install a Trane with a higher Seer rating. I installed the Trane on 5/19/09. On 11/22/11 during routine service ( I have a service contract and the unit is serviced twice a year) a leak in the indoor coil was found. The service provider quoted me a price of $620 to install a new coil. The coil itself would be provided under warranty. The new coil was installed 12/1/2011. I contacted Trane via E-mail on several occassions but was told that their only obligation under their warranty was to provide the coil and that they were not going to do anything about my cost, a total of $815, after only 2 1/2 years. I tried to contact their Customer relations manager all of one day. Her phone was busy all day long. That is understandable based on a survey I found on the internet, which said that of 338 responses, 105 were completely satisfied while 189 were completely dissatisfied. I think Trane should pay for the installation to repair the faulty coil which I understand has been redesigned .
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