I look forward to Black Friday as it is synonymous with blockbuster deals. Along with several hundred customers, I believed I had nabbed one of the hottest deals as Target.com listed the Lord of the Rings Motion Trilogy on blu-ray for a special price of $7.99 (original $79.99) in the early hours of Thursday before Black Friday. Even more excitement arose when I received the confirmation email. Soon the blu-ray showed \”out of stock\” and the deal was believed to be over.
It all started when Target placed a price of $7.99 next to the Lord of the Rings Triology blu-ray set in their Black Friday Ad. Nobody expected the price to be honored but to everyone\’s excitement, Target decided to honor the deal for Black Friday. No one knew if this would be in-store or online but the deal went live on early Thursday morning on Target.com. Along with hundreds of customers, I purchased the blu-ray set and decided to skip the instore drama of Black Friday and sleep. I felt like I had already secured the deal so why spend the effort? In addition, I checked this off my Black Friday wish list and decided not to pursue other sales for the set.
On the day of Black Friday, several customers noted that they were able to secure the LOTR deal instore. This brought a sense of relief to those that had purchased the deal online as it showed 1) Target was actually honoring the price and 2)since only two or three copies were available in store, a significant portion of the movies were tied to the online orders. Several people cancelled previous orders of the LOTR series from amazon and returned previous purchases of the series as they believed they had purchased Target\’s Black Friday deal.
The weekend pass without further notification of how the online purchases were being handled. However, on Monday, November 27th on Cyber Monday, Target sent out an email stating that there was \”an unexpected delay\” and asking customers \”to approve this delay so that we can continue processing your order.\” I was once again reaffirmed by this email that the blu-rays would ship at the special black friday price but just with a little delay. I would once again skip out on the special prices that Cyber Monday offered as Target\’s price was clearly the best.
The next day changed everything. I received a cancellation email as follows
\”Hello from Target.com,
Unfortunately, due to the high demand for the following item it is no longer available from any of our sources.
- The Lord of the Rings: The Motion Picture Trilogy (6 Discs) (Blu-ray)
Please note that this item was listed in our 2-Day Sale ad as “quantities limited; no rain checks.” We have cancelled this item from your order and can\’t say for sure when it might be back in stock. If you are still interested in purchasing the item, which would be at the regular price, please check back every once in a while to see if it\’s available. To view the current status and the costs associated with your order, please visit My Account;
Because you only pay for items when we ship them to you, your credit card has not been charged for this item.
Thank you for being a valued Guest. We hope you visit us again.
Sincerely,
Guest Service Department
Target.com\”
t turned out that EVERY SINGLE ORDER was cancelled. There was not a \”stock\” to being with. To make things even worse, Target decided not to issue a raincheck and instead, told us to purchase the item at regular price.
What upsets me about this situation is target handled it. If target never intended to sell the blu-ray sets in the first place, why did they even allow the online sales? Why didn\’t someone stop it immediately? Surely, they were aware of the issue before hand as their ad had the 7.99 price. In addition, instead of issuing a cancellation email late Thursday, Friday, Saturday, Sunday or even early Monday, Target sent deceitful emails causing me to miss out on all the other special prices for this blu-ray set on Black Friday and Cyber Monday.
Furthermore, unlike other stores who oversold products like buy.com who ended up still honoring the purchases , Target did NOTHING. Staples and Best Buy both had price mistakes on their products and each sent out gift cards to compensate the customers. Target did NOTHING. After several emails and phone calls to Target, all I have gotten is lies about \”the source running out of stock\” and the option to purchase the blu-ray set at the original price. What a joke!
The only one who got something out of this situation was Target. They attracted thousands of customers to their site who purchased the deal. And I am sure that those customers did not only look at this deal but browsed other deals on their sites. They gave the false impression that people had secured an amazing deal and most likely convinced customers to spend a little extra money elsewhere at their store. ONLY target benefited from this.
Please sign this petition to expose Target and this irresponsible situation! As customers, we must stand up to this debacle and ensure that big companies like Target cannot treat customers in this fashion! Deal with the customer truthfully and not with lies! Customers who were outraged with Frys were able to force them into honoring their deal so lets do the same with Target! Or at least make them show some respect to their customers by providing some compensation be it a gift card or rain check for the time and effort wasted over Black Friday!
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Company Response
The following response has been submitted by the company. It's source has been verified by Groubal.
“
*** PLEASE READ THE RESPONSE FROM TARGET BELOW - GROUBAL IS POSTING THIS ANSWER ONLY AFTER WE HAD A DIRECT CONVERSATION WITH TARGET'S DESIGNATED REPRESENTATIVE ***
Mr. Doner,
Thank you for reaching out to Target. I’m so sorry for the delayed response. Here is what I can share about the pricing error regarding the Lord of the Rings DVD:
Target is committed to ensuring items in our ads are in stock and accurately priced for our guests. The Lord of the Rings Trilogy, rather than the individual DVD, was incorrectly featured during the 2-Day Sale last week in stores and online at $ 7.99 instead of the actual retail price of $ 74.99.
Target.com honored the lower price for our guests for as many units as were in stock, but unfortunately had to cancel additional online orders when the product quickly oversold our supply. We regret any inconvenience guests may have experienced due to cancelled orders for the Lord of the Rings Trilogy.
Sincerely,
Amy Reilly
Mr. Doner,
Thank you for reaching out to Target. I’m so sorry for the delayed response. Here is what I can share about the pricing error regarding the Lord of the Rings DVD:
Target is committed to ensuring items in our ads are in stock and accurately priced for our guests. The Lord of the Rings Trilogy, rather than the individual DVD, was incorrectly featured during the 2-Day Sale last week in stores and online at $ 7.99 instead of the actual retail price of $ 74.99.
Target.com honored the lower price for our guests for as many units as were in stock, but unfortunately had to cancel additional online orders when the product quickly oversold our supply. We regret any inconvenience guests may have experienced due to cancelled orders for the Lord of the Rings Trilogy.
Sincerely,
Amy Reilly
December 20th, 2010.
622 signatures
Saurabh Gupta
I have created this petition. Please support it by adding your signature.
Andy Mueller
Target is shooting themselves in the foot on Black Fridays to come, guaranteed.
Madeup Name
Waaah Waaaah I want to wine and moan and complain too! I wanted to get in on a deal I already knew was too good to be true just like the other crybabies and they wouldn't let me. They're big poopyheads. Down with this sort of thing!
Solomon
in stock when i placed order and stayed in stock for another hour or so. can't believe their bad lie!
Stephen C
No comment
Robert Curtis
I got the same song and dance. On-line there was no mention of "Limited to Stock on Hand" or "No Rainchecks" as apparently was mentioned in their written ads. In fact Target had stock or I would not have been able to place my order and would have been told to "Find It at a Target Store". How can on-line buyers be held to language only included in written ads? I had other Black Friday items in my shopping cart that I did not buy once I received the cancelation e-mail. Target lost business then and will continue to lose my business.
Private Signer
No comment
Private Signer
Target should have left these orders alone. If they were going to allow the orders, plus the confirmation, then they should honor the price.
Cecilia
It's not fair to us that Target only honors the price at the store, but not online. If it was a price mistake, Don't put it up online then. We thought we secured the deal already by ordering online (and the system kept taking our orders), hence, we didn't camp out on Black Friday morning out the store. After all the sale gone, and Target cancelled all our online orders on Sunday (11/28)???!!!! That's not the way to do business!
Private Signer
No comment
Frodo
Have you seen my ring?
KennyC
Yea, just got the "approve delay" email on a TV that I bought three days ago(11/28) that was "in stock" at time of purchase. Gutless way to say "we don't have control of our inventory." Guess I'm waiting for the "no longer available" email. Never again.
John D
Target had plenty of time to print a correction and/or adjust your website to sell the item at the correct price and at only the quantities that you say you had available. You did neither - instead you went forward with a classic bait and switch, selling the item online for $7.99 enticing people to buy it, then several days later sending an email noting the shipment would be delayed before finally, after all other stores had completed their Black Friday and Cyber Monday sales, sending out cancellation notices to everyone who ordered this online. There is evidence that not one single order placed online was honored. Additionally, on-line there was no mention of "Limited to Stock on Hand" or "No Rainchecks" as you say was mentioned in your written ads. In fact Target had stock or I would not have been able to place my order online and would have been told to "Find It at a Target Store" given how your online ordering system works. It's not fair to us that Target only honors the price at the store, but not online. I ordered online and once I did, I knew I did not have to go to the store the next morning since I had already purchased this.
To further your bait and switch scheme, your cancellation email told me and others that the item is available in stores and we could purchase it there at the full $74.99 price. That is classic bait and switch
To further your bait and switch scheme, your cancellation email told me and others that the item is available in stores and we could purchase it there at the full $74.99 price. That is classic bait and switch
bzaq
Target sux big time
not shopping there anymore
not shopping there anymore
Groubal Founder
Groubal supports your complaint about Target! We STRONGLY suggest you email the link (to your groubal petition) to everyone you are connected with and ask that they sign it and support you.
Sandy
Target should be more responsible-lets go VIRAL!!!!!!!!!!!!!!!!!!
Wallace H
This is extremely upsetting since I could have purchased the item elsewhere if I had any indication that I would not receive the item. However, after receiving TWO confirmation emails, who would think their order would get cancelled? This is horrible customer service on Target's part.
Zack Stark
Target needs to step up to the plate!!
Thomas Harmon
Another customer lost.
Alex Tong
Fix your inventory system Target, this is horrible business practice.
Martin Janolo
Target deceived me on so many levels! First, they deceived me by accepting my order online and sending me an email verification. Then, two days after Black Friday, they send me another email requesting for my authorization to "wait" on the product because it's currently OOS. Once the product comes in, they'll send it to me. So I figured, that's better than not getting it. Now here's the catch - nowhere on the email was there any sort of link or contact information that would let me "authorize" the "wait" time. So how was I supposed to respond to that email??? The next day, I receive another email from them. This time it was a cancellation email!
I have since been in contact with their customer service via email and all of their correspondence are nothing but automated responses and offer no recourse for the inconvenience and lost opportunity cost that I and others have suffered.
Maybe the Target CEO should've donated all that money to his IT department to fix their website stock counter instead of the anti-gay movement.
I have since been in contact with their customer service via email and all of their correspondence are nothing but automated responses and offer no recourse for the inconvenience and lost opportunity cost that I and others have suffered.
Maybe the Target CEO should've donated all that money to his IT department to fix their website stock counter instead of the anti-gay movement.
Private Signer
No comment
Private Signer
No comment
Ryan P. Lenz
Very shady practice. I missed out on the single movies for $8 bucks because of what they did.
Jeremy
No comment
Peter
Bait and Switch from Target...will not shop from target until this issue is resolved.
Kee
Target - as others have mentioned, you messed up.
Fix it.
Fix it.
Private Signer
Lost all respect for Target after this fiasco. Horrible handling of their core customers by basically treating them as idiots.
Brian M
I attempted to buy this item on Black Friday at 2 different Target stores, but neither of them had the 6 disc set.
Cory Steeley
Target could have listed the item as sold out on the website... instead they showed it in stock then led people on by saying it should ship in January only to cancel it a day later (with the insulting offer of "you can purchase it at full price later"). Very disappointed in them.
George
If Target had cancelled this sooner, I'd have gone to a store or even some other site on Cyber Monday to get a better price for this set. I'm very upset because they asked me to "approve" the delay on Monday and I approved it, and THEN a day later they sent a very cold cancellation email.
GeoTrax
I've said so many times.....
Target!! The only way to fix this is to ship my order. That's it!
Target!! The only way to fix this is to ship my order. That's it!
Leo Monaghan
I have a Super Target basically about a mile from my home, and because of this we tend to do most of our shopping for groceries and necessities there.
Taking a look at my last three credit card statements it looks like we do an average of $700 a month with them or about $8,400 a year. Based upon the shabby way that they have been handling this I am now more likely to just go past them the extra half mile and start doing my shopping at HEB and Wal*Mart instead.
If other regular customers who were also treated badly in this deal do the same then yes, it will end up costing Target more in the long run than it would to have simply fulfilled the original orders.
As I have told to numerous Target employees and executives over the past week, it would have been one thing to claim that it was a "printing error" and have been done with it, however when they chose to also have that same price go live in thier system and orders to be placed (and confirmed) people made real buying decisions based upon their actions which in turn cost them other purchasing opportunities, all of which were subsequently unavailable after they chose to reverse themselves and cancel all of the orders.
To not even offer the people who have valid orders in their system an alternative deal of the individual discs for $7.99 apiece (which they claim in their form letters was the originally intended sale price) and instead tell customers to feel free to come in and get the boxed set for $80 instead then they are acting disingenuously and frankly with little respect for the people who made holiday purchasing decisions based upon their deceptive sale.
Taking a look at my last three credit card statements it looks like we do an average of $700 a month with them or about $8,400 a year. Based upon the shabby way that they have been handling this I am now more likely to just go past them the extra half mile and start doing my shopping at HEB and Wal*Mart instead.
If other regular customers who were also treated badly in this deal do the same then yes, it will end up costing Target more in the long run than it would to have simply fulfilled the original orders.
As I have told to numerous Target employees and executives over the past week, it would have been one thing to claim that it was a "printing error" and have been done with it, however when they chose to also have that same price go live in thier system and orders to be placed (and confirmed) people made real buying decisions based upon their actions which in turn cost them other purchasing opportunities, all of which were subsequently unavailable after they chose to reverse themselves and cancel all of the orders.
To not even offer the people who have valid orders in their system an alternative deal of the individual discs for $7.99 apiece (which they claim in their form letters was the originally intended sale price) and instead tell customers to feel free to come in and get the boxed set for $80 instead then they are acting disingenuously and frankly with little respect for the people who made holiday purchasing decisions based upon their deceptive sale.
Private Signer
No comment
Dawn
Very shady indeed!
Private Signer
No comment
Heather Richards
I am very angry! I ordered 1 for myself and 1 for a friend for christmas. I am never shopping and target or target.com again!
Rishi G
Target needs to act responsibly!
Private Signer
What Target did is shameful, and needs to be addressed. Taking sales from its competitors, while stalling its own customers, never intending to make good on its offer.
Private Signer
To further your bait and switch scheme, your cancellation email told me and others that the item is available in stores and we could purchase it there at the full $74.99 price. That is classic bait and switch!!!
Geemanjee
No comment
Private Signer
No comment
Private Signer
Visit the facebook page "Keeping Targets Promise" and please spread this to other forums!!!
josue granados
Only buyed one and dont want a million dollars only to respect the price and ship my order, Thanks
Private Signer
FUCK YOU TARGET
Private Signer
No comment
Private Signer
They took the item off the website completely. Looks like they are no longer going to offer it at all.
Private Signer
Target needs to honor this and get out of this damaging PR mess they've gotten themselves out of. They handled this extremely poorly and it seems they don't even care about their customers. When a company starts down this path, they need to be shown that this could have very dire consequences on their bottom line.
Nehal Parikh
No comment
Private Signer
I, too, was very disappointed by this Black Friday experience. I didn't even know it was legally possible for a store to commit to sell an item and not honor it. And I especially did not expect this from Target. I, like many others, was surfing the web at about midnight (on the night before Thanksgiving) and went to bed after buying this great deal. All of the above text is true, Target did not honor their word and cancelled my order. I am very surprised and disappointed in Target.
I went to Wal-Mart and was treated much differently. This will not soon be forgotten. I hate to base all of my purchasing decisions off of this one experience, but I will be very hesitant to buy online at Target.com for Black Friday ever again. I would rather spend my time and money with a retailer that honors their word and acts with integrity.
I went to Wal-Mart and was treated much differently. This will not soon be forgotten. I hate to base all of my purchasing decisions off of this one experience, but I will be very hesitant to buy online at Target.com for Black Friday ever again. I would rather spend my time and money with a retailer that honors their word and acts with integrity.
GAC
No comment
laurie
will never shop Target again
julie
Target sucks
giang
..l..
pedraza
No comment
Private Signer
No comment
Pauline McKinnon
Another strike for Target
Jeremy
Same thing here. Just filed a complaint to the BBB.
Private Signer
I ordered this online since it matched the price advertised in store for Black Friday which was going to be honered. If I had known it would not be I would have gone to a Target store and bought it there.
Jimmy E
No comment
Private Signer
No comment
annabell bates
No comment
Private Signer
I already promised family and friends of my gifts. Promise is now broken due to Target's scam
Brian Yee
No comment
Private Signer
Ordered Thursday. Was told of the delay on Saturday and agreed to it. Then told the next day that it was canceled because they were out of stock. All while local Targets had them in stock (and still do) and I would have gone and got it.
nick
terrible... i feel cheated
Private Signer
No comment
Private Signer
Target is terrible
Thomas
No comment
Private Signer
I had the same problem, filed a complaint to the BBB, requested that they
1. Honor the deal
2. Update their Terms and Conditions to reflect this risk as a customer
3. An apology from an actual person from Target in regards to their customer service and how that did not meet their company mission statement.
1. Honor the deal
2. Update their Terms and Conditions to reflect this risk as a customer
3. An apology from an actual person from Target in regards to their customer service and how that did not meet their company mission statement.
Private Signer
What target did might actually be illegal if they had actual or constructive notice of the pricing mistake both in print and online, and with bad faith tried to draw customers in on Black Friday, busiest shopping day of the year.
Andrew
What a shady company, just like fry's and B&N.
Chris F
Target has treated me like a toilet after they ate mexican food...Now i smell like burritos and feel like sh*t. Honor our orders and stop lying you corporate pigs.
Andrew Hoover
I will not stop telling everyone how my time was wasted, and I could have got it from somewhere else (amazon) or got it in store like I had planed. Will be moving all my familys Rx out of target, as if they will do this what could they do to my Rx later... Also am going to have a baby soon and was going to do the registry thing, but now have showed the wife what they have done and we are going to babys R us!
Anthony
No comment
Matt Duncan
No comment
@dhlee528
via Twitter
via TwitterI #signed "Target Gives the Cold Shoulder to online orders of LOTR Trilogy Blu-ray on.." petition: http://groubal.com/p/1cd RT to sign
Private Signer
My trilogy order was cancelled.
Private Signer
Target made me think I could get the deal online instead of going into the store and screwed me over. I will be taking my business to other stores who care about their customers and don't string them along with email promises and bs.
Eliza Hall
Target handled this terribly! Their automated responses to my complaints are disgusting.
Varun Kilaru
It was insane!!!! I was so looking forward for this.. Did not order any other blue ray in the meantime... Now that frys has done it, Target should follow suit... Its a much bigger company n shud follow and honor their price
Private Signer
No comment
Private Signer
No comment
armaan
Shame on Target...I could have picked this up on Amazon if I had known that Target would cancel my order.
Jennifer Zahorchak
No comment
Private Signer
No comment
Private Signer
No comment
James Justice
Had I known that they were not going to honor the order, I would have went to the store and bought it. I even called and confirmed price and quantity after I placed the order.
Dj
very disappointed in Target not honoring the LOTR trilogy blurays! I expected better out of a major company like Target. They let their consumers down- they should have atleast put it on backorder with the option of canceling the order if someone did not want to wait that long. Many people were hoping to get these blurays for a nice Christmas present. It was a definite let down.
Pete Thomas
I Signed, not because Target refused to honor this price, but the sleezy bait and switch way they handled it. Poor business practice, long time customer will shop there no more.
Matt Crow
I stayed up until 2:30am EST for this deal and I passed on Amazon's deal of $7.99 for each film. First a delay email, then two days later the cancellation poured in. I expected more from a so called good company like Target.
@Tyler1291 via Twitter
via TwitterI #signed "Target Gives the Cold Shoulder to online orders of LOTR Trilogy Blu-ray on.." petition: http://groubal.com/p/1cd RT to sign
Anil Anugula
No comment
mike d
I ordered LOTR and additional items and got free shipping but when they CANCELED the LOTR i was charged shipping. Illegally charging my credit card an amount i did not authorize!!
Private Signer
No comment
Omar Trevvino
Also missed other deals
Zackmario
Target should honor the order since they acknowledged and confirmed it AND sold additional stock the following day.
Jason
Target honored the deal in-store and even wrote a memo to all target stores to honor the deal. Target mishandled this situation and customers deserve better. Target needs to own up on their mistake!
Tuan Ngo
Ruined my holidays.
@superstein61 via Twitter
via TwitterI #signed "Target Gives the Cold Shoulder to online orders of LOTR Trilogy Blu-ray on.." petition: http://groubal.com/p/1cd RT to sign
Andrew Garner
No comment
Private Signer
No comment
Steve Breedle
Target, it's plain and simple. You had an entire week to prevent the situation YOU created on early Thanksgiving morning. You had been placed on alert when your print ad went went public and the question was raised about the price that you advertised The LOTR Trilogy for. At that time you said the price was valid. You then had an oportunity and responsibility to stop it from being posted online. YOU DID NOTHING!
You then took however many orders that you took and confirmed them up to a point that you finally showed OOS. You must have had a number in your system, right? You then don't correct your so called mistake until AFTER BF. You took from all the people that ordered online a reason to come to a B&M Target if that was all they were after. I have wondered if you didn't do this purposely to help with crowd control. It could certainly be argued. You took away many that would have come to BF B&M if they had known they weren't getting the Blu-ray set in the mail. You also took away the need and chance to get the Blu-rays in individual releases from other sources at a price just a little more than what you were offering.
You then send out emails referencing a delay instead of canceling at THAT time. You strung us along some more. Then you finally cancel claiming no rainchecks, blah, blah. We didn't need rainchecks because we had confirmed orders. Orders that we accepted to be delayed. I asked your CSR to send it when it comes in, even if it Feb. or March. The CSR then says they will put a note on my account and a telephone number to call when it shows up online and that they will adjust the price when it comes in. Well now you have taken the item completely off the site. I'm figuring at this point that you'll never sell this set online again so that you can claim that the orders can't be filled since you can't buy it online but only in stores. If that ends up the case then you are true sharlitans, deceivers, plain and simple liars. Hopefully criminal if you choose that path.
I wish I could know for sure your angle for letting this go online because I can't conceive it being an accident since you were on notice a week earlier.
I live 2-3 miles from one of your stores. I'll drive the extra 4 and go to Walmart. I was glad to see you guys go up against Walmart but now I don't trust you because you have done nothing but give me and however many others a reason not to trust.
You then took however many orders that you took and confirmed them up to a point that you finally showed OOS. You must have had a number in your system, right? You then don't correct your so called mistake until AFTER BF. You took from all the people that ordered online a reason to come to a B&M Target if that was all they were after. I have wondered if you didn't do this purposely to help with crowd control. It could certainly be argued. You took away many that would have come to BF B&M if they had known they weren't getting the Blu-ray set in the mail. You also took away the need and chance to get the Blu-rays in individual releases from other sources at a price just a little more than what you were offering.
You then send out emails referencing a delay instead of canceling at THAT time. You strung us along some more. Then you finally cancel claiming no rainchecks, blah, blah. We didn't need rainchecks because we had confirmed orders. Orders that we accepted to be delayed. I asked your CSR to send it when it comes in, even if it Feb. or March. The CSR then says they will put a note on my account and a telephone number to call when it shows up online and that they will adjust the price when it comes in. Well now you have taken the item completely off the site. I'm figuring at this point that you'll never sell this set online again so that you can claim that the orders can't be filled since you can't buy it online but only in stores. If that ends up the case then you are true sharlitans, deceivers, plain and simple liars. Hopefully criminal if you choose that path.
I wish I could know for sure your angle for letting this go online because I can't conceive it being an accident since you were on notice a week earlier.
I live 2-3 miles from one of your stores. I'll drive the extra 4 and go to Walmart. I was glad to see you guys go up against Walmart but now I don't trust you because you have done nothing but give me and however many others a reason not to trust.
@Wheels03 via Twitter
via TwitterI #signed "Target Gives the Cold Shoulder to online orders of LOTR Trilogy Blu-ray on.." petition: http://groubal.com/p/1cd RT to sign
Private Signer
No comment
Private Signer
No comment
J Herzog
No comment
t1967m
I placed my order at 12:25am cst on thursday. I went to the local Target store at 4am to also purchase a copy in store. They only had 1 copy left and I let another customer have it since I had my order placed online. I received the cancelled email on Sunday at 10:59pm, 95 hours after placing the order.
I read a story on a CBS website that said Target will be honoring their oversolde BF deals. I just called Target and they said I could place another order at FULL PRICE but they will not honor their BF mistake.
I read a story on a CBS website that said Target will be honoring their oversolde BF deals. I just called Target and they said I could place another order at FULL PRICE but they will not honor their BF mistake.
Private Signer
Target canceled my LOTR order too!!
Martin Y
Target screwed up big time on this! Their excuse of not knowing current on-line inventory is like saying "my dog ate my homework". Even mom & pop stores today have real time inventory systems. Come on Target do the right thing and honor your deal!!
HL
First I got a confirmation email, then another one for approving the delay, finally a cancellation email.Will I receive another email next week that LOTR is back on stock, I could buy it at the regular price? Come on Target you are a Fortune 500 company, now u look like a scam
Lap
No comment
Private Signer
No comment
kyle mobbs
Ordered 1 copy. I replied to the email saying it was ok to delay my shipment. Then its a no-go all together
@jkwong111 via Twitter
via TwitterI #signed "Target Gives the Cold Shoulder to online orders of LOTR Trilogy Blu-ray on.." petition: http://groubal.com/p/1cd RT to sign
Mike Hawk
Target needs to admit they are wrong and fix it. The consumers keep you in business and you WILL listen to us.
Mike Hunt
TARGET HEAR ME ROARRRR!!!!!!
joe smith
got confirmation but OOS later?? ridiculous!
Ted Winton
I won't be doing anymore shopping at Target, until they resolve this favorably.
Kevin P
Poorly handled, Target! I would have picked it up from Amazon had I thought there'd be any chance they'd pull something like this.
Bambi Lopez
No comment
Melissa Eberhardt
No comment
Gabriel Eberhardt
No comment
E James
Unethical.. and really an insult to all their customers that they expect them to frequent them again for any type of sale when this can happen
Calvin Scalph
No comment
Kindle Young
No comment
Megan Torrie
No comment
Paul Torrie
No comment
Ron Etheridge
No comment
Eddiechi
QUOTE From Former US attorney Anthony Brass " computer error or not, online retailers are obligated by law to offer the Black Friday purchases consumers believed they purchased. “They lost the opportunity to seek deals elsewhere and when they lost that, they gained the right to seek redress against....." "......... consumers who come across this problem should know the store is responsible for the difference between the sale price and the actual price. If the store still doesn’t honor the price adjustment consumers could take the case to small claims court".....
Ryan
This was gonna be Christmas gifts for friends and family, I waited on this order and did not order any other movies, thinking I would get it. But no, they did not just cancel my order, but first sent me a delayed order email, making me think I would receive my order, and then canceled. I am very disappointed.
Private Signer
ruined my Christmas presents for family. The worst thing is the have item in stock @ full price? Honor your selling price of $7.99. BBB must investigate this as it was a sale ad and NOT error in pricing!
Matthew Hansen
No comment
Private Signer
I did not hear back on shipping from target for a few days after my order for LOTR Trilogy Blu ray was placed. Then I get and email asking my permission to ship my order at a later date which I approved. Then I get this generic email cancelling my order.
Target are you playing with your customers trust in you. I could have easily gotten discounted prices on these from Amazon's black friday deals. But I was notified too late.
Target are you playing with your customers trust in you. I could have easily gotten discounted prices on these from Amazon's black friday deals. But I was notified too late.
Joshua T
Target clearly never intended to honor this mistake online. They had ample time to ensure that the price never went live online, or to limit the amount of the product that was available at the price. They did neither, which clearly shows that they had never intended to fill these orders to begin with. Their inventory system was accurate enough that it knew when no more units of the product were available and showed out of stock online. Now they want us to believe that their system was wrong, and that the product can't be obtained from their supplier? Lies all around.
Alicia Walker
No comment
Private Signer
I happen to be a shareholder ...not for much longer. I will be divesting my holdings of TGT before the end of the year. Target has been going down hill (for me) for years. Unfortunately, I have too many many bad experiences with Target compared to other stores.
Hollie Bard
They need to honor their wrong. What they did is BS!
Andy
They cancelled my order with no reason.
David White
Target needs to fix this!
Private Signer
Target is a sham. I'll never shop there again!
LR
Well they canceled my order even though they had it in stores.
Private Signer
my precious.......i need my precious
Jason Howard
I missed out on the Amazon deals because they sent two e-mails telling me my order was going to be fulfilled. Yeah. Horrible customer service.
Private Signer
All i want is the Blu ray set i ordered.
Derek B.
No comment
Martin B
I received a confirmation e-mail only later to receive a cancellation e-mail. If it's not available, then don't let me add it to my cart. If you made a mistake, then provide some way to honor your price to your customers that took time to go to your store's site and purchase that item when they could've been on another site getting some other deal.
Private Signer
No comment
Zachary Burgess
This lack of respect for customers is just disgusting.
Ding Chavez
No comment
Horace Brown
I filed a complaint with BBB. Still waiting on a response from Target.
Private Signer
Thank you target for making me look like a food. I promised these stocking stuffers to my wife, brother and friends and they all decided not to line up in the freezing cold. You first said you would honor it just slightly delayed and then you LIED and said you will not honor it. Target i did not expect you to be a fly by night shady company. Walmart > Target....FAIL
Jeffrey Brown
I am extremely displeased with Target over how they have handled this order. If it truly was a "limited supply" issue, then their inventory system should have prevented so many orders. In addition, they had to have known within an hour from the time the sale first went live on their website as it was only active for about 15 minutes before the item was listed as unavailable. They should have had the decency to send out cancellation emails immediately, instead of sending false hope to customers in the sense of a delay email, and then followed up by a cancellation email the day after the sale ended in stores. This was very shady by target, and then to add insult to injury, in their cancellation email, they say we are welcomed to purchase the item at regular price!!!!
This is not acceptable and Target should not be allowed to get away with this type of business practices.
This is not acceptable and Target should not be allowed to get away with this type of business practices.
Private Signer
The worst part of this ordeal is that all of their support reps are in India and are uninformed about the significance of Black Friday shopping. No offence to them, Target management should have done a better job with training them.
Riding Dicks
SUCK ON THIS TARGET 8==============D
Hao P
No comment
shaka
Target a bait & switch company . Time to boycott
Ahmad Najeeb
I thought that since Amazon backed Target and Amazon was good at Customer relations, they would end up honoring the price ... How wrong was I ...
Private Signer
No comment
Private Signer
No comment
Private Signer
Mistakes happen but the way Target corporate handled this is just ridiculous. At least stand by your mistakes instead of coming up with upsetting none-sense.
Private Signer
Saw the ad. Decided to order online rather than go to the store. The order went through. Only later did I find Target had canceled it.
They should not have allowed me to order it online if they did not have enough in stock. I could have gone to the store to buy it instead.
I also missed out on another online deal while I was busy ordering this online.
They should not have allowed me to order it online if they did not have enough in stock. I could have gone to the store to buy it instead.
I also missed out on another online deal while I was busy ordering this online.
trung man
will never shop at target again!! shady company!
Scott
It is a joke that Target could treat their customers so badly. How about if they follow through on what they say they are going to do?
Private Signer
No comment
@hchhuor via Twitter
via TwitterI #signed "Target Gives the Cold Shoulder to online orders of LOTR Trilogy Blu-ray on.." petition: http://groubal.com/p/1cd RT to sign
Nick Chavez
Target screwed me over.
Private Signer
I thought Target was trying to make a lot of friends on Black Friday with this deal. I also had an order in for one of these LOTR Trilogy box set. All they were actually looking for was additional traffic to their website for additional purchases. Shame on you Target!
Jack
TARGET IS AWESOME!!!!!!
BEST STORE TO SHOP AT.
BEST STORE TO SHOP AT.
Private Signer
All i want is the Blu ray set i ordered.
Private Signer
Target is ridiculous. I think they do have stock, but didn't realize there would be such a huge demand. They just don't want to honor this.
Ralph Berry
Target needs to make this right. This is an outrage
David
I'm still calling the basterds and complaining
Daniel B
i was about 20th in line at my local target and could of got the 2 sets they had there, but i TRUSTED target to send out what i ordered, If a personally owned website can limit the orders to how many they have so can targets
Cj Bryant
Resolve the issue target.. Every other merchant has
rrrsr
must take action against these type of practices otherwise there is no accountability for whatever mistake anybody does
Private Signer
What makes me the maddest is that they waited until after the stores were closed on sunday(after it was regular price in our local store again) to notify me that they wouldnt ship it.
Private Signer
No comment
Matthew Mallas
I am very disappointed in the way Target has handled this issue.
Brian Thoma
The thing that really bothers me about this is that this deal WAS available in-store. If I had known that my online order was going to be canceled, I simply would have gone to the store and picked it up. It's so unfair of them to accept these orders and then cancel them, thus not allowing all of us to take advantage of the deal in-store. I submitted a complaint to the BBB and only received the usual "out of stock" reply from Target and no action was taken.
Mark Grell
I am MAD!
Jack Macias
No comment
Private Signer
No comment
Private Signer
No comment
Private Signer
No comment
Miranda Rios
No comment
bt
No comment
Private Signer
The fact of the matter is, they should have at least given us a raincheck/offer to buy the movies separately at some sort of deal if they wouldn't honor this.
Regardless, their business practice was not cool and I'm signing this.
Regardless, their business practice was not cool and I'm signing this.
Janet Stich
No comment
Christopher Hare
No comment
Boogie2k10
Wanted to purchase a set for my brother for Christmas. Was disappointed to hear that they cancelled my order. Will think twice about shopping at Target again.
Praveen Anugula
Shame on Target...I could have picked this up on Amazon if I had known that Target would cancel my order.
JcO
Even Walmart knows how to handle these situations in a proper professional manner. SHAME ON FARGET!!!
zeke
My situation is the same as everyone else. I even spoke to customer service agent Camille Graham and she assured me that my order would ship Jan 15. The next day my order was cancelled and they will not respond to my emails. Will no longer shop Target also.
Scott K
They cancelled my online order, but I was able to get a price match on a copy that I had purchased at the B&M the day before the online sale. But it was easier to pull 9 teeth out of my kid. I would still like my online order to go through so that I'll have a gift to share at Christmas.
Oliver Newton
I complained to the BBB about this and got the canned response about stock. Seems Target could've avoided this by not putting something on their website at a price they could not provide and giving people hours and hours to submit their orders for it.
Private Signer
Very upset with target's treatment of customers
Private Signer
Very upset with target's treatment of customers
Khanh Vuong
If it was out-of-stock when I purchase it, I wouldn't mind. However, the problem is and why I'm mad is that Target asked for my approval to backorder my order. And after asking for my approval and waiting until the sale period was over, Target canceled my order.
Joel Chan
Target said they couldn't find resource to fill in their orders but I found they got more to ship to store. You can now buy it at 'regular' price in B&M today. This make me feel sick.
Derek Zuidema
No comment
Doug
Target should honor all the back orders, it's the right thing to do.
@xMettx via Twitter
via TwitterI #signed "Target Gives the Cold Shoulder to online orders of LOTR Trilogy Blu-ray on.." petition: http://groubal.com/p/1cd RT to sign
Private Signer
Price mistake or not, Target let this mess happen at the first place! There are plenty of time to fix it, but Target purposely wait until BF sale to be over, and email customer to buy it elsewhere at *retail price*
Charles
I want my trilogy too!
Rick
Could have gotten LOTR at their store or elsewhere if they hadn't waited so long to cancel.
jessica rose
No comment
Private Signer
What a bummer!
ken zhang
they screw my thanksgiving
Private Signer
Target needs to honor their orders. Ordering online with them prevented me from seeking deals elsewhere.
Shriram Bhat
I ordered online since I wanted to not deal with the rush in store I could have gotten a copy or two at the store had I gone as the location I was near had some in stock but I decided to not deal with this hassle since I ordered online. Now my friends are going to get coal for their christmas gifts. I plan never to shop again at Target until they honor their prices.
Private Signer
Would've been one thing if they accepted the first 1000 purchases or something like that. To completely cancel all orders "because they don't have stock" is just a lie.
patrick
order canceled and no compensation....
Crystal Normoyle
Honor your advertisement Target!
Private Signer
Honor your advertisement Target!
Phuong Pham
Consumerism is the only reason why company's like Target can remain profitable and sustainable in uncertain times. To gain consumers, you must have consumer confidence. Target let their customers done and should do whats right to fix THEIR mistake.
Private Signer
Lets make target accountable for their errors.
Abhishek
I Wish Target pays for this, I am never going to shop at target or target.com. I would highly encourage other people to do the same, companies like Target should not be allowed to getaway with such irresponsible behavior easily.
James Yao
Would have picked one up in store if I new order would be cancelled...
Private Signer
Screw Target!
John Singer
What the hell!
Private Signer
No comment
Private Signer
Target has lost all my future business
Chad
No comment
Private Signer
No comment
Private Signer
No comment
Kyle Kovacic
No comment
Kevin Greczyn
Target dropped the ball on this one..
Private Signer
No comment
Jason W
Stop with the lies, and fess up to what you really did....
Gang
No comment
jason
Said they would honor it, but they are not. Spend close to 600 a month for the last 2 years. They will not see another cent
Private Signer
Target canceled my order and didn't even bother to reply to the mails that I sent to their customer service.
Alex Rivillas
I ordered online since I wanted to not deal with the rush in store I could have gotten a copy or two at the store had I gone as the location I was near had some in stock but I decided to not deal with this hassle since I ordered online. Now my friends are going to get coal for their christmas gifts. I plan never to shop again at Target until they honor their prices.
@Aurock via Twitter
via TwitterI #signed "Target Gives the Cold Shoulder to online orders of LOTR Trilogy Blu-ray on.." petition: http://groubal.com/p/1cd RT to sign
J Mas
No comment
Pete L.
Ordered two copies (one for me, one as a gift) at 2:30am and had them canceled. But you can go to Target's site and order them at full price for the next shipment.
Bruce Yuan
Order was cancelled, and was told: Hey, you lost your LORT BD deal forever since we do not have a raincheck for you.
Narin Saetmalanond
No comment
Private Signer
Ordered a copy and then heard they would be honoring. Very disappointing for them to go back on there word.
Cory Moore
No comment
Brian Bouler
No comment
Private Signer
Target is not handling this well at all. I could have bought this elsewhere but felt my order was secure. I never gave them my permission to cancel my order. This is an unethical business situation that you learn about in your business classes at college on how not to manage a company. Shame on Target.
bob rigley
target bites
Private Signer
No comment
Private Signer
This ruined Christmas gifts for my friends and family. Target has tarnished their image in my eyes.
Private Signer
No comment
Private Signer
No comment
Private Signer
No comment
Private Signer
Just another experience with Target's awful customer service!
Rick
Target needs to honor their advertised offer.
Private Signer
No comment
Private Signer
Ordered one set online and just like everyone else I received a cancellation email four days later.
John Mansour
This is so stupid!!! Their excuses make no sense!!
Private Signer
I hate the fact that they are giving some people gift cards/other compensation but not others. It's so stupid!!!
John Russell
Add me to the list. Target obviously doesn't care about their customers.
Private Signer
Adding my name to the list of people that will be avoiding purchases from Target in the future unless they honor their price.
I had placed an order for the three individual movies through Amazon.com a day before I saw the very low price for the trilogy from Target. Upon seeing Target's price, I placed an order through their website and then canceled my Amazon.com order. By the time Target emailed me to say that they were canceling my order, Amazon.com's price had gone up. If Target's price hadn't been available earlier in print form, I would believe they had performed this bait-and-switch to prevent customers from purchasing at Amazon.com. Regardless, I will be avoiding Target in the future unless they correct this issue.
I had placed an order for the three individual movies through Amazon.com a day before I saw the very low price for the trilogy from Target. Upon seeing Target's price, I placed an order through their website and then canceled my Amazon.com order. By the time Target emailed me to say that they were canceling my order, Amazon.com's price had gone up. If Target's price hadn't been available earlier in print form, I would believe they had performed this bait-and-switch to prevent customers from purchasing at Amazon.com. Regardless, I will be avoiding Target in the future unless they correct this issue.
Zach
This is the first time I've had an order be confirmed and later canceled after being told it would only be a delay. If you are selling products you don't want to sell, don't list them.
This wouldn't be as big of a deal if I hadn't missed out on other offers for the LOTR set during black friday. I thought I was fortunate to get an "in-stock" copy at Target but apparently that's not what "in-stock" and "order confirmed" mean.
This wouldn't be as big of a deal if I hadn't missed out on other offers for the LOTR set during black friday. I thought I was fortunate to get an "in-stock" copy at Target but apparently that's not what "in-stock" and "order confirmed" mean.
Private Signer
Very poor inventory control and customer service.
myron lee
No comment
Got One!
1 Rain check + 2 days + 1 store = Score!
Total time in store - 10 minutes
Total time in store - 10 minutes
Brian
No comment
Robert B.
Ordered just one early and got told it would ship then they got greedy and canceled my order too. Lowes honored there $10 coupon mistake and Target decided costumers were not that important. I doubt that Target would suffer too much if they had honored this deal.
Private Signer
Lying to the consumer, which Target clearly did, is not acceptable.
Private Signer
Target shouldn't do bait and switch
Target should honor these orders
Target should honor these orders
kevin
No comment
Jeremy Easton
Target's email:
Unfortunately, due to the high demand for the following item it is no longer available from any of our sources. - The Lord of the Rings: The Motion Picture Trilogy (6 Discs) (Blu-ray) Please note that this item was listed in our 2-Day Sale ad as “quantities limited; no rain checks.” We have cancelled this item from your order and can't say for sure when it might be back in stock. If you are still interested in purchasing the item, which would be at the regular price, please check back every once in a while to see if it's available.
Unfortunately, due to the high demand for the following item it is no longer available from any of our sources. - The Lord of the Rings: The Motion Picture Trilogy (6 Discs) (Blu-ray) Please note that this item was listed in our 2-Day Sale ad as “quantities limited; no rain checks.” We have cancelled this item from your order and can't say for sure when it might be back in stock. If you are still interested in purchasing the item, which would be at the regular price, please check back every once in a while to see if it's available.
Private Signer
No comment
Jeff Lin
No comment
Private Signer
Target screwed me as well.
wei
It was really misleading for target to ask customer to approve a delay and then cancel the order the next day. The delay email claimed
"Please approve this delay so that we can continue processing your order.
(Note that if we haven't received your approval by December 27 2010,
we'll still try to obtain and ship the item(s) before that date.)"
=> I guess too many people approved the delay and target said oh no, let's cancel them all.
To me, it would be reasonable for target to limit quantity per customer (as some people ordered tons of copies apparently) as a way out of the initial out of stock issue, but to blindly cancel most if not all online order is definitely unreasonable.
"Please approve this delay so that we can continue processing your order.
(Note that if we haven't received your approval by December 27 2010,
we'll still try to obtain and ship the item(s) before that date.)"
=> I guess too many people approved the delay and target said oh no, let's cancel them all.
To me, it would be reasonable for target to limit quantity per customer (as some people ordered tons of copies apparently) as a way out of the initial out of stock issue, but to blindly cancel most if not all online order is definitely unreasonable.
David D.
Target handled this very poorly. Hope they understand how many customers they could lose from this.
Joe Rill
Target screwed me on this deal as well. Target needs to be held accountable
Private Signer
No comment
Private Signer
Ordered, agreed to delay, than got cancellation notice after the sale ended.
Private Signer
No comment
Bob L
TARGET RULES.
I got my 2 sets of LOTR.
I got my 2 sets of LOTR.
Private Signer
No comment
Sean Nelson
This year has been full of retailers unable to fulfill their promises. You can't tell me that companies like Target didn't expect high demand for such a great deal on Black Friday of all days. A simple inventory control system and more modern website could have prevented this.
That aside, their handling of this issue has been horrendous. First we get emails saying that the order is delayed, and the the orders get cancelled, I didn't even get an email notification of cancellation, I happened to check my order status.
We're sick of being misled. If I was too late for the deal that's one thing, but to think we got it, then get an emailing confirming it, then another email confirming it, only to have the rug pulled out just sucks.
Man up Target, Fry's learned the hard way that accountability is still important.
That aside, their handling of this issue has been horrendous. First we get emails saying that the order is delayed, and the the orders get cancelled, I didn't even get an email notification of cancellation, I happened to check my order status.
We're sick of being misled. If I was too late for the deal that's one thing, but to think we got it, then get an emailing confirming it, then another email confirming it, only to have the rug pulled out just sucks.
Man up Target, Fry's learned the hard way that accountability is still important.
Michael Bradford
No comment
Private Signer
No comment
ERIC
No comment
Nick Shah
No comment
Private Signer
Am I supposed to sign this twice if Target canceled two of my orders? Die, TARGET!!
Cindy C.
This was really unfair, especially since they advertised them on their website with the $7.99 price and they did have them available in stores. If it was a price mistake in their black Friday advertisement, then why would they have this same pricing available for purchase online? This was one of the most wanted items on my son's Christmas wish list.
Elizabeth
I totally resonate with the posted message. I thought I had secured the deal and crossed the item off my shopping list. Their website should have good alignment with their stock level because when an item sells out, the webpage would actually reveal a sold out message and disallow any more orders for the item. I did not receive a backorder message until a few days later and it asked me to update whether I would like to continue waiting for it. Yet again, I imagine I would receive the item later on because of this message. After updating that I did not mind waiting, I receive an e-mail on the next day that my order was canceled!! Broken promises hurt customer trust. I'm not sure I can trust shopping at Target.com next Black Friday.
Ashley
Same thing happened with my Target purchase of a Garmin 1450 LMT. This just displays how Target chooses to do business. They are losing tons of customers especially on Black Fridays to come.
@timothyalee via Twitter
via TwitterI #signed "Target Gives the Cold Shoulder to online orders of LOTR Trilogy Blu-ray on.." petition: http://groubal.com/p/1cd RT to sign
Barbara W
No comment
Robert S.
No comment
Josh W.
No comment
Darin Fong
No comment
Dan
Target scams its customers
Private Signer
No comment
Dave
Target could have simply said this was a price mistake... however this close to the holidays they didn't want the negative feelings so they push off the cancellations and say they will honor the deal. Now that time has passed they feel they can finally pull the scab off without pain?!? Corporate idiocracy!
-=-=-=-=-=-=-=-=-=-
To make matters WORSE. IN stores they posted no notice of the (price error) instead tried to pretend it was $7.99 for each of the three movies (which may have been there original intent)...
-=-=-=-=-=-=-=-=-=-
To make matters WORSE. IN stores they posted no notice of the (price error) instead tried to pretend it was $7.99 for each of the three movies (which may have been there original intent)...
Ray McCarty II
Went to opening of Target on Black Friday. No trilogy where it should have been. Magically, one appears after Black Friday.
There were obviously pulled to prevent their sale.
There were obviously pulled to prevent their sale.
Artur
No comment
@ccgenerals via Twitter
via TwitterI #signed "Target Gives the Cold Shoulder to online orders of LOTR Trilogy Blu-ray on.." petition: http://groubal.com/p/1cd RT to sign
Michael Sage
Target simply keeps adding insult to injury to anyone actually trying to contact guest relations by sending condescending "copy and paste" responses over and over. I've emailed them three different times and each time i get essentially the same response, with no response to the points i make; they simply keep telling me to go buy it at regular price. Unbelievable!
Rob
Target sucks..
Private Signer
can't legal action be taken about this? Doesn't this count as fraud?
Chris Rogers
Rip off!!!
Private Signer
Target is just trying to save themselves out of a hotspot, if you were not going to honor it why did you put it online??? You shouldn't be screwing these people over, it was your mistake deal with it. It was honored in store, it should be honored online, do not try to get yourselves out of hot water, no one will ever shop at Target again if you aren't trustworthy.
Private Signer
No comment
Private Signer
i don't think they even filled out 1 order...
Aammar Khan
My family got a blu-ray player JUST for this, and now Target pulls a fast one.
Private Signer
No comment
S Rehman
Just another unhappy Target customer.
Shannon Thompson
No comment
Angela C
Very disappointed in Target!
Ralph Wilson
Another pissed off target customer
Heather Richards
I had 2 orders for this movie so I'm posting a second time. Target, you need to ship my movies, I confirmed it would be ok to delay my order and then you canceled them. I will never ship at target again if I don't get my movies!!
Private Signer
Target's in-store inventory system can tell you how many items are on the shelf and how many items are in backstock (including telling you exactly where the product is both on the shelf and in backstock). Their claims of "thinking" they had the inventory does not ring true. Target's management is very likely lying to us. They have lost me as a customer of everything but clearance video games.
Private Signer
I was a victim too and if they're going to show it online in-stock then the people who paid for the deal when it was AVAILABLE and IN STOCK should get their copy. They honored the mistake in the store (because they only have a limited amount there) so they should have honored the mistake online and not screwed all who bought it. They've wiped it away online altogether, they have a source to get it from (millions are made) and if they have to take the loss that's their booboo. Quit making mistakes if you don't honor them Target, this is a pussy way of backing out of a mistake and I thought target had better business ethics than this. They can recall their loss through other ways, because they make millions year after year and shopping is up this year, not much skin of their backs.
Anthony Gilliam
I was very happy to get in on the deal online and very UNhappy when i was told that my order was cancelled. Target needs to fulfill the orders or issue rainchecks to purchase in-store.
Travis Ferry
Thanks to Target for ruining muy christmas gifts
Private Signer
Target should be ashamed of how they handled this.
Mariecris Tolentino
Poorly Handled situation
Private Signer
No comment
Scott Nash
Handled very unprofessionally.
fLoreign
Right now the same product is $84.99 at Amazon. Because I lost out on all the other deals, Target is responsible to me for the difference.
They should rebrand their stores to "Smeagol".
They should rebrand their stores to "Smeagol".
Private Signer
SCREW YOU TARGET
Sean Gates
It's dispicable that Target isnt honoring the sale price on my order.
Private Signer
You had no intention of coming through with the deal. ALL ORDERS WERE CANCELED. The deal was posted well in advance in your circular. You knew it was a mistake that had been noticed by hundreds of online users, and then you posted the deal online. Why??????
Private
Target will honor the sale price just like every other company that tried to pull a fast one on the consumer this Black Friday. Just needs time
Paul Nguyen
So dissapointed in target!
poh ngean
If this were the computer's problem i can understand, but this was clearly target's "strategy" to lure customer in to boot their sale. Shame on target! Where is your business ethic?
j0hn
What's that saying about Karma?? Watch out Target!!
Garick Wong
My order was canceled very soon afterwards.
Private Signer
Target. Expect less. Pay more.
Private Signer
No comment
Private Signer
What a terrible company
D. Whitfield
To outright cancel the order was wrong. If they can't get the product now, let us know when we can get it! At very least, compensate us for your error!
Kathleen Nguyen
No comment
experx
Disappointed in the way Target has handled this issue.
Michael
No comment
Jose Diaz
Disappointed
Daniel
It was "In Stock" when I ordered LOTR Trilogy bluray on Target.com.
Several days later my order got canceled.
In Stock means In Stock!!! Don't Lie to Customers!!!
Several days later my order got canceled.
In Stock means In Stock!!! Don't Lie to Customers!!!
Private Signer
Poor handling of the situation. Ordering online prevented me from going to the store early to deal with the crowds. Then it was taken away. Plus, the stores even had signs for $67 off. If it wasn't a mistake, it should be honored, just one per person.
mhr4
This is very unethical of Target to do this to its customer. Very disappointed ... This whole affair has been mishandled by Target.
hashm
Its a shame!! Very Disappointed.
judgedee
make it right!
Alex
Multiple BF orders canceled with stock responses from CSRs. Such terrible service from a notable retailer..
MP
Cancelled my LOTR order. Then wanted me to buy it at full price once it comes back in stock!
Private Signer
No comment
Private Signer
No comment
@thelovefantasy via Twitter
via TwitterI #signed "Target Gives the Cold Shoulder to online orders of LOTR Trilogy Blu-ray on.." petition: http://groubal.com/p/1cd RT to sign
Private Signer
No comment
Private Signer
No comment
ronnie
No comment
Private Signer
Get with the times, Target: live inventory.
Private Signer
No comment
Salih Abuelyaman
Got the cancelation e-mails described here about the LOTR Trilogy Blu-Ray.
Private Signer
No comment
Joe Blake
I had the issue to but I went to the store at 3 am and waited in line for the deal and was able to get in on it with no problems in the store even though I think they had another copy hidden in the back room for the 9 disc but oh well at least I got my 6 disc copy for 7.99 he he.
Merwyn P
I got burned by Target on the LOTR blu-ray when Target said it was going to honor the price.
Patrick
I also got burned by Target on this deal. They have made absolutely no effort to take care of this situation and I am very disappointed in their customer service
Cynthia P
Bait and switch practices by Target are totally unacceptable.
Private Signer
No comment
Jill
I got my 2 sets of LOTR. Why is everyone complaining?
Private Signer
Same as everyone else, placed an order, got my confirmation followed by a request to approve a shipping delay a few days later. Then they canceled my order.
Kum Cheong Kong
Really disappointed with Target!
Donnie Mcbride
I want something done.
yvette carrera
No comment
Sherry Lang
I was burned by Target on this deal. We need to make these #%$&@#*^ pay for this
Jignesh Badani
wow, exactly my feelings. Thanks Op for taking the time & effort to put this together. I loved to shop Target but after this episode it has left a stinking Target taste in my mouth and I am sure they will pay in some fashion or the other. Target if you are reading this, you know in how many ways we can make it hell for you. That $40-$50 you saved by playing that delay tactic & then canceling our orders altogether is going to cost your several thousands in lost revenues from my family alone and ten times more in returns / refunds & restocking. Everything I will buy from target will be returned promptly a week before 90 days. That is a promise.
Chris C
No comment
Dudenp
If target is not honouring the price, why the heck they sent a mail to approve for the later delivery and then cancelled the order. Do target think, we don't have any work other than monitoring their emails and respond accordingly and finally cancelled the order. This is rediculorus and it's not acceptable at all.
Private Signer
Seeing these back in stock in the store yet I was told the order was canceled due to insufficient stock. How is this possible?
Private Signer
Target, please honor the $7.99 price I ordered this at.
Warren
Outraged by the obvious lies from the responses I've received from Target canceling my order
Private Signer
No comment
Private signer
Very disappointed by the way this was handled.
Mark S. Godec
No comment
Private Signer
going to have some disappointed friends and family come the holidays...thanks target
Eric
Target can't even honor a bluray, frys just honored the cancelled TV's and remotes, pathetic.
Private Signer
Ruined holiday experience. Target is not a serious company w.r.t e-commerce.
Private Signer
No comment
Kevin H.
Missed out on b&m deal because I thought the online sale was legitimate.
Daniel
Same goes for me as the majority here. Bought as a christmas present since it was advertise. Cancelled an order from Amazon after purchasing this one. Now after all the sales from Target/Wal-Mart/Best Buy/Amazon and other retailers are over, I am left with no rings on BD. Thanks for ruining my Black Friday shopping for this item.
Jamie C.
Target, I've been a loyal customer of yours for a long time. This situation has gone a little too far, and I will no longer be shopping with you until I get my LOTR blu-ray set. STOP lying to your customers with your BS excuses.
Scott Lawrence
No comment
Tiffani Harmon
I've honestly never seen such ridiculously unprofessional conduct from any major retailer (and most minor ones). I'm done with Target.com, and spreading the word amongst friends and family, to avoid them, as well.
Private Signer
Please fulfill our orders. Everything else has already been said. Check here as Target may be legally liable:
http://sanfrancisco.cbslocal.com/2010/12/02/consumerwatch-black-friday-shoppers-lose-deals-after-glitch/
http://sanfrancisco.cbslocal.com/2010/12/02/consumerwatch-black-friday-shoppers-lose-deals-after-glitch/
Private Signer
Target should honor their mistake and stop lying to its customers.
Tyler Foltz
Very disappointing.
Greg
Absolutely unacceptable that Target made sure to wait until multiple deals (including their own) were dead to cancel, ensuring that all of the customers who chose them as their first choice would end up empty handed.
Private Signer
If there was out of stock, why Target didn't notify me within an hour but waited for a day or so! I could have gone to the store or to Walmart to buy one!
Sal
item was IN STOCK when I ordered it..Target just doesn't want to honor it
JEFF B.
LOVE TARGETS TACTICS OF SCREWING THERE CUSTOMERS...E-MAIL ME WITH A DELAY AND I HAVE TO CALL TO CONFIRM MY ORDER...LIKE MANY I WAS GUARANTEED MY ORDER WILL SHIP WHEN THE ITEM IS BACK IN STOCK BY CS REP OF TARGET...THEN DAYS LATER GET CANCELED AND CANT ANY LotR MOVIES BECAUSE THE SALE FOR THEM ARE OVER...NOW I WILL HAVE TO PAY THAT RIDICULOUS MARK UP PRICE IF I WANT ONE...THIS WAS GREAT BECAUSE THE CANCELLATION E-MAIL COMES AFTER I CANCELED MY ORDER WITH AMAZON...THANKS TARGET FOR THE GREAT BLACK FRIDAY EXPERIENCE...
Greg Stover
Target will pay for this. Their reseller ratings are hitting rock bottom on resellerratings.com
Everyone affected should go there and post negative feedback
Plus order the heaviest item you can from Target with free shipping - then when it arrives, return it to the store. Make them eat the shipping costs out their #$$.
They will learn not to mess with the consumer
Everyone affected should go there and post negative feedback
Plus order the heaviest item you can from Target with free shipping - then when it arrives, return it to the store. Make them eat the shipping costs out their #$$.
They will learn not to mess with the consumer
Private Signer
No comment
Fred D.
Pooly handled by Target. Disappointed by this whole situation.
Joe McGayhey
Target has lost all my future business
steve f
not cool target!
Mike
No comment
JH
No comment
Private Signer
No comment
Naga
I ordered 2 items..one shipped and this was canceled some days later
Mike M
No comment
Steve P
Jerks
Bradley Goran
No comment
Stephen Wong
Interesting marketing practice they have...
Private Signer
No comment
Vinh Nguyen
Please fulfill the orders or rectify somehow. Thanks.
Tai Li
No comment
Gabe Ferrer
Can't believe the way Target handled this...
Kelly Lam
Target needs to own up to their mistakes!
wongkwp
No comment
DJ
I wish there is a Class Action lawsuit for their criminal like tactics - Staples also did the same thing after promoting their 2TB hard drive for days on Facebook and Twitter and then canceling all the orders.
At this point the helpless me feels like stealing and looting the MFs and to cause max damage. The free s/h and then dump back to store is not a bad idea. Possibly even taking some parts out of the order so they take the max loss. You are def. going to pay you scums. Frys / Soyo have already paid big time for their rebate scam and so are you Target and Staples.
At this point the helpless me feels like stealing and looting the MFs and to cause max damage. The free s/h and then dump back to store is not a bad idea. Possibly even taking some parts out of the order so they take the max loss. You are def. going to pay you scums. Frys / Soyo have already paid big time for their rebate scam and so are you Target and Staples.
Private Signer
Target's website is equipped with inventory tracking and confirmed my order. I later received an email indicating that target had insufficient inventory. Consumer websites are indicating that Target did not fulfill any of the orders. This brings into question whether or not Target materially misrepresented the situation.
Private Signer
What a joke for reply to my complaint!
"
I'm sorry to hear about the cancellation of the Lord of the Rings trilogy pack from your order. We do what we can to keep orders going smoothly, but sometimes unexpected changes to our supply will cause us to cancel an order. I know this can be frustrating and I'm sorry for any inconvenience. We've had a lot of orders for this blu-ray, and we always fill the orders starting with the oldest orders first. There was a high demand, and by the time we got to your order we ran out of stock. Because of this, we had to cancel this the motion picture trilogy from your order. Great Products. Great Value. And great guest service every time you visit Target.com. That's what shopping with us is all about, so it's disappointing to hear that we've let you down. Thanks for getting in touch with us. I hope you'll give us another chance and visit Target.com again. "
"
I'm sorry to hear about the cancellation of the Lord of the Rings trilogy pack from your order. We do what we can to keep orders going smoothly, but sometimes unexpected changes to our supply will cause us to cancel an order. I know this can be frustrating and I'm sorry for any inconvenience. We've had a lot of orders for this blu-ray, and we always fill the orders starting with the oldest orders first. There was a high demand, and by the time we got to your order we ran out of stock. Because of this, we had to cancel this the motion picture trilogy from your order. Great Products. Great Value. And great guest service every time you visit Target.com. That's what shopping with us is all about, so it's disappointing to hear that we've let you down. Thanks for getting in touch with us. I hope you'll give us another chance and visit Target.com again. "
Thomas
No comment
Nghi
Can't believe big store like target treat customers that way
Eric Lam
Target get your act together and make it right. Don't ruined our christmas shopping. You canceled my LOTR blu rays then my GPS 1450LMT. What's the point for having it canceled then reorder? Do it right from the beginning. Otherwise, the medias will trash your store name.
Private Signer
No comment
Private Signer
They advertised it as "In Stock" online and clearly that wasn't the case.
Adam U.
Target is bad!
vidspan
i used to say yay - Target over Walmart, not anymore.
JS
No comment
Private Signer
I was so mad about Target.
I'm not going to beg the $10, $15, $20 or whatever gift card from Target. I just want them to be punished being not fair and honest to their customers.
I'm not going to beg the $10, $15, $20 or whatever gift card from Target. I just want them to be punished being not fair and honest to their customers.
Private Signer
No comment
GeoTrax
just found an interesting story here:
http://ireport.cnn.com/docs/DOC-525136
Looks like another unfortunate group of Target.com victims.
http://ireport.cnn.com/docs/DOC-525136
Looks like another unfortunate group of Target.com victims.
Private Signer
No comment
Mandy D
Target will pay for this - one way or the other
Ben L
Bait and Switch!
Shae Loper
Not honoring the price would have been one thing but waiting till all other deals were over to cancel the order and then do nothing to make it up to the customers they wronged. If nothing else comes of this I hope it will once and for all get online companies to stop allowing orders for product that don't have. I hate the back order mentality and I want to see it gone!
Anthony Sandoval
If the price was wrong you should have have just said from the beginning not take the order and then cancel.
Private Signer
Bought it online rather than going to the store, something their site encourages rather heavily. People in the store not only had the price honored but were issued rainchecks, my order was cancelled even though it was "in stock" when I bought it and others have already been given compensation for calling and complaining. It should've been an all or nothing affair, store purchases included.
remy
These door buster deals are always limited quantity meant to lure customers into the stores to buy other stuff. But Target made a serious mistake in keeping the same price online. That could never be fulfilled. Its a blow to their goodwill.
James
Same thing here. I actually called corporate and they confirmed that not only was the LOTR TRILOGY bluray $7.99, but each individual LOTR bluray was also $7.99 so they are saying in effect that there was definately a mistake, but they were honering it. But the b&m stores REMOVED them from the shelves. How can you know this? Well everyone who got the BF ads before hand, like myself, could just check the local store inventory. Like I did. For several stores in my area. Store A showed 2, Store B showed 3, Store C showed 1. Went to all stores on BF, and they all said they sold out. I thought, oh well, I missed out. A few days later, went to store A, and there were 2 on the shelf. Store B, 3 on shelf. Store C, 1 on shelf. Checked again with corporate, they have not shipped or replenished this item. Checked with New Line Cinima, the production company, and this bluray is discontinued, waiting for extended version to be released on bluray. So, corporate hasnt shipped out for quite some time, stores showed items in stock 1 day before BF, store said sold out on BF, then few days later, same stores have the exact same amount in inventory. You tell me what happened.
Brian Schulman
No comment
Private Signer
Signing twice - I ordered two copies!!
This really is ridiculous. Come on people, we need more signatures here! Down with Target!!
This really is ridiculous. Come on people, we need more signatures here! Down with Target!!
Jan O.
No comment
President Obama
Just read about this on CNN! We cannot have greedy corporations dragging down the economy! I will send Jie (Biden) to work this out with Target's top brass asap. This mission WILL be accomplished.
RN
Target should have never made the item available on their website if they didn't intend to fill the orders.
RedStripe
No comment
newcomputer
Repeated emails and phone calls to Target.com but they kept saying there is nothing they could do. Come on, Target - why are you pissing your customer off like this??
david m.
No comment
Private Signer
No comment
Private Signer
No comment
Private Signer
No comment
Private Signer
No comment
Private Signer
No comment
Private Signer
Bad business, Target.
Quilla Espinoza
Booooo Target!!!
Sean
Class action lawsuit anyone?
Tai
My order got canceled as well.
John
shame on you target!!!!!!
Private Signer
Agree!! Target should honor these orders.
Private Signer
No comment
James
ok I have had it. I am now listing all contacts for Target upper management, including CEO, CFO, EVP, etc. Its time they start udnerstanding the customer is what keeps them employeed. Please repost these on any website everywhere (slickdeals, fatwallet, etc) They will learn their lesson the hard way. Give credit where its due.
Greg Steinhafel CEO (622) 696-6234
Gregg.Steinhafel@target.com
Assistant:Denise May (612) 696-6243
Denise.May@target.com
Bart Butzer, VP Stores: (612)-696-4968
Christopher Perrigo, VP Target India: (612)-761-0613
Doug Scovanner, EVP Finance & CFO: (612)-761-6610
Janet Shalk, EVP Target Tech Services: (612)-304-5155
Jodee Kolzak, EVP Human Resources: (612)-696-6111
John Griffith, EVP Property Dev: (612)-761-1487
Kathee Tesija, EVP Merchandising: (612)-696-6134
Michael Francis, EVP Marketing: (612)-696-2822
Mitch Stover, SVP Distribution: (612)-304-2787
Stacia Andersen, President TSS: (612)-696-2856
Tim Baer, EVP General Counsel: (612)-696-6648
Tory Risch, EVP Stores: (612)-696-2476
To send an email, just put first name.last name@target.com
Lets do this people. Take a stand against bait and switch, and show these big corporations how they make their living.
Greg Steinhafel CEO (622) 696-6234
Gregg.Steinhafel@target.com
Assistant:Denise May (612) 696-6243
Denise.May@target.com
Bart Butzer, VP Stores: (612)-696-4968
Christopher Perrigo, VP Target India: (612)-761-0613
Doug Scovanner, EVP Finance & CFO: (612)-761-6610
Janet Shalk, EVP Target Tech Services: (612)-304-5155
Jodee Kolzak, EVP Human Resources: (612)-696-6111
John Griffith, EVP Property Dev: (612)-761-1487
Kathee Tesija, EVP Merchandising: (612)-696-6134
Michael Francis, EVP Marketing: (612)-696-2822
Mitch Stover, SVP Distribution: (612)-304-2787
Stacia Andersen, President TSS: (612)-696-2856
Tim Baer, EVP General Counsel: (612)-696-6648
Tory Risch, EVP Stores: (612)-696-2476
To send an email, just put first name.last name@target.com
Lets do this people. Take a stand against bait and switch, and show these big corporations how they make their living.
Cheryl, Richardson
I ordered just two copies. One for each of my adult children for Christmas. Took a screen shot of the price on the screen and the order. Got confirmation. Was asked to approve delay in shipment and did by phone. Order cancelled, even though price was good in store for two days. I emailed CS explaining how I had missed out on other opportunities to purchase as felt they would honor the order since it was priced the same in store. NO RESPONSE from Customer Service. No compensation. No explanation. Thanks goodness I had bought one copy on Wednesday, 2 days prior to sale and managed to get a price adjustment PROOF that 7.99 was the seeling price for the trilogy. I feel cheated and at a loss. Why was I ignored by customer service?? Not even a thank you for contacting us form email.
Private Signer
No comment
Private Signer
No comment
Private Signer
No comment
Raul
No comment
coelco
My trilogy order was cancelled too!
jw
this was handled so poorly
Private Signer
Yeah, I guess I wouldnt have felt as bad if they really had just sold out and I ordered it too late, however hearing that no one actually got it makes me upset.
James
Emailing works!!!!!!! I emailed the CEO, EVP, and VP yesterday. Today received a call and they are sending me a gift card for $72, which is the price difference for the regular price, and the BF sale price. I explained everything about me going to the store and the stores saying it was sold out, and they actually had them. Please pass this on, and make them honor the price, as they said they would. It shouldnt have gone this far, getting corporate involved, but atleast the emails work. Pass this on to anyone on slickdeals who had the same problem with local stores. Also start sending emails regarding target.com orders too.
Johnny Lam
I had been waiting for a long time and did not see the DVD arrived in my mail box. Went through the email and found out actually they sent me an email and said supplied is limited so they never sent me one. What was funny was the website told me they were in stock in midnight...allowed me to purchase..then may be a few min later web site said it was OOS... and now they told me I was still not 'lucky' enough. I think I should shop at walmart from now on.
james cedro
Target did the same thing with me...i called to complain and they said they don't have to do anything because i got the email on November 28..after all the lord of the rings sales were overwith..thanks Target...i will never shop online with target ever again.
C Savatski
New Berlin Target said the garmin 1450lmt was in stock at Waukesha Target, They had 3 of them at Waukesha, W TargetI, Called and was told out of stock and computers take 48 hours to update stock. Always bad customer service in store and online!!
Vik Tx
No comment
ferganer
No comment
Brian Melewski
No comment
Private Signer
No comment
Private Signer
I only order one and they cancelled my order!
Aditya Kumar
I am upset that target sent me an email stating that I would have to wait till January to receive the LOTR blu-ray and then a few days later tells me it cancelled my order. Why even bother sending the first email. Bunch of liars.
Hegemony
Slickdeals thieves just go shoplift them if you want them that bad. Cry babies. My wifes crotch smells like cat fod.
Private Signer
No comment
Paul
Target cancelled my order as well for the LOTR trilogy. What bugs me most is the price I purchased it for is also the same price listed in their print circular. Seems like Target changed their mind after the fact. I no longer shop at Target because of the way the handled the LOTR offering on Black Friday.
Target led by sociopaths
Target has lost my business. Bye bye
Private Signer
Will never shop at Target again
Johnny Lam
Target is really cheap in a way. Today I got a surprise from one of the BF deal merchants. Apparently what I ordered (gortex gloves) were all sold out and their computer system still let my transaction went through. To show their good faith of cancelling my order, they had sent me a $10 chk for 'online inconvience error'. Target folks, may be you should use the money you saved up from causing inconvience to customers to upgrade your computer system. You know today Best Buy just had a lawsuit on not honoring deals......Keep doing this and you will end up paying a lot more than answering an email of OUT OF STOCK. If someone found out you had NEVER honored any online orders on LOTR...... I want to see your company name on the front page of newspaper!!!
Private Signer
Shame on you Target! This is not the way to run your company. You can eat the mistake.
Danny
Target is a horrible company to deal with and I will avoid them in the future.
Garrick Wong
I guess i will not shop there anymore.
@Blshaul via Twitter
via TwitterI #signed "Target Gives the Cold Shoulder to online orders of LOTR Trilogy Blu-ray on.." petition: http://groubal.com/p/1cd RT to sign
@thewesker via Twitter
via TwitterRT @Blshaul: I #signed "Target Gives the Cold Shoulder to online orders of LOTR Trilogy Blu-ray on.." petition: http://groubal.com/p/1cd RT to sign
Andrew L.
I bought it online and received cancellation email. Very unfortunate for the consumer.
Randy Martin
Target's company response is an ABSOLUTE JOKE !!! Target and Ann Reilly should be ashamed of themselves. There are numerous reports of this item being back in stock at stores - at the full price. Also, if this was a "pricing error" Target had 2 weeks before the sale to correct it so no items would sell online or so that their system would only sell the quantity on hand. They DID NOT do this. Instead Target committed pure fraudulent BAIT & SWITCH. Its time for consumers to fight back and BOYCOTT TARGET
Tim Sedney
Blast the target exec's with emails - don't let up !!!
Gregg.Steinhafel@target.com,
tim.baer@target.com,
Denise.May@target.com,
investorrelations@target.com,
stephen.eastman@target.com,
laysha.ward@target.com,
susan.kahn@target.com,
michael.Francis@target.com,
John.Griffith@target.com,
Beth.Jacob@target.com,
Jodeen.Kozlak@target.com,
Troy.Risch@target.com,
Douglas.Scovanner@target.com,
Terrence.Scully@target.com,
Kathryn.tesija@target.com,
Janna.Adair-Potts@target.com,
Patricia.Adams@target.com,
Lalit.Ahuja@target.com,
Stacia.Andersen@target.com,
Carmela.Batacchi@target.com,
Bryan.Berg@target.com,
Leonard.Chapman@target.com,
Barbara.Dugan@target.com,
Corey.Haaland@target.com,
Cynthia.Ho@target.com,
Derek.Jenkins@target.com,
Keri.Jones@target.com,
Sid.Keswani@target.com,
Richard.Maguire@target.com,
Timothy.Mantel@target.com,
Annette.Miller@target.com,
John.Mulligan@target.com,
Scott.Nelson@target.com,
Tina.Schiel@target.com,
Mark.Schindele@target.com,
Mitchell.Stover@target.com,
Rich.Varda@target.com,
Jane.Windmeier@target.com,
Gregg.Steinhafel@target.com,
tim.baer@target.com,
Denise.May@target.com,
investorrelations@target.com,
stephen.eastman@target.com,
laysha.ward@target.com,
susan.kahn@target.com,
michael.Francis@target.com,
John.Griffith@target.com,
Beth.Jacob@target.com,
Jodeen.Kozlak@target.com,
Troy.Risch@target.com,
Douglas.Scovanner@target.com,
Terrence.Scully@target.com,
Kathryn.tesija@target.com,
Janna.Adair-Potts@target.com,
Patricia.Adams@target.com,
Lalit.Ahuja@target.com,
Stacia.Andersen@target.com,
Carmela.Batacchi@target.com,
Bryan.Berg@target.com,
Leonard.Chapman@target.com,
Barbara.Dugan@target.com,
Corey.Haaland@target.com,
Cynthia.Ho@target.com,
Derek.Jenkins@target.com,
Keri.Jones@target.com,
Sid.Keswani@target.com,
Richard.Maguire@target.com,
Timothy.Mantel@target.com,
Annette.Miller@target.com,
John.Mulligan@target.com,
Scott.Nelson@target.com,
Tina.Schiel@target.com,
Mark.Schindele@target.com,
Mitchell.Stover@target.com,
Rich.Varda@target.com,
Jane.Windmeier@target.com,
Kevin
told i would get price honored online, but has never come back in stock
James
WTF are they talking about .99? Even their stupid form letters cant get things right!!! Thats why I say keep sending the execs emails and phone calls. I already got a call back and am getting a gift card for the difference, so dont give up with this stupid letter. That just goes to show you how much attention is being paid by them in regards to this issue. BTW, this Amy person is just a CSR, not an exec. Push your emails to Greg and his assistant Denise. You will get results.
Henry T.
They did not honor my purchase. Horrible company.
t price
Horrible, they gave me the same song & dance. Can't believe they think they can get away with this.
Private Signer
No comment
Private Signer
No comment
J Brown
Just sent an email to those target execs, and immediately received a delivery failure notification for the following emails:
stephen.eastman@target.com
jodeen.kozlak@target.com
douglas.scovanner@target.com
terrence.scully@target.com
kathryn.tesija@target.com
patricia.adams@target.com
richard.maguire@target.com
timothy.mantel@target.com
mitchell.stover@target.com
stephen.eastman@target.com
jodeen.kozlak@target.com
douglas.scovanner@target.com
terrence.scully@target.com
kathryn.tesija@target.com
patricia.adams@target.com
richard.maguire@target.com
timothy.mantel@target.com
mitchell.stover@target.com
Peter
Got my order cancelled too. I had three different orders cancelled too. Target doesn't care about their customers.
Sonny
Company response is so weak: it wasn't even a DVD set, it was Blu-ray. They'd know that if they actually read the email or paid attention to any number of online/ cs complaints. What about the rainchecks that people got? What about the actual handling of the deal with the 2 emails sent? I'm done with them as well. Good riddance!
Alex
Very unhappy w/ how Target handle this situation. Company are getting lazier w/ how they handle mistakes. A simple email is all it takes to cancel an order for customers...wow. I guess now every company can do that and still go to bed knowing that thousands of customer are pissed off? Way to go! Keep it up until enough people are pissed off..right?
Adam
Same thing happened to me! Target lost a customer on this one!
Brittany Watson
I was among the first to order and then they simply delayed and canceled. If they were going to do that I could have bought them else where, but since I put my money in to Target..?I missed those offers.
Christopher DuCrest
Target..giving me just one more reason to buy walmart. AND I HATE WALMART!
vince galbraith
Order confirmed. Several days pass order cancelled. I won't be shopping at Taraget online or in their stores EVER.
zsolt
It's been 3 months since the sale!
It's clear now they not gonna send me the copy . I payed $11 something total.
It means they just took my money and that is it! NICE!!!!!!!!!!!!!!!
It's clear now they not gonna send me the copy . I payed $11 something total.
It means they just took my money and that is it! NICE!!!!!!!!!!!!!!!
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