Customer relations

May 2013 – Groubal says thanks for all the kind words!

We are very excited to read about how others feel about our consumer advocate petitioning platform!  Please read Clark Howard’s post at  http://bit.ly/zQuYVL In addition we invite you to watch 2 [...]

Writing a complaint

Robert’s Rant – Profits before People (#FAIL) is a Formula for Disaster!!

I recently was extended the privilege to be interviewed by Jerry Ashton on PWRN Internet Radio (listen to it here: http://bit.ly/rshdn1 and this experience moved me to elaborate further on [...]

Writing a complaint

Robert’s Rant: Retailers Must Do The Right Thing!

First off, my apologies to all of you that have taken the time and effort to sign and comment on Shannon’s complaint petition: http://www.groubal.com/frys-electronics-canceled-tv-orders-offer-no-compensation/ – for not authoring a blog [...]

Toys R Us Online Debit Card Double Charges

55 signatures December 1st, 2010

My MIL and I did our Black Friday shopping online this year. We shopped Toys R Us at around 10 pm on Thanksgiving night to take advantage of the great [...]

WestJet “Guest Relations” takes 8+ weeks to respond to web feedback and request

707 signatures September 29th, 2010

I was told by @WestJet (on Twitter) that the only way I could contact WestJet “Guest Relations” about a concern with a recent flight was to submit it in writing [...]

Writing a complaint

Top 10 Companies With the Most Customer Service Complaints on Twitter: AT&T Worst, Apple Sixth

We analyzed thousands of customer service complaints on Twitter (from 13 Aug 2010 to 16 Aug 2010), to find out which corporations caused the most frustration. Data was first collected from the Twitter [...]

Kim Komando

10 signatures July 7th, 2010

Purchased a radio from komando.com/store, it is defective had it out of box 30 minutes. Now I have to send it back to the manufacturer to get it fixed, komando [...]

Crickets Chirping

12 signatures June 30th, 2010

Cricket Wireless, (corporate and affiliate stores), failed to render wireless service and to refund monies paid to provide that service. Calling their \”customer disservice\” telephone numbers is futile since ALL [...]

Is the customer always right?

13 signatures June 28th, 2010

Customers do not have the right to verbaly, physicaly, or mentaly abuse another person for their own selfish needs. Being in retail for over 15 years I have seen all [...]

Verizon The Best Cell Phone Carrier?

13 signatures June 17th, 2010

How\’s this for a groubal? I am a current Verizon Wireless customer. The charger port (where you plug the phone charger into the phone) broke on my cell phone. Naturally, [...]

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