T-Mobile service doesn’t work at my new address in spite of its service maps having showing me as being in a ‘GOOD’ service area (after my complainting the maps were subsequently changed to ‘MARGINAL’ for my area). Efforts to get the problem resolved or else release me from the contract have been for naught. Company says that before Jan 2011 customers were released when service was unusable, as is my case, Now their policy is to not let customers out of their contracts for any reason.
Also when I stopped autopay through my credit card as a result of the poor service I was receiving and the generally awful state of its coustomer ‘care’, T-Mobile charged me a nefarious ‘payment return fee’ and even after promising to credit the fee suspended my service when the company failed to do so.
Now I get what the tagline ‘Stick Together’ means. Perhaps a more resonant tagline for them might be ‘Stick Together or Stick ‘Em Up!’
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