I would like to take this opportunity to let everyone know of the deplorable flight experience I have had with Silk Air on 2nd April from Kochi to Singapore & on my return flight on 9th April .
To begin with,
1. Seating: I understand that budget airlines have minimal leg space in order to accommodate maximum passengers in the aircraft. This is often excused by the passenger as the flight duration is lesser and the fare paid is also less. However, the Airbus 320 on which I travelled for 4.5 hours from Kochi to Singapore does not warrant the same. The fare that was charged was equivalent to that of a full service airline, however, the seating was similar to that of a budget airline. How are passengers supposed to sit in such a position uncomfortably for so long? My family & I used this airline simply because there is no other non stop flight to Singapore from Kochi. Now, I think, I should have opted to take a flight on some other airline which had a stopover. My parents developed swelling on their feet & knees as they had to sit in those cramped seats for such a long time. It has been more than a month & the swelling on my mother’s knee has not subsided yet. Disgusting seating & deplorable experience.
2. The Inflight service: I have been using air travel for the past 25 years, and this must be the first airline I have seen that takes 1.5 hrs after take off to serve special meals to a fraction of the passengers AFTER which the rest of the aircraft is served. On both flights, I received my meals after 2.5hrs, half way through the journey. What type of service is this? I don’t even want to get into the meals, on both times, before the stewardesses reached our seats, meals got over, my mother being a vegetarian had to forego her meal, as it was over by the time it reached us. In fact, now, I think it was good. The meal quality was horrible and so minimal, I don’t see why any meals were served in the first place.
3. In-flight entertainment: Oh, I am sorry, there is nothing to mention here because there is nothing! Some episodes of Mr. Bean & some episodes of people playing pranks on one another, Yuck! Is this the standard of singapore airlines? Disgusting!
4. Baggage: If things couldn’t get any worse, on my return flight from Kochi to Singapore, I received my baggage in a damaged condition. (Picture attached)
Now let me go into the harrowing experience I have had airing my concerns to Singapore Airlines & Silk Air. I submitted this complaint on the Singapore Airlines website on 15th April, to which I promptly received a reply on 17th April from Ms. Soumya Antony (soumya_antony@singaporeair.com.sg) informing me that they were looking into the issue. I sent in a reminder email on 20th to which there was no reply. Later on 25th April, I sent in a ‘not so gentle’ reminder to which I received some justification (for justification sake) the next day about how the inflight entertainment is limited because it is not cost effective as that would mean more weight on the aircraft. Excuse me? What about my damaged luggage? What about the seating? Wait a second, if extra weight is not cost effective, why exactly is metal cutlery provided with the meals? I replied promptly, asking her about the rest of my queries to which there has been no response despite repeated reminders on 1st and on 7th of May.
I realised that this was a lost cause, which is when I decided to embrace Social Media! I posted my concern on the Singapore Airlines & Silk Air Facebook pages on 28th April, following which I promptly received an instruction to email the details to sq_social@singaporeair.com.sg. I emailed the details along with my ticket & photos of my damaged luggage on 29th April to which I promptly received a response apologising for my experience and with a note that the concern had been forwarded to the concerned authorities.
Guess what happened after that?
Yeah, you guessed right, no response!
I am sick and tired of following up on this over & again. It says a lot about the ‘award’ winning customer service.
How exactly is Singapore Airlines an award winning airline?
I request you to please support this cause & sign the petition so that this does not happen to any passenger in the future.
Share this groubal now!
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180 signatures
Sharath Nair
I have created this petition. Please support it by adding your signature.
Private Signer
No comment
Raji
No comment
Sonal Agarwal
No comment
Mrinal Kumar
No comment
Senthilkumar
No comment
Badrinarayanan Parthasarathy
No comment
Manish Govindan
No comment
Dhruv Malhotra
I agree Sharath, this should be taken up strongly.
Monica
No comment
Bhaskar Bateja
No comment
vishad Dubey
No comment
Prateek Upadhyaya
No comment
Private Signer
Airlines should also know the power of consumers!
Private Signer
No comment
Private Signer
No comment
Ritwik Chakraborty
No comment
vishwa pratap s. chauhan
No comment
Private Signer
No comment
Dr. Gaurav Patil
No comment
Amit Singh
No comment
Private Signer
No comment
Private Signer
No comment
Arya ketan
No comment
Akshay Chandrasekhar
This warrants a complaint in consumer court.
Balamurugan V
No comment
Private Signer
No comment
Sharika
No comment
Prashant Sree
No comment
Derrick Vijayan
No comment
Neha
No comment
nikhil
No comment
Amarendra Kr. Gorai
No comment
Gopi Krishna
Yes Sharath, it was a disgusting and unbearable experience..it has to be shooted
Jasaswee Das
No comment
Praveen Jha
No comment
Smitesh Vaidya
well... not quite what one expects from an airline of this calibre...
Aneesh Bhagat
No comment
Chandramohan
No comment
Sailesh
No comment
Sahil Khurana
No comment
Piyush Malviya
terrible service of an airline that pretends and just pretends to be good
Yash Khandelwal
No comment
Manish Manhar
No comment
Private Signer
No comment
vivek
No comment
pallavi
No comment
Nataraj
No comment
Private Signer
No comment
Alaka
No comment
Rupesh
No comment
Nitish Raj
No comment
Private Signer
No comment
Hemantika Verma
Proud of you!
Deepak Prasad
No comment
Senthil Kumaar
Disappointing customer service, to say the least...
Private Signer
I went through almost similar experience with American Airlines, when I traveled from London to Los Angeles recently. But ya, they compensated me according to international standard after 2 months.
Varun Bajaj
Go StudCon!
Saurabh Singh Gangwar
Your ticket price in inclusive of baggage insurance. Its the airlines which is responsible for the safety and endurance of you and your luggage. If it can be proved that the damage wasnt before the checkin, there is no reason why any airline can deny the damages. Go for it Malyaalee. :)
shankar
unfair
Amod Kumar
A legal action should be taken to stop these money makers to harass passengers.
Vinu Kurian Baby
No comment
Abhishek Chandra
No comment
sandy
No comment
Private Signer
No comment
hans
lost in space... my luggage
Sandeep Tripathy
No comment
Janardan Krishna Yadav
....a few months back Indigo Airlines took more than a month to refund my
cancelled tickets, not to mention the pain and series of communication that took place.. :-(
cancelled tickets, not to mention the pain and series of communication that took place.. :-(
Vidhya
No comment
Tanoy Dhar
No comment
Ashutosh Singh
these guys must be dragged to consumer court.
Gautam Shivaswamy
Sad state of International Airlnes! KF is much better!!!
Anuj G
Singapore airlines breaks luggage n trust !
sreenith k
No comment
BRAI
Singapore Airlines SUCKS!
A total frustrating experience flying for an airline that obviously does not have a factor of care towards their passengers.
SYDNEY - SINGAPORE
>> One of our mates was told to repurchase another ticket as the credit card which he had used to book and pay for the ticket, 6 months ago, had expired and he was issued a new AMEX card recently.
Operator simply refused to accept the fact the credit cards do expire (does she not have a credit card??) The ticket had already been paid for in FULL. Finally, after an hour at the check-in counter, a senior manager came around and accepted their stuff up and the fact that this is a common issue for them
SINGAPORE - NEW DELHI, INDIA
>> Paid extra for the family so that we all could be sitted together, in the preferred seat. Without any prior information, the airline had moved my 7 yr old nephew to another seat, to sit by himself. Calling the Singapore call center is a bloody joke as they firstly make you wait (40mins) to get through, then once you get through they just simply do not understand the fact that you cant have a 7 yr old sit all by himself.
Thinking that the airlines is one of the best in world is simply a JOKE!
I have NOTHING against the cabin crew of Singapore air as they are simply lovely. Its the freaking operations that needs a dramatic rehaul if this airline wants to stay in business.
To everyone wanting to fly Singapore Airlines I will seriously advise you to reconsider as this airline and their operations sucks.
A total frustrating experience flying for an airline that obviously does not have a factor of care towards their passengers.
SYDNEY - SINGAPORE
>> One of our mates was told to repurchase another ticket as the credit card which he had used to book and pay for the ticket, 6 months ago, had expired and he was issued a new AMEX card recently.
Operator simply refused to accept the fact the credit cards do expire (does she not have a credit card??) The ticket had already been paid for in FULL. Finally, after an hour at the check-in counter, a senior manager came around and accepted their stuff up and the fact that this is a common issue for them
SINGAPORE - NEW DELHI, INDIA
>> Paid extra for the family so that we all could be sitted together, in the preferred seat. Without any prior information, the airline had moved my 7 yr old nephew to another seat, to sit by himself. Calling the Singapore call center is a bloody joke as they firstly make you wait (40mins) to get through, then once you get through they just simply do not understand the fact that you cant have a 7 yr old sit all by himself.
Thinking that the airlines is one of the best in world is simply a JOKE!
I have NOTHING against the cabin crew of Singapore air as they are simply lovely. Its the freaking operations that needs a dramatic rehaul if this airline wants to stay in business.
To everyone wanting to fly Singapore Airlines I will seriously advise you to reconsider as this airline and their operations sucks.
Stefan
Actullay there's more on the motor racing clednaer in the 1960s ..Shenton Way between Lau Pa Sat Market and the Conference Hall was the Go-kart Circuit during the PESTA SUKAN Sports Festival in 1964. Even the air strip at Sembawang Air Base and the land behind Dieppe Barracks was used as a small race circuit for normal street cars .Last if my memory serves me right, the land behind around the Clementi MRT Station was jungle land. There used to be a British Army camp there (which was subsequently used by the SAF as its Staff and Command College in 1968) called Colombo Camp . Next to the camp cross-country races were held for moto-cycles.If you search PICAS you can find more photos of Shenton Way in the 1960s and the go-kart races. DBS Bdlg, SGX Center, Shenton House and UIC Building never existed in that era.
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I got that experience before. I have business in Singapore. I travel with Singapore Airlines and Silk Air. They were so pist off. Now I move my business to Malaysia and use Malaysia Airlines. They really treat me well. Better you change to Malaysia Airlines.....
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Also their miles redemption is another scam - I have 40K miles and never got a chance to redeem a ticket, whenever I try Customer Care regarding this, they put me onto a remote person who works from home or something and doesn't quite understand or speak English well, making it hard to converse, and the response is always "there aren't any redemption tickets avaialble for the flight you are looking", WTF?
Singapore Airlines is a FRAUD COMPANY
Are they not fixing this issue deliberately? What a scam.
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Singapore Airlines is a FRAUD COMPANY
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An e-cigarette has a style of tobacco but not one of the hazardous substances discovered in typical cigarettes enabling people who smoke cravings for being happy without inhaling the various dangerous toxic compounds. Is it all smoke and mirrors? Or can this item really be the saviour it desires to be?
A battery, an atomiser as well as a renewable nicotine chamber makes it possible for the smoker to carry and smoke the electric cigarette just as they might almost every other cigarette, even making a "smoke" like vapour and glow at the stop because they draw. The nicotine chamber proves extremely valuable as cartridges are available in different strengths, allowing the consumer to lower the quantity of nicotine they consumption until finally if they hope, can give up absolutely.
A nicotine cartridge commonly lasts exactly the same time as fifteen to 20 cigarettes, consequently making a large saving to typical charges. Regular, medium, reduced and no nicotine in any respect are the different cartridge strengths.
A healthier selection entirely it seems, even though the benefits really don't close there. Mainly because of the ecigarette not emitting any harmful substances, toxic compounds or authentic smoke for instance, they can be flawlessly authorized to smoke in manifeste. In wintertime particularly, ordinary cigarette smokers really have to brave the freezing chilly along with the rain only for a fast smoking cigarettes split but this substitute will permit them to remain inside their places of work, dining places and pubs.
None smokers also will profit, as their problems about inactive cigarette smoking are rendered null and void with the electric cigarette. A much more sociable natural environment then!
On reflection the e-cigarette can be a more healthy, more cost-effective and eco-friendly alternative to using tobacco and because the awareness plus the industry grows they've great possibilities to successfully swap the hazardous cigarettes we have now all arrive to learn and plenty of of us have occur to dread and panic.
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