I purchased a Canon Camera online with Simply Electronics on 29th June 2011 for £194 and the reasons for this is because they were the cheapest on the market. As soon as I purchased the money was instantly taken from my account which I did find suspicious. When I checked my account my order status just said “new” which I found was very vague and didn’t sound very professional at all.
It was this that lead me to do some further research on the company, why I didn’t do the research before hand is beyond me. I found lists and lists of complaints on forums stating they had problems with their deliveries, their items becoming faulty and their refunds not been issued in a timely manner.
On their website currently they are advertising a sale advert that states Fast Delivery, Low Prices and In Stock. On their website it states that the usually delivery takes up to 3-8 business days. Unfortunately, today, 12th July 2011 exceeds the 8th business day and my order status still says “new”.
I tried to contact them by phone but their queues last up to an hour. When I finally got in touch with them to let them know my insecurity they told me that if I want a refund I need to do it via email on their contact page. I message the refund team and told them my insecurities and they reassured me that they have contacted logistics and they’re dealing with my order and are dealing with accordingly and dispatching it ASAP. However since then it’s been about 4-5 business days and there is still no sign of any progress with my order.
I have contacted them since and they have stated they have back logs but they cannot give me a date for my delivery. I’m starting to become impatient and very insecure as they’re not able to deal with things in a business manner/timely manner and the complaints are endless.
Share this groubal now!
The more signatures a groubal has, the more powerful it is. Your help makes a big difference - promote this petition by sharing it with your networks.
Do you represent this company?
Sign this groubal now to effect change
Most consumer complaint websites just talk the talk. We take real action for you. If this groubal receives enough signatures, we will take the complaint directly to the business on your behalf and demand action.
Sign with Twitter
Tweet signatures will appear on this page within five minutes.
You can edit the tweet, but please keep the #signed tag and the link.