I bought the Rosetta Stone program for several hundreds from their website. Then I activated on two of my laptops. Unfortunately, one laptop failed to open the program after activation and the other one had a hard drive failure. When I tried to re-activate on my newly installed hard drive, I was told that I could not as too many programs had been installed (2). Attached is my transcript with the customer service rep.
[10:45 AM] Asif: Hello Oliver Ames. Thank you for contacting Rosetta Stone Technical Support. My name is Asif, how may I assist you?
[10:46 AM] Oliver Ames: Hello Asif, I originally set up rosetta stone on my laptop. Unfortunately my laptop hard-rive failed and I lost all of my info. Fortunately I have my rosetta stone install disks.
[10:46 AM] Oliver Ames: my problem is that I can’t activate or deactivate my product
[10:46 AM] Asif: I will be glad to help you.
[10:47 AM] Asif: I am sorry to hear that.
[10:47 AM] Asif: Let me know the first six characters of the Activation ID.
[10:47 AM] Oliver Ames: Sure. Just a moment
[10:48 AM] Oliver Ames: 3z6e2a
[10:48 AM] Asif: Thank you for the information.
[10:48 AM] Asif: Let me check the details.
[10:48 AM] Oliver Ames: great
[10:49 AM] Asif: I see that this activation id has been used twice to activate this software, we will not be able to activate it for a third time.
[10:49 AM] Asif: According to the End Users License Agreement, the ACTIVATION ID can be used to activate Rosetta Stone twice on one computer or once on two different computers. If we want to activate the software for a third time, we have to have Rosetta Stone deactivated from one of the computers Rosetta Stone is originally activated on. So that the license seat gets released, letting us use the same ACTIVATION ID.
[10:50 AM] Oliver Ames: yes but both computers are dead and the software has been unistalled. one of them the program would not open after activation and the second one failed after the computer hard drive failed
[10:51 AM] Asif: Where did you purchase this software from?
[10:51 AM] Oliver Ames: the rosetta stone website 2 years ago
[10:51 AM] Oliver Ames: it was then shipped to my house
[10:52 AM] Asif: Fine, do you have order or customer number handy?
[10:52 AM] Oliver Ames: no
[10:52 AM] Asif: Oliver, let me explain to you.
[10:54 AM] Asif: According to the policies, we have to establish the proof of purchase of Rosetta Stone and then we may go ahead resetting it for you to use.
[10:54 AM] Oliver Ames: ok if you will wait a second
[10:54 AM] Asif: I will send you an email with the details about proof of purchase. Please reply to that email with the asked details.
[10:54 AM] Oliver Ames: ok
[10:55 AM] Asif: I appreciate your patience and understandings in this regard.
[10:55 AM] Asif: I will be sending out email to firstname.lastname@example.org
[10:56 AM] Oliver Ames: sure. just payed a large amount of money for this product and continually am annoyed with the service.
[10:56 AM] Asif: I apologize for the inconvenience this may have caused you.
[10:56 AM] Asif: The reference number about this chat is 886461.
[10:57 AM] Oliver Ames: right
[10:57 AM] Asif: Is there anything else regarding the RosettaStone program that I can help you with?
[10:57 AM] Oliver Ames: I do not yet see the email
[10:58 AM] Asif: Am sending it now.
[10:58 AM] Asif: In the process.
[10:58 AM] Asif: Sent it.
[11:00 AM] Oliver Ames: I have it now. That is all I will need today. I have no more questions
[11:00 AM] Asif: Thank you for contacting RosettaStone Technical Support. Should you need any further assistance, do log back to chat by visiting: http://support.rosettastone.com
[11:00 AM] Asif: You have a great day ahead!
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