I have been a Qwest customer for 29 years. In the last month, either my DSL or my phone was out most of the month. For that privilege I paid them $91.00. My phone is out again now. I have had it. To ge tmy DSL fixed the last time it took one chat, 3 on-line trouble tickets open and a half a dozen calls to outsourced tech support that could barely speak English, and insisted I hand the phone to my husband so he could could talk to them, even though I set up the original account, have handled all of the bills and communications and moved the phone during the three moves we went through with this company. I could have handed the phone to absolutely any male on earth and they would not have known the difference. They had gotten my cell phone number down with the wrong code on the very first three numbers. They did not want to take the report because they said they could not verify that we were the ones making it, even thought hey could tell that we were calling from the home phone and the last seven digits of the cell phone matched. I have to wonder how many times someone breaks into someone’s home to report their dsl being out to the phone company and goes to the trouble of getting a cell phone with the same last 7 digits? This is just stupid. I am changing my dsl service over to Simply bits which I can get for $12.95 a month and porting my phone over to Vonage for $11.00 a month and Qwest can keep their lousy service. Since Century Link has become their new name, the service is even worse than when it was Qwest. When it was Qwest, it only went out when it rained. Now it only works about as much as it rains here.
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