I had my Qwest service shutoff twice in January. The first time because I was on a price for life plan(or so I was told at signup) that I had auto bill pay from my bank automatically paying my monthly fee on my DSL. Apparently I was instead in a promo 12 month plan, that once expired went up $15 a month. Qwest shut me off the 3rd of January due to being “late”. After spending 2 hours trying to even pay my bill, I finally talked to someone in retensions that explained that I was paying “way too much”, and told me she would put me on a 6 month promo that would correct the overpayment I had been paying, and that after the 6 months it would not exceed $50 a month. And that I should see that reflected on the next bill. I recieved my first bill after that conversation yesterday, the 31st of January. Before I could even look at the bill, Qwest had shut me off again! 28 days after the last shutoff!!!! The tech department couldn’t restore my service last night, because the “credit management department” had gone home. When I talked to them this morning they just kept explaining to me that I was past due. It took having the Customer Service(whatever) agent typing up the note to finally realize Qwest had screwed this up last time, and did it again! BTW my new service plan that is expiring in 6 months has the full fee at $69.99 a month, not under $50 like I was told on January 3rd. Oh, and to restore my services this morning I had to pay the full amount of $79.99, which included the $9 that is due February 11th. So in less than 30 days I have paid $180, a new Qwest customer pays $19.99 a month, so in one month I have paid the equivalent of 9 months of service as a “new” customer. Also Qwest has moved to a new 11 day billing cycle, I received my bill on the 31st of January, due the 11th of February, for services not yet used, as the cycle is from January 22nd to February 21st. Now that is fantastic customer service!
Share this groubal now!
The more signatures a groubal has, the more powerful it is. Your help makes a big difference - promote this petition by sharing it with your networks.
Company Response
The following response has been submitted by the company. It's source has been verified by Groubal.
Regards,
Steve
800-244-1111
Q-TalkToUs
www.socialmedia.qwest.com
11 signatures
Adding to my distrust of QWEST is that I got a bill for $157(!) this month, because they tacked on a $85 (!) service charge for checking their lines and deciding the problem (no DSL when temps are <10 degrees) must be in my building. They charge this just for checking their lines and not for fixing anything,since as one sorry example of a customer service person told me " Well, it costs us to send a techinician out." Hey, the problem was only intermittent and if I knew they would slam me with an $85 charge- I would never have asked them to check it out. Also, checking it on a day when the temps were warmer and my DSL was fine doesn't help. The customer service folks seemed overly anxious to lose customers. Totally disgusted with them & after being with them for several decades this is the worse customer service I've encountered. What's going on QWEST? Are your folks suffering from poor morale & copping attitudes because you're out-sourcing your call centers to the Phillipines??
In that 4 months i paid them a total of 360 dollars. That's like 90 dollars a month for a 60 dollar a month service. They sent me an internet access device that lasted about a week and died so i had to go buy another one at the store. No refund from them of course so that's another hundred bucks. Then on a Friday out of the blue they cut my service off. I immediately cancelled the service but am setting here looking at a final bill for 28 dollars that includes a reconnect fee. service was never reconnected. The bills and plans are very confusing on purpose so they can scam you. That seems to be 100% what they are about. Just as an example here is a charge on my final bill. the charge is for 11 dollars and 34 cents. The line reads "Promotional Discount (partial month - 6/17 - 7/03)"
OK so forget the obvious as to how a discount is a charge for 11 dollars (typical) but the real beauty in this one is my service ended 6/9.
Terrible terrible company !
Sign this groubal now to effect change
Most consumer complaint websites just talk the talk. We take real action for you. If this groubal receives enough signatures, we will take the complaint directly to the business on your behalf and demand action.
Sign with Twitter
Tweet signatures will appear on this page within five minutes.
You can edit the tweet, but please keep the #signed tag and the link.
