a. I wanted to start a trial subscription and when I clicked on the button, it forced me to pay a yearly subscription fee with no mention of the trial subscription OR a way to cancel my subscription – that’s cheating. Customer support says that once a yearly subscription is paid there’s no way to cancel the same. Customer support wrote in saying that users are not compelled to purchase the subscription any point when getting started. 2 options are made available to users who wish to use IMM. They can use the program for 30 days and then pay Rs 365 + taxes or they can pay Rs 325 + taxes if they opt for instant payment. However, no such 2 options came up when I clicked on the trial subscription button.
The above was okay but what really made me angry was this -
b. The presence of enhanced security, like codes generated by security tokens/SMS codes/security questions, obstructs Intuit Money Manager from accessing my primary account at the Axis Bank site. What’s the use of this product if I can’t import the data from my primary savings a/c?
In effect, I won’t get my money back and at the same time making me a very unhappy customer.
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