I signed up for a broadband connection with for 60$ a month and they hooked me up with a home line for 40$ a month that I was not aware of. When I found out, they told me if you need a broadband, you need a homeline and claimed that they informed me this before I signed up. Yes you did but you didnot tell me I was suppose to pay 40D etc.
So the dispute went on with the hopeless customer service and meanwhile there crap system kept charging me 11$ a month for 3 months for note paying my bills but it could not identify that I was on dispute so I was not suppose to be charged. It kept on sending me warning letters threatening me and then they canceled my account. I kept calling all the time and had to spend 45 minutes on the phone explaining my story to every single idiot in the call center.
Anyway, after the whole drama, now they are ready to reactivate my account that was not suppose to be closed I had to pay 199$ to re-activate my broadband!!! oh! common… A lady in the name of Cherie Taylor, was so rude that she even said she will hang up the phone twice. Finally I convinced her to wave off that account and double checked with her if everything is sorted. She confirmed we are all good.
2 months later, I found 60$ connection fees on my account and I called and was encountered with the worst call center agent in the name of Zera/sara. After a 2o minute conversation she understood what my question was and she told me because my account was closed I had to pay reconnection fees for the homeline and that 199 charges waved off was for the broadband. Then the argument started all over again with no solution.
So I decided to close my account because of all this mess and my 1 year contract is due on 15 Jan 2011. Zera/Sara told me that I can but I have to pay 199$ to close my account. When I asked why? she replied that because your account was reconnected in October 2010 so your contract is due on October 2011. Hold on!! my account was disconnected for miss-communication from TelecomNZ but why is my contract re-written and when did I sign anything on that??
To conclude they are horrible
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