Poor Apple iTunes Email Support

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By: Kathleen

On: February 1st, 2012

Keywords: poor customer service, uncaring

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Had an issue with a file that I purchased but did not download properly to my computer. Wrote details in email such as name of song and error code for the file. Was given a ‘form letter’ response about how to download files to my computer. Sent message back that I had already tried those things and that Ever (customer service rep) needed to read my initial complaint to see what the exact problem was. He wrote back again in ‘form letter’ response about how to find music on your computer. Sent response back saying that I had already done that and he could keep the 99 cents for the download, because he was frustrating me. Ever emails me back and tells me he didn’t know I was talking about one file, when I had clearly mentioned it in my initial complaint. I decided to send another complain as I did NOT want to deal with Ever – ever again. I went into extreme detail about the nature of the problem. I get a response back from Ever, (SERIOUSLY?!?!) saying he is sorry for the inconvenience and that he did not realize I was only talking about one song. Not once did he take responsibility for his ineptness in not reading my initial complaint.

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Kathleen

I have created this petition. Please support it by adding your signature.

kurt

I've heard this story before--but Apple's stock price is over $443---guess the small guy doesn't get a break.

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W6kdGr Can be also this issue because the truth can be achieved only in a dispute :DD

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enkxfy Totally agree with you, about a week ago wrote about the same in my blog..!!

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NixNDA Sent the first post, but it wasn`t published. I am writing the second. It's me, the African tourist..

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outstanding get the job done, bless you

Lana

I went to the apple store, which is called Humac in Copenhagen where I live, to buy Ipad2. The guy in the store told me that I should wait, because Ipad3 will be in stores within weeks and it is much better. Well as a good customer, I have all your products and spend a lot of money on your products the least I expect is reliability, good service and that all your products are functioning the way you promise them to do.

After I spent more than $100 extra and thought I have bought IPAD3, I went home just to find out that It was a new version of ipad2, even if I was told in the store several times that it is ipad3. Once I began using it, i got more and more disappointed. It simple doesn't live up to what you promised us/the customers.

I feel sad that your service is so poor at least here in my country. I feel in a way betrayed by apple.

I hope you understand my concerns and disappointments

Bets wishes
Lana

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