Had an issue with a file that I purchased but did not download properly to my computer. Wrote details in email such as name of song and error code for the file. Was given a ‘form letter’ response about how to download files to my computer. Sent message back that I had already tried those things and that Ever (customer service rep) needed to read my initial complaint to see what the exact problem was. He wrote back again in ‘form letter’ response about how to find music on your computer. Sent response back saying that I had already done that and he could keep the 99 cents for the download, because he was frustrating me. Ever emails me back and tells me he didn’t know I was talking about one file, when I had clearly mentioned it in my initial complaint. I decided to send another complain as I did NOT want to deal with Ever – ever again. I went into extreme detail about the nature of the problem. I get a response back from Ever, (SERIOUSLY?!?!) saying he is sorry for the inconvenience and that he did not realize I was only talking about one song. Not once did he take responsibility for his ineptness in not reading my initial complaint.
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