Poor Apple iTunes Email Support

28
signatures
By: Kathleen
On: February 1st, 2012
Poor Apple iTunes Email Support

Had an issue with a file that I purchased but did not download properly to my computer. Wrote details in email such as name of song and error code for the file. Was given a ‘form letter’ response about how to download files to my computer. Sent message back that I had already tried those things and that Ever (customer service rep) needed to read my initial complaint to see what the exact problem was. He wrote back again in ‘form letter’ response about how to find music on your computer. Sent response back saying that I had already done that and he could keep the 99 cents for the download, because he was frustrating me. Ever emails me back and tells me he didn’t know I was talking about one file, when I had clearly mentioned it in my initial complaint. I decided to send another complain as I did NOT want to deal with Ever – ever again. I went into extreme detail about the nature of the problem. I get a response back from Ever, (SERIOUSLY?!?!) saying he is sorry for the inconvenience and that he did not realize I was only talking about one song. Not once did he take responsibility for his ineptness in not reading my initial complaint.

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28 signatures

Kathleen
I have created this petition. Please support it by adding your signature.
kurt
I've heard this story before--but Apple's stock price is over $443---guess the small guy doesn't get a break.
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Lana
I went to the apple store, which is called Humac in Copenhagen where I live, to buy Ipad2. The guy in the store told me that I should wait, because Ipad3 will be in stores within weeks and it is much better. Well as a good customer, I have all your products and spend a lot of money on your products the least I expect is reliability, good service and that all your products are functioning the way you promise them to do.

After I spent more than $100 extra and thought I have bought IPAD3, I went home just to find out that It was a new version of ipad2, even if I was told in the store several times that it is ipad3. Once I began using it, i got more and more disappointed. It simple doesn't live up to what you promised us/the customers.

I feel sad that your service is so poor at least here in my country. I feel in a way betrayed by apple.

I hope you understand my concerns and disappointments

Bets wishes
Lana
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Even okay the earth you created in Alien but leaving H.R. Giger’s aliens out is fine. Working within a larger science fiction universe is acceptable-it’s your creation. But where Blade Runner talked about about being human, allowing me to ponder this, Watch Prometheus Online tried answering it’s own existential questions. You have to think your audience is stupid which means you threw in a very bunch of flashy graphics and wagged your dick at the audience, counting their funds mentally the entire time. Such as subway urinator you’re exposing yourself in public areas and getting away from it.

The few shots of the ship inside trailer looked dumb however i dismissed it, holding out hope. That has been shattered as soon as the first fifteen minutes, ten which often only had Michael Fassbender as an android watching Lawrence of Arabia and studying. That was great and then he only said several words. Granted, these folks were in another language or repeating Peter O’Toole’s lines nonetheless it worked. When the movie was a couple of hours of Fassbender watching Lawrence of Arabia it would’ve been a lot better than Prometheus.

And what’s with the abortion scene? You'll avoided the saying abortion, calling it a caesarian instead, gets hotter was clearly an abortion. The alien baby was just an abortion survivor. What about the silly squid alien sticking the tentacle penis down people’s throats, killing all of them with oral penetration? I thought Frank Miller had phallic issues but that is something different, killing with oral sex. Kids in Japan read that type of stuff within the bus and Cronenberg would’ve completed it with style.

To surmise, you experienced a considerable budget, dealt with Oscar winning actors along advisable yet still was able to spoil it. There was clearly an episode of Star Trek: The Next Generation where everybody’s racing through the universe in search of the strategies of life, finding all the aliens who hate the other are brothers. You took that will threw in the monster. Actually, even your very best self work, Blade Runner, is removed from Philip K. Dick, proving you don’t have an original idea in your thoughts. You craft good movies when the source material is very useful. However, you made Hannibal and Robin Hood precisely what does that say?

Simply speaking, stop making movies. A minimum of Bob Dylan had the guts to complete a Victoria’s Secret commercial as he was beyond ideas, saying, “that’s it, I’m done.” Granted, he appeared as if a creepy pedophile inside ad but knew it; he was in on the joke. However, you carry on, thinking the diarrhea you edit together to a narrative is genius. It isn’t. You’ve made your hard earned dollars, retire to an island somewhere and spend your winter years pretending you made good movies once, sipping Mojito’s or whatever it is you love drinking-it’s obvious something has destroyed what you can do to be aware of correctly and I’m hoping it’s that coffee rather than your overall intellect.

For the subway platform today I encountered a puddle of urine. That it was the full puddle, not a child’s accident but a deliberately left behind pool of piss. Why, with surveillance cameras and people everywhere, did the perpetrator think this became advisable? Does anybody care; did anybody watching give you a damn or just think “another day in The big apple?” That’s generate income felt after watching Prometheus today-I felt as you flipped me the bird and left a putrid puddle of piss sitting inside my feet.

Do not forget that South Park episode the spot that the movie trailer said “whatever, you’ll pay to look see it…fuck you?” That’s some tips i felt you said with Prometheus. You and also 20th Century Fox promised a great movie beforehand-what happened? You directed Blade Runner and, such as an alchemist, turned Dan O’Bannon’s screenplay for Alien into cinematic gold. The last positive thing you probably did was Thelma and Louise; I think you hit your peak in 1991.

Now, how to start with Prometheus: unhealthy story or perhaps the bad visuals? Ok, not every the visuals were awful but the CGI humanoid aliens looked completely fake. Do you sign off around the CGI when you ran from money or when you actually saw that nearly as good? Should you thought it looked good you’ve lost what you can do to perceive. If so stop making movies. It embarrasses us feel stupid once i are seduced by it and even though I discovered it coming I took the bait anyways. That’s on me.
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