Lenovo placed for sale an IdeaPad Y460. They provided a coupon on their website for $600 off which brought the total down to $399 not including tax. Eventually they said it was a web error but the cancellation e-mail stated a lack of stock problem.
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Company Response
The following response has been submitted by the company. It's source has been verified by Groubal.
My name is Nano Serwich, and I am the Social Media Manager at Lenovo in Morrisville, NC. We have been following your concerns about the promotion we ran this week on this forum as well as Twitter and other Social Media sites. Our team did some investigating and found out that this week we did run a special promotion on our website for a particular model of the IdeaPad Y460 laptop (P/N: 06334MU). We received an overwhelming response to this offer and quickly sold out of inventory. We were able to fulfill several hundred orders on a first come, first serve basis. Unfortunately, we had to cancel orders that couldn’t be fulfilled and are refunding payments to customers. I apologize to those of you who were trying to purchase a computer this week and ran into problems.
nanob@lenovo.com
919-257-6283
406 signatures
Unfortunately, due to unexpected demand, we have sold out of
the product you requested, and we will have to cancel your
order.
We appreciate your consideration, however, and invite you to
check out other offerings that may interest you, including our
IdeaPads Y560p and Z560. These products are in stock, and are
available at www.lenovo.com.
We apologize that we are unable to fulfill your order, and
thank you again for your interest in Lenovo products.
If you have any other questions or concerns regarding this
order, please contact us via email at ssrteam1@lenovo.com
Regards,
Lenovo Sales
Link to pdf of original coupon/sale page.
http://www.mediafire.com/?gha3dzkpnff1y0p
What a shame. Decent computers, but piss poor customer service and sales.
Maybe if they were forced to honor their prices, they would take greater care in proofing sales before posting deals to their site.
Which would have been far more acceptable instead of lying and saying it was out of stock without sending out a single one at the posted price.
Bad business practices! Shame on you, Lenovo.
Bad, bad business practice Lenovo
06334MU
Description
IdeaPad Y460 Laptop - 06334MU - Black (with 1.3MP Camera)
Web Price
$999.00*
Sale price
$379.00*
Main Features
Processor
Intel® Core™ i3-380M Processor ( 2.53GHz 1066MHz 3MB )
Operating system
Genuine Windows 7 Home Premium 64
Graphics
Intel Graphics Media Accelerator HM55 HD
Total memory8
4 GB PC3-8500 DDR3 SDRAM 1066MHz
Display
14.0" HD LED Glare 1366x768
Pointing device
Industry Standard Touchpad
Hard Drive
500GB 5400
Optical Drive
DVD Recordable (Dual Layer)
Battery
6 Cell Lithium-Ion
Network Card
Intel Wireless Wi-Fi Link 1000
Bluetooth
Bluetooth Version 2.1 + EDR
Warranty
One year
Finger Print Reader
None
If you look under section 6 though, it says:
6. General
Lenovo may change components or parts of a hardware Product without notice due to the availability of such components or parts, provided that the components or parts provide equal or better performance. Such changes will be at no additional cost to you, and will not affect the hardware Product Lenovo Limited Warranty.
Considering there is still a Y460 available with two different components (Core i3 vs. Core i5 and ATI graphics vs. Intel HM55) and the rest of the system being identical, I would like to have this substituted as stated in the terms and conditions.
Terry McCarthy
Lenovo Executive Relations
3039 Cornwallis Rd, RTP, NC 27709
Phone 919-993-4907, Fax 845-491-4057
E-mail tmccarth@us.lenovo.com
Please refer to your company's terms and conditions of sale that we all had to accept when placing our order:
http://shop.lenovo.com/ISS_Static/merchandising/US/shopping_faq/popups/purchasemachine_840.html
6. General
Lenovo may change components or parts of a hardware Product without notice due to the availability of such components or parts, provided that the components or parts provide equal or better performance. Such changes will be at no additional cost to you, and will not affect the hardware Product Lenovo Limited Warranty.
Your right to cancel my order as stated in section 2 clearly doesn't apply here, since according to the email sent and Nano's company response , this is not a pricing error, but a matter of being out of stock.
According to the terms we agreed to, you owe us an equal or greater laptop at the same price.
I am going to check on that. It might be hard to get a quick response this late on a Friday, but I will keep you updated. Thanks,
Nano
http://shop.lenovo.com/ISS_Static/merchandising/US/shopping_faq/popups/purchasemachine_840.html
6. General
Lenovo may change components or parts of a hardware Product without notice due to the availability of such components or parts, provided that the components or parts provide equal or better performance. Such changes will be at no additional cost to you, and will not affect the hardware Product Lenovo Limited Warranty.
Unfortunately, due to unexpected demand, we have sold out of
the product you requested, and we will have to cancel your
order.
We appreciate your consideration, however, and invite you to
check out other offerings that may interest you, including our
IdeaPads Y560p and Z560. These products are in stock, and are
available at www.lenovo.com.
We apologize that we are unable to fulfill your order, and
thank you again for your interest in Lenovo products.
If you have any other questions or concerns regarding this
order, please contact us via email at ssrteam1@lenovo.com
Regards,
Lenovo Sales
I smell BS!!
Then I get this email saying it was sold out. What an outstanding lie!!!
Complete BS. But if I were them, slightly understandable.
Online order statuses and ship dates that are incorrect, emailed cancellations with reasons that don't match what Lenovo's own sales team says, credit card charges tied up for days, etc.
SHOCKINGLY POOR CUSTOMER "SERVICE" BY LENOVO.
Subject: Home with Flu....
I will be out of the office starting 01/24/2011 and will not return until 01/26/2011.
What a crock.....
"Last week, we ran a special e-coupon promotion on our website for a particular model of the IdeaPad Y460 laptop (model number: 06334MU). We’re embarrassed that the coupon we offered contained a significant pricing error – we meant to sell the laptop at a steep discount at $599, but by mistake, advertised it at $399. As you can imagine, this pricing error triggered an overwhelming response.
We filled orders on a first come, first served basis until we sold out. We then cancelled the remaining orders, and we’re now working to quickly release credit card authorizations. We want customers to know we have not charged their credit cards.
Unfortunately, there are no more Y460 laptops in this configuration (model number: 06334MU) left since we have discontinued this particular model. We’re sorry about the mistake and want our customers to experience all the fun computing features of Lenovo laptops. We are extending a special offer to our customers who were affected and will be contacting you directly with details. Thanks again for your patience and continued business." Source: SlickDeals.net
I don't think it's as good as the original deal. Disappointed at Lenovo!!
not the same as an ideapad
this is an entry level machine and not a 14 inch screen, boo lenovo, yea dell
Prefer a universal 400 off or Y460!
http://www.bestbuy.com/site/Lenovo+-+IdeaPad+Laptop+/+Intel%26%23174%3B+Core%26%23153%3B+i3+Processor+/+15.6%22+Display+/+4GB+Memory+/+500GB+Hard+Drive+-+Black/1403434.p?id=1218255560219&skuId=1403434
its bad enough to screw people over on the orders but to assume they are stupid too.... well enough said......
price'... We could buy this from Best buy at $499!! Sometimes Best buy offers 10% or 20% off coupon, which will totally beat $449!! I suggest we wait for a better offer!!
Michael Fredenburg
Executive Relations
Lenovo United States
919-257-4753
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Extremely unprofessional.
The latest temple to hedonism, a true Xanadu of sex, is Bahamas, a club that opened its doors in São Paulo last January. The pleasure castle has Carrara marble (the same favored by Michelangelo) on its floors, 23 suites, swimming pool and sauna, and cost $2.5 billion to be built. Paulista (from São Paulo) farmer Oscar Maroni Filho, the owner, is very happy with the investment, however.
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This is the restaurant/bar. Rather a front for prostitution that Muzzi Palmieri, Dale Burkett, Michael Lattro and Patrick McLamb used the code name "The Mustache" Bigode means Mustache in Portuguese
Mike Lattro and Patrick McLamb also spoke of numerous occasions where they did the very same thing on their trips to China. Picking up prostitutes in Karaoke bars and taking them back to their hotel rooms.
When I first came to work at Lenovo one of the running jokes in the WW NPI Group was an incident where Robert Hendrix (Reports to Patrick Hayes) basically masturbated right in front of a girl in a Karaoke bar. This was common knowledge of everyone within our group.
Just before I was supposed to go on my first trip to China Robert Hendrix went out to lunch with me and the main topic was him giving me advice on how to illicit prostitutes there and the different costs for different places and types of girl. This was unsolicited by me.
William "Bill" Johnson (reports to John Kagan and Mike Fitzgerald) bragged about getting a prostitute on his first trip to Tiera del Fuego. He was there to help with the start up and operations of the manufacturing plant there.
All of these men are married with children. They committed illegal acts while representing Lenovo in other countries. They have defrauded Lenovo by filing false expense reports. I am not sure how they got around the expense reporting system but they listed their expenses for these activities somehow.
I am not doing this as an act of revenge or anything of the sort. I just thought that you might want to know when Lenovo personnel are committing illegal acts and defrauding the company.
Lenovo prides itself on "Morals and Ethics". These men have not showed any of these values based on the information above. I hope that Lenovo HR will take the necessary steps to look into these matters. I would look at their trips to Brazil, China and Argentina and see what their expense reports look like. If Lenovo HR fails to look into this matter these men will continue with these illegal acts and they will continue to use Lenovo's money and time doing them.
I would hope that a great company like Lenovo would want to know what their employees are doing when they travel abroad. I would also hope that Lenovo does not want men such as these representing their company.
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