Grinch-style 14-Day Return Policy at Nikon USA online store.

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By: Jeff
On: January 14th, 2011
Grinch-style 14-Day Return Policy at Nikon USA online store.

My wife, not knowing anything about photography but wanting to get something special for me for Christmas, ordered an item from the Nikon store on December 7. When I opened the box on December 25 (Christmas Day) we both discovered that she had ordered the wrong item.

However, when we called to return the item we were told that there was a 14-Day return policy and that there was “nothing more they could do”. The item is still sealed in it’s plastic wrapper and still in it’s original shipping box. NOTHING about this item needs “refurbishing” or even relabeling.

A 14-Day return policy for an ONLINE store – especially at christmas time – is RIDICULOUS and inexcusably anti-customer.

For a company that enjoys a very loyal customer base AND can charge “high-end” for all their products having a short, anti-customer, 14-Day return policy is inexcusable.

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36 signatures

Jeff
I have created this petition. Please support it by adding your signature.
Gabriella
No comment
GLSTANSBERRY
This policy makes it dificult at best for family members to purchase Nikon accessories for other family members that are photographers. A Christmas gift that happens to be purchased early but is an incorrect accessory can not be returned due to this policy. Cannon is starting to look attractive more every year.
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Groubal supports your complaint about Nikon! Clearly you have a real issue here that must be addressed and resolved immediately. We STRONGLY suggest you email the link (to your groubal petition) to everyone you are connected with and ask that they sign it and support you.
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Yes, this policy does seem inappropriate for an on-line store; especially for Xmas gift giving season.
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