groubal

Haynes Furniture – does not replace unsafe recliner

user-6075 — Tue, 21 Feb 2012 23:08:45 +0000

I want everyone to know that I have purchased furniture from Haynes, in the past, and was satisfied. In fact, we own two recliners which we are perfectly happy with. We bought a third recliner from Haynes to go in our master bedroom. I have a bad back and sleep in a recliner every night. I sat in the floor model at the store, reclined it, etc. and thought it would suit my needs. We bought the chair and took it home. Imagine my surprise the first time I fell over backwards (as in – head to the floor and have to roll out of the chair to get back up) in the chair while reclined and settling in for the night. I gave myself a few more nights and managed to fall backwards another two or three times (not a very good way to be waken in the night!). But when my wife fell over backwards, I had enough! I called Haynes, explained my issue and they sent a “Technician” out to our house to inspect the chair. He sat in the chair, reclined, moved around a little without incident and declared the chair fine. I asked him to let me demonstarte how I recline and sleep in the chair and with very little effort – over goes the chair. He then got back into the chair and reclined a little more agressively and – over goes the chair. When it goes over the first time it is really disconcerting, because you have no control once the chair decides to go. He stated, “I see what you mean”. I told him the chair was unsafe in my opinion and I simply wanted the store to give me full credit and allow me to pick out a different chair. He informed me he would submit his report and I should hear from Haynes within a week. Within the week, I receive a call from a woman representing Haynes who informs me the recliner is perfectly fine for normal use and was never intended to be slept in. There was nothing they were prepared to do. Now I’m to believe a reasonable person would never fall to sleep while reclined in a “recliner”! I am also dumbfounded that I have been sleeping in a recliner for years (purchased at Haynes no less) without incident. As I said, I own a number of pieces of furniture purchased from Haynes, a pretty expensive bed room suit and two leather recliners. I will never buy anything else from Haynes Furniture, in the future, and would advise you to be very careful in dealing with Haynes if customer service is important to you.

Griffin’s Home Appliance Service, Jasper, GA. This company came to repair our built-in icemaker which wasn’t making ice. They charged us $209 and it was still not working.

user-6043 — Sun, 19 Feb 2012 21:24:37 +0000

This company charged $209 to “repair” our built-in icemaker, and Mr. Griffin spent about an hour looking at it and writing things on a bill. He said it would start making ice in a day or two. After about a week had passed, it was still not working. When we called for him to return, he said he would have to charge another service call to take another look at it. I didn’t want to pay any additional money, only to have the same problem again. My husband make a call to the icemaker manufacturer and spoke to a technician. He had my husband open the icemaker and describe certain parts. The technician said it was a very easy thing for my husband to repair and that we should order a certain part. We ordered the part, which cost less than $40 and my husband repaired it himself in just a few minutes. (Incidentally, my husband is not at all familiar with appliance repairs.) We then phoned Griffin’s Appliance Service, told him about the simple repair we made, and requested a refund of our $209. Mr. Griffin refused to refund our money.

Airtran/Southwest cancellation of service to/from Chicago Midway- Sarasota Brandenton airport

user-5962 — Sun, 19 Feb 2012 15:16:42 +0000

In GO Magazine, the Airtran in flight publication, Gary C. Kelly, the new Airtran CEO following the takeover by Southwest, has repeatedly pledged that his top priority is great customer service. Yet, one of his very first decisions is to cancel service between Chicago Midway and Sarasota Bradenton starting August 2012. Sarasota is widely known to be a “midwest/east coast populated” Florida snowbird retirement destination with a very healthy, active cultural and social population. The area is rebounding and growing more quickly than most other areas of the State, much of this from the Chicagoland area. Further, Midway draws easily from Indiana and Michigan and many enjoy the frequent, direct flights between the two airports. Airtran is the official airline of the Baltimore Orioles which opens the eastern corridor for growth as well. In fact, AARP recently designated Sarasota one of the top 3 great, sunny retirement locations in the nation. Personally, I have flown 18 round trips in the past 4 years. If the economics do not make sense at the present fare levels,schedules or gate fees, there must be a way to adjust any or all to achieve profitability while maintaining the promised customer service.

Samsung Evergreen AT&T phone randomly turns off , resets

user-6019 — Sat, 18 Feb 2012 00:33:26 +0000

Phone sitting at idle or in use, seemingly, randomly, resets itself (turns off, reboots), and has little or no reception (other phones I use at the same location do NOT have the same problem – Motorrola Z9, Samsung Flight II). Cannot get AT&T or Samsung to fix the problem, even though all over the web this problem keeps showing up w/the same lack of admission or response. AT&T won’t replace the phone after the 4th received, in fact, I wanted my service contract reset vs. replacing the phone and AT&T wouldn’t do it-they would only sell me a new phone and reset my contract again from the start. I have tried 4 phones with the same result.

Washington Gas Customer Service

user-5982 — Wed, 15 Feb 2012 18:19:25 +0000

A regulated monopoly, whose employees behave accordingly. They’ve no incentive to be helpful, solve problems, or move with any sense of urgency. When asking for names, they provide fictitious names (i.e., Mr. White, Ms. Green, etc). When asked to speak to their supervisor, they’re not available and have no voice mail. The arrogance combined with apathy is infuriating.

HORRIBLE MACY’S CUSOMTER SERVICE!!!!

user-5981 — Wed, 15 Feb 2012 17:18:23 +0000

I made an order online. They sent package. When my package came, they forgot to send one thing I ordered. So I call, the 1st lady I talk to is very rude! Say’s they are totally out! I call back right away and talk to someone else, well guess what? She actually checks and it IS in stock! And sends it rigtht out. So I get the package yesterday, what they didn’t send me in the first place. I open it, it’s the wronge item!!!!!!!!!!!!!!!!!!! I don’t get it! How hard can it be to send me a toner?! They sent me makeup. I call AGAIN! She says a toner was sent. I tell her I am looking at the item and it’s NOT toner! I am not stupid! So AGAIN they have to send the toner! Which I am totally out of, just waiting! We will see what they send me now! I have to send back that dang makeup too! I will NEVER order from them again! And urge you not too!!!

USA Auto Sales in LawrenceVille GA. Sale cars that they know are NO- GOOD!

user-5966 — Tue, 14 Feb 2012 21:28:25 +0000

In the two week time that I had the chevrolet uplander,I have had several problems one with rear sliding door on the passengerside that they knew about before it was sold to me (repair person inadvertenly made me aware that the door problem had been ongoing) the radio did not work properly (would not pick up stations) I was told that I did not have it on the right setting,after several trips I still did not have a functioning radio the engine had a problem that had to have some type of module replaced,the transmission jurged at time when first taking off, the battery had to be replaced,the head lights would blink often,

I complained about the van to first the use car sales manager,then the assitant sale manager and then finally to the vice president to no satisfaction,I told them that I thought the van was a lemon and they seemed not to care.

Colection Agenceis

user-5961 — Tue, 14 Feb 2012 16:55:08 +0000

The collection agenceis don’t these depts but they buy the paper than they go and harsp the people who owns these so called bills. And the reason I say this is because they go on line a lot of these people are not even on line but they will pull a picture on line and tell you that you are that person a lot of the bills your being charged for you know nothing about. Our Students in college are Attact right atfer they leave school not given the chance to even get ajob yet and not one agenicey them but you have 15 of them commig after you it ruins your credit reporting. This needs to stop you are being put in more dept. You are paying much more than you have barowed from the in some cases 3 to 30 times moer than the bill it self you need to check this out I did and when I found out the truth about that I got MAD. NOW I’M ASKING EVERYONE TO GET MAD . Its not right why sould we let these people over charge us when all we do is stop the banks from selling the paper when the bank could collect the payment from the people that lose there job they can be charged 5 to 10 dollars a mo.until they get on ther feet an I Know That This Will Work. I had a boss who did a lot of bank mangmemt & land Mg. and I Know it can be done .It works. NOW LETS GET RID OF THE COLLECTION AGENCEIS!!!!!!

Ripped-Off By Tiger Direct

user-5955 — Tue, 14 Feb 2012 03:19:43 +0000

I purchased an Acer AX3960 desktop on June 16, 2011. The total cost was $410.76. Upon receiving the computer, I turned it on. The computer went to a black screen which read, “No bootable drive”. I called Tiger Direct and the Rep I spoke with stated, “We don’t do repairs, you need to call Acer”. He made this statement in a very rude and uncaring manner. I sent the computer to Acer (I had to pay shipping charges) and received it weeks later. I turned the computer on and it worked. However, this was only for six weeks. The computer went back to the same black screen, with the same message. No one at Tiger Direct seems to care that they ripped me off. I should have purchased the computer from Wal-mart. Don’t make a mistake and purchase a computer from Tiger Direct.

Mint.com issues with GEMB/GECRB cards

user-5942 — Mon, 13 Feb 2012 03:19:24 +0000

Mint.com has issues connecting to certain card issuers.

http://satisfaction.mint.com/mint/topics/issues_with_gemb_merchant_credit_cards

It has come to our attention that our data provider’s aggregation efforts for all merchant credit card accounts powered by GE Money Bank (now Ghave been temporarily disabled. Our data provider is working directly with GEMB to find a resolution to this issue.

This impacts the following merchant credit cards:

GE Elfun MasterCard / 1-866-419-4096
Amazon.com Store Card / 1-866-634-8379
bebe.com Credit Card / 1-877-577-2323
Banana Republic Credit Card / 1-800-234-7455
Brooks Brothers – Credit Card / 1-800-248-3058
Gap.com Credit Card / 1-800-887-1198
GE Money Platinum Mastercard / 1-866-419-4096
Oldnavy.com Credit Card / 1-877-222-6868
Lord & Taylor / 1-866-465-8292
Lowe’s Credit Card / 1-800-444-1408
Men’s Wearhouse Credit Card / 1-800-400-3761
Mervyns Card / 1-800-480-5014
SAMS CLUB Discover / 1-800-964-1917
SAMS Club Online Credit Center / 1-800-964-1917
Wal-Mart – Credit Card / 1-877-294-7880
GE Money – Loans / 1-866-419-4096
JCPenney Credit Card / 1-800-542-0800
SAMS CLUB Discover Business Credit Account / 1-800-964-1917
Dillards – Credit Card /1-800-643-8278
Chevron Credit Card / 1-800-243-8766
Chevron and Texaco Credit Cards / 1-800-243-8766

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Please sign petition if you’ve had issues connecting certain cards to Mint.com; let’s put this out there for the card issuers and for Mint.com and hope they work together more closely; neither side seems to care enough right now.

It’s been over 1 year since the above Mint.com response was posted and still no progress.