Here are just a few but not all of the Case Numbers:
321 133 711
318 515 007
313 302 803
318 545 007
I have written to “ Customer Care” before on several occasions but my emails have been totally ignored as if Apple is just waiting for the service contract to expire .
Not many of Apple Senior Technical Support seem to “know their stuff” .
Further some of the instructions I have received from Technical support have caused the problems to worsen and or multiply in my MacPro computer. The computer cost me about $4,000 and the on-site Service Contract cost me about an additional $400. The computer is totally unstable. The Mail program has proven many times to be useless and un-usable.
I will be 80 years old coming up and I am on 14 medications for pain, kidney and the heart yet The Apple Technical support asked me to drag that heavy MacPro up and down two flights of stairs in my home then carry it from my car to your store and back whereas I am paying for ON-SITE SERVICE. That seems most unfair if not indeed abuse of a customer. I am waiting for a knee replacement and shoulder surgery and I have problems negotiating any stairs or long walks.
I must find an alternative solution to these problems.I have been using Mazc Computers for 28 years. I am totally familiar with purging, replacing hard disks, power supplies, memory replacement, battery replacements, formatting hard disks, reformatting, trashing caches and the usual “fix” procedures. I do not mean to be offensive but I know more than most of the so called “experts” in Apple Technical Support. I have in fact taught them a few computer tricks.
Here is a list of the long term ongoing problems which Apple has not been able to resolve even with a new re format.
1 The color of photos, videos etc are all WASHED OUT and impossible to see enjoying viewing. Your Senior Technical Support Advisors can not fix that.
2 My scheduled close down times will not work because the screen error explains that the mail program refused to close thus leaving my computer open during the heavy duty thunder and lightening storms we experience in this area. Your Senior Technical Support Advisors can not fix that.
3 The Mail program is painfully slow even to send simple text emails with no attachments. Sometimes the colored wheel just keeps on moving forever. Your Senior Technical Support Advisors can not fix that.
4 The “highlight color” of Folder labels are gold which makes THE LABELS white font indecipherable. Your Senior Technical Support Advisors can not fix that. and can not show me how to change that color or the color of the font.
5 Frequently the mouse curser disappears altogether. After a lot of wiggling and waiting it always returns but Your Senior Technical Support Advisors can not fix that.
6 Now I have to sign in TWICE when I open my computer. I have never had to sign in with my password more than once only. Your Senior Technical Support Advisors can not fix that.
7 I was always able to double click the top bar above the URL address which cause the window to disappear but not close. Now I have lost that feature. Your Senior Technical Support Advisors can not fix that.
8 Because of having lost so much of my data from the forever faulty email program I try to save the data to the desk top folders. I can not do that because the mail program will allow me to drag ONLY ONE email at a time. I use my computer only for enjoyment and even I do NOT have enough time on my hands to do that. Your service Technical Support do not know how to solve that.
I am not an unreasonable person but there is a limit to how much anyone can cope with considering these issues with this lemon computer crossed that limit long ago.
All I want is to be able to use my waking hours to doing productive projects on my computer and not spend most of my time trying to keep the friggin lemon alive and well with very little help from Apple Computer.
Is my wish too unreasonable? Do I have a lemon MacPro? If not then why do I have so many unresolved issue which your own Technical support senior advisors can not fix? I have been known to get hundreds of people to switch from PC to Mac and now do I have to send a copy of this letter to the hundreds of contacts to seek their advice? Why can I not have use of my Mac to do the many things I do to help others WITHOUT PAY. I never charge for Paralegal work because it cost me nothing but time to learn legal work. I never charge for the many community projects I take on.
The shoddy service I receive from Apple is NOT what I expect from Apple with whom I have been a faithful and promoting-type customer for 28 years.
I just want Apple Computer to get these issues resolved once and for all in a peaceful and amicable but timely manner by someone who is knowledgeable and willing.
Steve Jobs would turn over in his grave if he were to overhear some of my “discussions” with your Technical Support staff.
MacPro Serial Number H094521M4PD
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