When I first decided to get Directv I went with them because they offered NewEnglandSportsNetwork so I could watch my beloved Red Sox. I was happy with them for two months but when play off season came, and I decided to buy a new entertainment center. I disconnected the cable and reconnected it again and the cable didn’t come back on. When I contacted Directv, they suggested I had connected the cable in correctly. They gave me step by step directions on how to connect the cable. After a very frustrating conversation they told me something must be wrong with the box, and they would have someone come take a look at it on Sunday between 8-12 I was calling them on Friday afternoon. The problem with that was that the playoffs were that weekend, and their final game was Sunday at 8am. I begged, and pleaded for them to send someone to my house before Sunday insuring it would be a quick fix. The customer service girl was not only rude but did everything in her power not to laugh at my frustration. I could hear her holding back laughter. After they came and replaced my cable box, the season now over and me moving in a couple of days, I was frustrated. When it came time to move I called Directv and informed them and they told me it would cost me $50 for a moving fee, and because I was house sitting for 3 months it would then cost me 249.99 to move again. I was left with suspending my account for 3 months (en-longing my contract for an extra 3 months )or pay the $50 dollars for them to set up cable and then pay the 250 dollars in 3 months when I move again. I decided to suspend my account, therefor I only had to pay 50 dollars when I moved into the apartment I am in now. At this time it is now February and baseball season is starting up again, so I keep just the basic channels along with the sports package with NESN. What Directv failed to mention were “black out” rights! Every time I went to watch a game I would watch the pre-game report and as soon as the game was about to start blackness would take over the screen. I couldn’t find the game anywhere. When I called Directv to inquire about my game they THEN informed me about black out rights. The only reason why I even went with directv was to watch the red sox.
The newest problems are: I set up auto pay with my new debit card, and for the last three months despite plenty of money being in the account was declined. I never received an email notification, the only time I get notifications is when the slap a late fee on there. I called last month and spoke to a representative who told me that they weren’t sure why the payment wasn’t excepted and it was an issue I had to take up with my bank, I hung up dissatisfied and called back a few days later and spoke to (in my opinion) the only nice customer service rep that directv has hired and she apologized credited me 5 dollars for 3 months and told me that my information was there and she wasn’t sure why the payment didn’t go through the first three times. Recently yesterday and two today I’ve received 10, 10 missed calls from them, not once leaving a message! They are now harassing me because supposedly my payment wasn’t received again. And they have charged me another late fee. When I ask to speak to a manager, they are either not available, or they will call me back. I’ve never received a phone call back from a manager after I’ve asked to speak to one.
And lastly they are having a disagreement with FOX and will not play anything there for the college football games have been unwatchable. I am paying for the basic cable channels and they are breaking their contract to me. ALL I WANT is to be OUT of my contract!
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