Dillard’s and Dillards.com had a One Day Only Sale on New Year’s Day 2012. The .com computers were unable to handle the traffic and Dillard’s was also understaffed in Customer Service/Ordering Dept. and the on line Customer Service/Ordering Dept. . As a result, items and entire orders were cancelled over a period of days without option for purchasing alternative items at the posted sale prices. Since buyers didn’t know until days later that an item or order was cancelled due to Dillard’s being unable to handle the business, they could not even attempt to make alternative purchases since it was One Day Only. The phone lines to Customer Service/Ordering were understaffed as well confirmed by a Customer Service representative. On line Customer Service could only send out a blanket response to phone Customer Service; however, being understaffed and unprepared lines were constantly busy. As a result, entire orders were unfilled/cancelled, items and multiple items were cancelled, no alternative were offered/available, and full shipping costs were charged for even one single order item if it was found available. That’s even if the item value was less than the shipping costs. Yes, they would have known what was going to happen and prepared for it in all areas. Yes, alternative options should have been made available to Dillard’s customers.
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