On Thanksgiving our modem/router went out that Comcast provides for internet service. A technician came out and replaced it with equipment that was outdated and also did not work. Again a technician came out could not understand why we were given an outdated piece of equipment and replaced it. Then two weeks ago the equipment again stopped working and customer service was called. But instead of getting help with the issue we were told that equipment was now our responsibility and that technical support now costs $50. No notice was ever sent to us detailing new consumer fiscal responsibilities for services we pay for Comcast to provide.
Then to make matters worse, when asked to speak to a supervisor was put back to the welcome menu options three times after being yelled at by the Customer Service Representative that is supposed to provide courteous and respectful service.
Very very dissappointed in this company that thinks consumers have no other option. Lost a customer and will not come back.
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