Comcast billing extra $30 to diagnose and fix bad picture and loss of service.

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By: Robert Brennan

On: October 27th, 2011

Keywords: bad customer service, cable problems, Comcast, extra charges

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Comcast cable was screwed up. Picture breaking up, completely lost On Demand. They tried repeatedly to reset it and diagnose from the office. THEY said they would send someone – no mention of charges. He checked wires, connections, finally replaced the cable box. Still breaks up. AND I GET CHARGED $30 FOR THIS SERVICE????? Have tried email, calling, and chat. Everything has multiple menus and holds to get any service and they have said that they sent a guy, therefore they charge me.

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19 signatures

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Robert Brennan

I have created this petition. Please support it by adding your signature.

ComcastMark

I apologize for the trouble. I work for Comcast and I would like to assist you on this. Please feel free to reach out to me.

Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com

Iphone 5

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kaykaymk

The comcast service is terrible. They came to install some cable boxes and ruined my internet connection in the process. Then, they did not show up for a scheduled appointment to fix my internet. I haven't had the internet for about a week now. I had to purchase an air card from my cell phone provider just to get internet, which I need for work as I work from home. The customer service representatives were rude and not helpful.

Michael Watson

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Private Signer

forums built above the exact same subject areas? Thanks!

Jesiica

Hi Jenna I am sorry to learn that your mom is no longer a Comcast cmtosuer. I'd like to look into the service problems that she had and ensure that they are addressed. If it is not so much of a trouble, will you please have your mom contact me (include account info and link to this page) so that I can assist? About the guide that you read, I've seen a few of these online and descriptions are not accurate compared to what we have. Thanks for providing the opportunity to help.Mark CasemComcast Corp.National Customer Operations

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