* Autoload never works on 1st of the month, causing me to pay individual charges before the pass is loaded.
* I don’t carry much cash on the card because I have monthly payments so it frequently causes balance issues with my card.
* reps promise to escalate but I almost never get a call back and have to call and inquire myself.
* conductors on teh caltrain system are unsympathetic to the issue and frequently require purchasing of additional tickets.
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