CheapOAir is easily one of the worst airfare “bucket shops” I have ever dealt with. Although I suppose I should not have been surprised when buying from such a seller, I am furious that they have not allocated the proper resources to to the customers that will inevitably have problems with their products.
To be more specific: being put on hold for hours is common, and just as common is waiting for hours but then being dropped off the line (ostensibly by some “error” or else sheer incompetence) and then having to call back again at the back of the call-line. Their customer service is grossly understaffed and is their phone system appears to be faulty as a rule. They also seem to know they have a bad system as they are constantly asking for a “callback number” in case the call is dropped, which it inevitably is.
Furthermore, their policies regarding refunds and flight changes are absurd, although again I should not be surprised as this firm is called “CheapOAir” and they do indeed sell extremely cheap tickets–apparently at the cost of all administrative overhead and with the added burden of ridiculously anti-customer sales policies. In conclusion, I cannot help but conclude that CheapOAir actually wants you to have to change your flight because they seem to make so much more money off of you that way, in terms of penalties and fare differences, and of course since they don’t pay for any sort of decent customer service there is no extra administrative cost either.
All in all, this is a terrible firm that is either going out of business as I write or else fosters the appearance of such straights in order to save money. Do not do business with them.
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