On May 9, 2012, my wife drove an 80-mile round trip to Big Lots State College, PA to purchase a tent for $126.14. She wrote a check on our Federal Credit Union account, with a $5,000 balance. She showed her PA driver license and a military dependents identification card. The check, unbelievably, was declined by an apparently incompetent company called CERTEGY, who said they had “insufficient information” to approve the check. Our FICO scores are around 780, the FCU account is more than 40 years active, we have never bounced a check or ran late with any payment. I spent 26 years in the military serving my country, including two combat tours (Cuba and Vietnam), and retired in 1989. We are honest, responsible citizens. The decision today in Big Lots was unwarranted, embarrassing and frankly, disgraceful. My wife was humiliated at Big Lots today. Management claimed to have no discretion whatever. Why?
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