Help the tens of thousands of customers who were robbed on December 3, 2010 by PUMA. During their “Friends and Families” weekend sale, from December 3, 2010 through December 6, 2010, there were four coupon codes that went out online for 40% off each item in your order. Their system allowed the coupons to be stackable for a 40% x 40% x 40% x 40% discount on each item of your entire order. I personally didn’t use four stackable coupons… but my order was canceled.
On December 5, 2010 they canceled over 10,000 orders. These orders were confirmed and paid for. PUMA made the mistake and they need to be held accountable. Nothing, at any point in the shopping experience, was dependent of the customer other than entering the coupon codes.
They are now giving an “exclusive offer for those who ordered” that is the exact same deal as before (with free standard shipping).
We need your help to have our voices heard. Please do whatever you can do, whether that is signing the petition, suggesting our page to all your friends, or writing into different news providers. We appreciate it greatly and we thank you.
****IMPORTANT ARTICLE THAT BACKS US UP******
This company had a pricing mistake and had to honor it because it was their fault.
http://blogs.zappos.com/blogs/inside-zappos/2010/05/21/6pm-com-pricing-mistake
SOURCES:
Original coupon:
http://dealspl.us/puma-coupons/p_coupon-mistake-40-40-40-off-your-entire-purchase
See the following Facebook page:
http://www.facebook.com/pages/PUMA-refuses-over-10000-customers-on-12310-Hold-them-accountable/154164184630374
EDIT:
I sent an e-mail saying I was charged the wrong amount on my credit card… and here was their response… Puma only send e-mails containing PRE SCRIPTED RESPONSES. What happened to personalized customer service????? This is truly unbelievable for the 21st century.
“Thank you for contacting PUMA.We regret to inform you that your recent PUMA online order could not be processed. The order did not download and because PUMA only charges when an order ships, you will not incur any charges for this purchase. The authorization placed on your account will automatically drop off within 3-5 business days.We apologize for any inconvenience and appreciate your understanding of this matter. If we can be of any assistance to you, please feel free to contact us directly at 1-888-565-PUMA 24 hours a day. Sincerely,Kyle”
Sure, I’ll call and be on hold for an hour attempting to get through to a representative, to ask for a supervisor to be hung up on.
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131 signatures
I will never give another penny to Puma...worst customer service I have ever dealt with. I'm sure their executives wont bat an eye this holiday season when they are driving around in their fancy cars that we all paid for. Merry Christmas you selfish jerks!
And yea, I figured the order might get canceled, but you are basically holding our money hostage. BBB is gonna hear about this.
NEVER buy PUMA from puma.com again. Run by a bunch of useless tools that deserve to be unemployed this Christmas.
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