Call to Action: Spread the news of PUMA’s +10,000 order cancelations

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signatures
Call to Action: Spread the news of PUMA’s +10,000 order cancelations

Help the tens of thousands of customers who were robbed on December 3, 2010 by PUMA. During their “Friends and Families” weekend sale, from December 3, 2010 through December 6, 2010, there were four coupon codes that went out online for 40% off each item in your order. Their system allowed the coupons to be stackable for a 40% x 40% x 40% x 40% discount on each item of your entire order. I personally didn’t use four stackable coupons… but my order was canceled.

On December 5, 2010 they canceled over 10,000 orders. These orders were confirmed and paid for. PUMA made the mistake and they need to be held accountable. Nothing, at any point in the shopping experience, was dependent of the customer other than entering the coupon codes.

They are now giving an “exclusive offer for those who ordered” that is the exact same deal as before (with free standard shipping).

We need your help to have our voices heard. Please do whatever you can do, whether that is signing the petition, suggesting our page to all your friends, or writing into different news providers. We appreciate it greatly and we thank you.

****IMPORTANT ARTICLE THAT BACKS US UP******
This company had a pricing mistake and had to honor it because it was their fault.

http://blogs.zappos.com/blogs/inside-zappos/2010/05/21/6pm-com-pricing-mistake

SOURCES:

Original coupon:

http://dealspl.us/puma-coupons/p_coupon-mistake-40-40-40-off-your-entire-purchase

See the following Facebook page:

http://www.facebook.com/pages/PUMA-refuses-over-10000-customers-on-12310-Hold-them-accountable/154164184630374

EDIT:
I sent an e-mail saying I was charged the wrong amount on my credit card… and here was their response… Puma only send e-mails containing PRE SCRIPTED RESPONSES. What happened to personalized customer service????? This is truly unbelievable for the 21st century.

“Thank you for contacting PUMA.We regret to inform you that your recent PUMA online order could not be processed. The order did not download and because PUMA only charges when an order ships, you will not incur any charges for this purchase. The authorization placed on your account will automatically drop off within 3-5 business days.We apologize for any inconvenience and appreciate your understanding of this matter. If we can be of any assistance to you, please feel free to contact us directly at 1-888-565-PUMA 24 hours a day. Sincerely,Kyle”

Sure, I’ll call and be on hold for an hour attempting to get through to a representative, to ask for a supervisor to be hung up on.

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131 signatures

Stephen S.
I have created this petition. Please support it by adding your signature.
Groubal Founder
Groubal supports your complaint about PUMA! We STRONGLY suggest you email the link (to your groubal petition) to everyone you are connected with and ask that they sign it and support you.
Sid Flores
No comment
marty
I believe they should be a good company like 6pm.com was back in May of this year and take the hit like a good company should.
Private Signer
Horrible Customer service, Orders still show pending and I still have pending charges days after they state they 'canceled' the orders, generic emails back when I asked for specifics about my account. PUMA is a horrible company to do business with.
Bob Dylan
Puma Sucks
Wayne P.
"bad apples"? Suck it Puma. Give me my stuff.
Tommy Doyle
Weak sauce, I shelled out 120 for a few items. now cant get em..
londi1tagaholy
They still have my money for 6 days now that i cant even use. They cancelled the orders but my money is still in pending. Wow Puma. You guys have the technical issues in the first place.
Private Signer
No comment
Private Signer
DOWN WITH PUMA
kent kalen
No comment
DaveC
You stole my Christmas present money (I was ordering presents) now I don't have those funds to buy stuff from a company that actually sends the goods.
dm
Puma CS sucks. Generic mass email = an apology. Horrible, horrible, horrible and screwed up my Christmas budget. Thanks Puma!
Phil
Puma sucks
Private Signer
HORRIBLE! i will NEVER order from puma again and I will be sure to tell all my friends and family.
LD
CS is inferior and i want my money back
Private Signer
No comment
yaneli
No comment
Shel
Worst customer service.
@Craigster38
via Twitter
I #signed "Call to Action: Spread the news of PUMAs +10,000 order cancelations" petition: http://groubal.com/p/1eq RT to sign
Private Signer
I don't mind order being cancel and all. But they should have promptly returning the money back to their customer. Also, why they point fingers at the customer and call us "bad apples"? I wonder if anyone have asked the customer service person for their CEO's contact info and sent a letter to their CEO directly about how they are treating us?
Bald Wallaby
Puma please make amends so my husband will stop complaining about this :)
Kelley P
No comment
James K
Terrible customer serivce. As a long time Puma fan, it's sad that I probably will never purchase anything from them again.
Greg R
No comment
Private Signer
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No comment
Ruby
No comment
Allan Wong
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Private Signer
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No comment
Private
Puma extended an offer, and I accepted the offer. Upon my acceptance they lose the power of revocation, yet in this situation they went ahead and cancelled my order. I feel like there was a breach of contract on Puma's part.
trainer
well the blog where I found the 40*40*40*40 discount code already mentioned that this order might be cancelled. it was too obvious that they dont sell items with 87 % discount.
Alex
Sorry PUMA rules- best company on earht- this was a mistake stop being leaches and think your going to get something for free- you can reorder your stuff at the actual cost. Sorry this dumb petition can't bully a powerhouse to give into this nonsense.
Dishman
I agree with Alex- me and my buddy Juice live by this company...PUMA rules and it was an honest mistake. Reorder your stuff and quit your crying.
Bounty hunter
I work for this company- I won't give my real name- but let's face some hard facts- this was an honest mistake and what I see here is a ton of leaches trying to take advantage. How do you live with yourselves? There are members of NWO that work for this company and unless you want to meet a folding table I would ease back on this nonsense.
Sonya K.
Last 2 comments obviously came from Puma employees or people who find this to be a joke, I mean come on.

I will never give another penny to Puma...worst customer service I have ever dealt with. I'm sure their executives wont bat an eye this holiday season when they are driving around in their fancy cars that we all paid for. Merry Christmas you selfish jerks!
Adam
87% isn't that much of a discount on shoes, I mean lets be honest, these things were probably made in sweat shops in Malaysia for a few cents. Puma should've sucked it up and ate the mistake
Andy A
OK seriously, I love PUMA shoes, I now hate them as a company! Seriously, 7 days and I still don't have my money back? They canceled my order in less than 48 hours, so why are the charges still on my credit card!? I bought all of my shoes through another company that not only charged me no tax, no shipping and refunded me the difference in 24 hours. PUMA.com you SUCK! Give us our money back!

And yea, I figured the order might get canceled, but you are basically holding our money hostage. BBB is gonna hear about this.
Private Signer
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david L
Thanks Puma for the E-mail today about the ordered i put in almost 2 weeks ago
Private Signer
No comment
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Private Signer
Puma should be held accountable
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No comment
Private Signer
Over a week and a half and they still haven't released the funds on my credit card used during their Friends & Family fiasco. I've tried emails, phone calls, all to no avail.

NEVER buy PUMA from puma.com again. Run by a bunch of useless tools that deserve to be unemployed this Christmas.
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