Cabelas Unable to Refund Citing Computer Problems

Purchased a coat online and had to return it. Cabela’s received the return on November 24th, yet still has not refunded my money. Several phone calls have been made to customer service without success. The response is that due to computer problems, it has been taking 4-6 weeks to receive refunds. We’re already at that point! Last call told me that a refund was processed on December 5th (today is the 28th!) but hasn’t been released from the computer. There are no supervisors to speak with, if you ask you are dumped back into the queue and have to tell the story to the next representative. They sure didn’t wait to take my money from the account, why so hard to get a refund? If I would have gone to the store, they would have refunded it right away, but because it is online, am getting run-around. Will never shop at Cabela’s again and would never recommend them to anyone!

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Travis LeMaster

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Douglas Ely

Cabelas took money from my account more than thirty days after my transaction was completed without ever notifying me of the mistake or their intent to do so.They said it was not their responsibility to notify me of the mistake since I owed them the money. I guess they can take from my account anytime they want. I returned all of the merchandise lets see how ling it takes them to give the refund back.NEVER AGAIN!!!!!!!!!!!

Roberta Mullenix

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Bill Mann

They have really done some of my friends dirty on both purchases and returns. Would not recommend their services to anyone except for, have to situations.....

Anthony Doyle

Terrible service they took my money as fast as you can and then when I returned the product they gave me the excuse I found out they have been giving for a long time that their computers can't process refunds, which is absolute bullshit.

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