My dad (from Europe) is coming to visit me (to San Francisco) and he bought a vacation package in Mexico on bookit.com . Plans changed and his flight tickets are NOT REFUNDABLE, NON TRANSFERABLE and he has to use them in a year. NOBODY care that he is from Europe and he is not going to fly over the ocean to use his $788 credit for flight with Alaska Airlines (I talked to their customer representitive and had a really great experience. Sadly, they are limited what they can do..).
Come on, bookit.com, be more human and not so uptight about your rules! Flight over the Atlantic ocean costs more than the credit!! And we are not talking about $100 that would be easy to part with but $788.
I am speechless and now I understand how bookit.com can afford such a nice office with expensive furniture – taking money from people who bought from bookit.com with their open kind heart expecting to be helped when needed and appreciated as customers and got ripped off because bookit.com are nothing else but a big nicely wrapped scam agency.
With all my respect, I feel embarassed for people who work for bookit.com and I really believe that rules are fine, but exception and willingness to help your customer is more important than sticking with something what will bring you money but will ruin your brand’s name.. Way to go bookit.com!!! If you treat more people like this, you will be out of business soon.
Oh, and I forgot to mention, they tell how much they appreciate their customers on their website and in reality I had to call 3 times, wait more than 30 minutes each time, leave my phone number for a call back and tell how unsatisfied I was with bookit.com on Twitter to get their attention and my call back, which was useless anyways.
Stay away and tell your friends to stay away from bookit.com. By using their service you put yourself in a position where you won’t get support, help and most likely something will go wrong on your trip at some point (this is what I understood from reviews I found online.)
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The following response has been submitted by the company. It's source has been verified by Groubal.
We sincerely apologize for the inconvenience this has caused you and your father. Unfortunately, our company and every other third party travel partner are bound by the airlines terms and conditions. I have posted our flight terms and conditions below, but for more specific rules and regulations regarding your ticket you would need to contact the airline carrier directly.
Your satisfaction is extremely important to us and we ask that you please fill out the following form, http://bookit.com/customer_support.php . Once we have your information we will then assign a Resolutions Representative to you to assist you with your concerns.
“Convenient e-tickets will be issued for this flight. Cancellation/Change Details: As part of our service to you, BookIt.com® will act as your advocate with our partner airlines when you have to change your travel plans. We will attempt to find the most cost-effective solution available to assist you in rescheduling your trip. Prior to booking, please note carefully some common issues that might arise and the impact they could have on your vacation plans. Make sure that you carefully enter the name of each passenger, as airlines consider name changes or corrections a cancellation and may include a full cancellation penalty.
Flight details, including departure gates, arrival and departure times, carrier, aircraft manufacture and type, and meal plans may be changed at any time by the airline. BookIt.com® recommends verification of flight times, usually 12 hours or so prior to your departure time. Although most airline tickets are non-cancelable and non-refundable, some airlines may issue Flight Credit for passengers who must cancel. Changes or cancellations are subject to fees ranging from $100.00 and up, per passenger. Please check with the Airline directly for the exact fee assed. Please note, many international destinations will charge and entry and or departure tax payable at the airport.
Usually, flight credits must be used with one year of your purchase date, assigned to the same named passenger, and used on the same airline. If paper tickets are required, a processing/shipping fee of up to $25 will be required. All terms and conditions are subject to change based on airline rules and regulations.”
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