Barnes & Noble: Poor Customer Service, Misleading Shipping Information

27
signatures

I ordered an electronic gift card on the BarnesandNoble.com website, because I was in a rush for a birthday gift and the site said that it would “ship immediately.” I waited patiently but it didn’t ship. It’s now been 24 hours, I’ve sent two emails to their Customer Service department, and only received automated responses back. I finally called their Customer Service number and after being put on hold, I finally got through to a representative. She wouldn’t give me her name, but she was so rude, it infuriated me. She spoke to me as if I was a child, talking down to me without saying anything other than, “Your order has not yet been processed.” “Why not?” I asked. “Because your order has not yet been processed.” “What? Why? I don’t understand.” “Ma’am, I already told you that your order has not been processed.” “Why? Does this happen a lot? That doesn’t explain anything to me. Why does your site say that your electronic gift cards ship ‘immediately’ if they don’t?” She continued to tell me the exact same thing, talking in circles about the order not being processed. No, I couldn’t cancel the order – not until it’s been processed. I finally lost my cool (I’ll admit it, I used a curse word) and she hung up on me! She actually hung up on me. I’ve never been so infuriated with a company in my life.

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27 signatures

Carly
I have created this petition. Please support it by adding your signature.
Groubal Founder
Groubal supports your complaint about Barnes & Noble! We STRONGLY suggest you email the link (to your groubal petition) to everyone you are connected with and ask that they sign it and support you.
Curt
I hope your call was one of the "monitored calls for quality control"- as if they would care.
Sarah
They do not have a Customer Service. Just trained robots that repeat and/or copy and paste responses. A group of people who get paid to do absolutely nothing.
Christian
I ordered headphones from B&N; they did not work; I had to obtain a return authorization #, which B&N kept no record of. Then B&N claimed it did not receive the item back. It did not offer to trace the package. It did not care that I said I am no longer a B&N customer. I was a faithful customer worth hundreds per year. No longer. Remarkably bad insulting service.
Dorothy
You’re the one with the brains here. I’m wtahcing for your posts.
Adele
Super inofmraitve writing; keep it up.
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Penny Lane Crull
WORST online order customer service i have EVER received. Appalled.
Private Signer
I will never buy another book from BN
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I have my own bitter story to tell but will hold my peace for now.
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I wish I would have seen this prior to my purchase. If filed a complaint with the AG office.
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