AT&T has poor customer service. I recently moved into a new place and attempted to cancel an AT&T’s Uverse account I had at my previous residence. First, I hate all of the automated menus and find it a pain to speak my request to a computer. Most of the time I get a ” I think you said…” response that isn’t close to what I was saying. Second, they agreed to cancel my Uverse and sent me 2 confirmation e-mails and one piece of mail through the postal service stating that my account would be terminated. I moved out but AT&T never shut off the signal to our old place. AT&T just sent me a bill for 3 months of unpaid service because they forgot to turn it off. I called and argued the charges and they gave me a case # and told me they would review the situation with management and call me back in a few days. Its been more then a month with no call. Now I am getting phone calls from bill collectors. How does this seem ligament to anyone who works there?
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