“I am one of many people who got excited about the new Motorola Atrix 4G phone when AT&T advertised that they will be carrying it. The Atrix 4G is a powerful phone and has a lot of great features. Unfortunately, since owning this phone I have been experiencing very slow data speeds and have been losing the Internet connection especially in times when I really needed to find directions or look up information. I have contacted AT&T and was told that everything is fine and that the network in my area is working the way it is supposed to but it isn’t the case.
This is what I ask AT&T:
Why would the Motorola Atrix 4G, advertised as the most powerful phone in the market, register poorer data speeds than other less powerful phones?
This is the main REASON I started this petition: Can AT&T explain to us why our upload speeds can’t go over the 300kpbs mark while other phones such as the iPhone 4 have upload speeds 4 to 10 times faster than the Atrix 4G? Don’t we PAY the SAME AMOUNT OF MONEY for your data plans? STOP CAPPING UPLOAD SPEEDS !!!
I am using Groubal to try to get AT&T and Motorola’s attention about this matter because I couldn’t find any other way to do so….We all know that AT&T is in the process of deploying their “4G” network (Please do not use that EXCUSE to explain the HSUPA CAPPING) but our Atrix 4G phone doesn’t even have 3G upload speeds !
There are so many unhappy paying customers out there and we want to be heard and our phones to work as they are meant to. If this is not resolved before the 30 day return period, unhappy customers like myself will be returning their phones !
I just got off the phone with AT&T’s president office and I gave my info as well as the address of the petition. I was told it will be escalated to their managers and that they weren’t aware of the issue. If you guys want to call, here is the number (There is no waiting): 1-866-220-8446 . The more calls they get, the faster they will respond !! CALL PLEASE !
The list for the the Office of President of AT&T phone numbers per region:
Toll Free: 866-220-8446 (Eastern region)
Toll Free: 877-734-0766 (Southern region)
Toll Free: 800-498-1912 (Western region)
Response from AT&T to a Better Business Bureau complaint:
“AT&T Mobility (AT&T) received the above-referenced customer complaint and appreciates the opportunity to respond. Specifically, Keith Geissler complains that the recently released Motorola Atrix does not offer speeds anywhere near what advertised speeds claim. He is requesting activation of 4G services and removal of the cap on the Motorola Atrix services.
Account research regarding this complaint shows that AT&T is focused on delivering a wide choice of solutions and the best possible Smartphone experience to our customers. Be assured that AT&T has not “capped” the upload speeds on the ATRIX. The ATRIX is a HSUPA-capable device, and we currently are performing the testing and preparations necessary to ensure that, when we turn this feature on, you will continue to have a world class experience.
We ask that you please keep in mind; software is only one of many factors that can affect speeds experienced. Factors such as location, time of day, network capacity and facilities, can have an impact as well. Again, in order to ensure the best possible customer experience services will become available once testing has been completed.”
Talking about transparency ! Thanks to Keith Geissler
Check out This video (Must See: Clearly shows the difference in upload speeds between the Atrix 4G and the iPhone 4). Thank you echoRelay :
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The following response has been submitted by the company. It's source has been verified by Groubal.
The PEOPLE'S VOICE MUST BE HEARD!
Published on The Huffington Post
If AT&T's plan to begin capping broadband usage worries you, you're not alone.
Democratic Representative Edward Markey expressed his concerns over the proposed policy change, as reported by Hillicon Valley.
"I am concerned that charging more for increased usage would raise prices for some consumers and potentially lead to lower broadband adoption levels," he said. "This would undermine our broadband goals as outlined in the National Broadband Plan while undercutting our global competitiveness, and I will be closely monitoring this decision."
AT&T plans to cap DSL users at 150 GB per month, and U-Verse users at 250 GB per month, starting on May 2. Those who run over these caps three times in three separate months would be charged $10 for each 50 GB over the cap. According to the carrier, the caps would only affect about 2 percent of their users.
Some advocates fear that raising prices on higher rates of bandwidth usage has the potential to slow not only user adoption, but web innovation, calling such actions symptomatic of broadband's lack of real competition.
"AT&T's Internet overcharging is a poor solution to an unproven problem, and it will have a chilling effect on economic growth and innovation online," wrote S. Derek Turner of the Free Press in a press release. "AT&T claims that its caps and penalties will only affect a few users, but unless the limits grow rapidly along with usage, many more customers will soon be ensnared. When ISPs force their customers to watch the meter, experimentation, innovation and business will suffer."
Markey underscored the importance of web freedom in the development of Internet progress.