“I am one of many people who got excited about the new Motorola Atrix 4G phone when AT&T advertised that they will be carrying it. The Atrix 4G is a powerful phone and has a lot of great features. Unfortunately, since owning this phone I have been experiencing very slow data speeds and have been losing the Internet connection especially in times when I really needed to find directions or look up information. I have contacted AT&T and was told that everything is fine and that the network in my area is working the way it is supposed to but it isn’t the case.
This is what I ask AT&T:
Why would the Motorola Atrix 4G, advertised as the most powerful phone in the market, register poorer data speeds than other less powerful phones?
This is the main REASON I started this petition: Can AT&T explain to us why our upload speeds can’t go over the 300kpbs mark while other phones such as the iPhone 4 have upload speeds 4 to 10 times faster than the Atrix 4G? Don’t we PAY the SAME AMOUNT OF MONEY for your data plans? STOP CAPPING UPLOAD SPEEDS !!!
I am using Groubal to try to get AT&T and Motorola’s attention about this matter because I couldn’t find any other way to do so….We all know that AT&T is in the process of deploying their “4G” network (Please do not use that EXCUSE to explain the HSUPA CAPPING) but our Atrix 4G phone doesn’t even have 3G upload speeds !
There are so many unhappy paying customers out there and we want to be heard and our phones to work as they are meant to. If this is not resolved before the 30 day return period, unhappy customers like myself will be returning their phones !
On 03-08-2011:
I just got off the phone with AT&T’s president office and I gave my info as well as the address of the petition. I was told it will be escalated to their managers and that they weren’t aware of the issue. If you guys want to call, here is the number (There is no waiting): 1-866-220-8446 . The more calls they get, the faster they will respond !! CALL PLEASE !
Update:
The list for the the Office of President of AT&T phone numbers per region:
Toll Free: 866-220-8446 (Eastern region)
Toll Free: 877-734-0766 (Southern region)
Toll Free: 800-498-1912 (Western region)
03-11-2011:
Response from AT&T to a Better Business Bureau complaint:
“AT&T Mobility (AT&T) received the above-referenced customer complaint and appreciates the opportunity to respond. Specifically, Keith Geissler complains that the recently released Motorola Atrix does not offer speeds anywhere near what advertised speeds claim. He is requesting activation of 4G services and removal of the cap on the Motorola Atrix services.
Account research regarding this complaint shows that AT&T is focused on delivering a wide choice of solutions and the best possible Smartphone experience to our customers. Be assured that AT&T has not “capped” the upload speeds on the ATRIX. The ATRIX is a HSUPA-capable device, and we currently are performing the testing and preparations necessary to ensure that, when we turn this feature on, you will continue to have a world class experience.
We ask that you please keep in mind; software is only one of many factors that can affect speeds experienced. Factors such as location, time of day, network capacity and facilities, can have an impact as well. Again, in order to ensure the best possible customer experience services will become available once testing has been completed.”
Talking about transparency ! Thanks to Keith Geissler
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Check out This video (Must See: Clearly shows the difference in upload speeds between the Atrix 4G and the iPhone 4). Thank you echoRelay :
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Company Response
The following response has been submitted by the company. It's source has been verified by Groubal.
“
*** NOTE *** " This Is Not A Response From AT&T "
The PEOPLE'S VOICE MUST BE HEARD!
Published on The Huffington Post
If AT&T's plan to begin capping broadband usage worries you, you're not alone.
Democratic Representative Edward Markey expressed his concerns over the proposed policy change, as reported by Hillicon Valley.
"I am concerned that charging more for increased usage would raise prices for some consumers and potentially lead to lower broadband adoption levels," he said. "This would undermine our broadband goals as outlined in the National Broadband Plan while undercutting our global competitiveness, and I will be closely monitoring this decision."
AT&T plans to cap DSL users at 150 GB per month, and U-Verse users at 250 GB per month, starting on May 2. Those who run over these caps three times in three separate months would be charged $10 for each 50 GB over the cap. According to the carrier, the caps would only affect about 2 percent of their users.
Some advocates fear that raising prices on higher rates of bandwidth usage has the potential to slow not only user adoption, but web innovation, calling such actions symptomatic of broadband's lack of real competition.
"AT&T's Internet overcharging is a poor solution to an unproven problem, and it will have a chilling effect on economic growth and innovation online," wrote S. Derek Turner of the Free Press in a press release. "AT&T claims that its caps and penalties will only affect a few users, but unless the limits grow rapidly along with usage, many more customers will soon be ensnared. When ISPs force their customers to watch the meter, experimentation, innovation and business will suffer."
Markey underscored the importance of web freedom in the development of Internet progress.
The PEOPLE'S VOICE MUST BE HEARD!
Published on The Huffington Post
If AT&T's plan to begin capping broadband usage worries you, you're not alone.
Democratic Representative Edward Markey expressed his concerns over the proposed policy change, as reported by Hillicon Valley.
"I am concerned that charging more for increased usage would raise prices for some consumers and potentially lead to lower broadband adoption levels," he said. "This would undermine our broadband goals as outlined in the National Broadband Plan while undercutting our global competitiveness, and I will be closely monitoring this decision."
AT&T plans to cap DSL users at 150 GB per month, and U-Verse users at 250 GB per month, starting on May 2. Those who run over these caps three times in three separate months would be charged $10 for each 50 GB over the cap. According to the carrier, the caps would only affect about 2 percent of their users.
Some advocates fear that raising prices on higher rates of bandwidth usage has the potential to slow not only user adoption, but web innovation, calling such actions symptomatic of broadband's lack of real competition.
"AT&T's Internet overcharging is a poor solution to an unproven problem, and it will have a chilling effect on economic growth and innovation online," wrote S. Derek Turner of the Free Press in a press release. "AT&T claims that its caps and penalties will only affect a few users, but unless the limits grow rapidly along with usage, many more customers will soon be ensnared. When ISPs force their customers to watch the meter, experimentation, innovation and business will suffer."
Markey underscored the importance of web freedom in the development of Internet progress.
February 28th, 2011.
1894 signatures
Zack Nebbaki
I have created this petition. Please support it by adding your signature.
Matt Boudinot
Please be fair.
JEREMY J HASSENZAHL
come ATT gives us the same speeds you are giving Iphone users and not false advertising
Jay Biehn
Same old AT&Fail.
Private Signer
No comment
Private Signer
Please be fair and offer the same speeds too all customers regardless of phone.
Private Signer
False Advertising?
Brian
No comment
Neer Patel
Just unfair, we pay the same as iPhone users so why should we not get the same speeds?
Eric Meyer
No comment
Private Signer
No comment
Zhang Yi
We want the "4G" speed for our phones!
Rex Overbey
The cap needs removed imediately! This is something the FCC needs to investigae. People need to send email to the BBB, FCC, and FTC for marketing these devices as a next gen speed boost and capping below what working groups have legally labeled 4g.
* A spectrally efficient system (in bits/s/Hz and bits/s/Hz/site),[2]
* High network capacity: more simultaneous users per cell,[3]
* A nominal data rate of 100 Mbit/s while the client physically moves at high speeds relative to the station, and 1 Gbit/s while client and station are in relatively fixed positions as defined by the ITU-R,[1]
* A data rate of at least 100 Mbit/s between any two points in the world,[1]
* Smooth handoff across heterogeneous networks,[4]
* Seamless connectivity and global roaming across multiple networks,[5]
* High quality of service for next generation multimedia support (real time audio, high speed data, HDTV video content, mobile TV, etc)[5]
* Interoperability with existing wireless standards,[6] and
* An all IP, packet switched network.[5]
Class action suit is all these companies understand anymore.
* A spectrally efficient system (in bits/s/Hz and bits/s/Hz/site),[2]
* High network capacity: more simultaneous users per cell,[3]
* A nominal data rate of 100 Mbit/s while the client physically moves at high speeds relative to the station, and 1 Gbit/s while client and station are in relatively fixed positions as defined by the ITU-R,[1]
* A data rate of at least 100 Mbit/s between any two points in the world,[1]
* Smooth handoff across heterogeneous networks,[4]
* Seamless connectivity and global roaming across multiple networks,[5]
* High quality of service for next generation multimedia support (real time audio, high speed data, HDTV video content, mobile TV, etc)[5]
* Interoperability with existing wireless standards,[6] and
* An all IP, packet switched network.[5]
Class action suit is all these companies understand anymore.
J M
Real 4g please.
Private Signer
No comment
Private Signer
No comment
Private Signer
No comment
sayed
Totally misleading with their 4G marketing on this phone.
MyKoL
I'm here to support the Atrix Community. We have the iPhone and the Atrix, the iPhone has a consistent 1500kbps upload vs. my 300kbps upload. My download speeds also suffer and are widely. Inconsistent. All I want is what I pay for.
Holten Campbell
Give us what is advertised.
Private Signer
very sad
psufan5
Pay the same as an iPhone subscriber and get 1/10th the upload speed. Either unlock these speeds or open up the boot loader so we can do it for you.
Christopher Francis
No comment
KS
False advertisement from ATT
Dan Dialogue
I think it's unfortunate that at&t is still cowering to Apple. For some silly reason, at&t still acts as if iPhone is the bread and butter of their sales when the Atrix and Inspire could be SO much better...if only it weren't for intentionally hindering both devices.
lDaChOsEnOnEl
AT&T is going down hill, even more so now with these so called 4g phones
Daniel Mcgehee
My iPhone 4 is 5x faster uploading than my Atrix. Whats up with that?
Terrance Brown
AT&T knows how to take something great, bypass good and turn it into crap. AT&T, the dream killer.
Private Signer
No comment
Private Signer
No comment
Wade
No comment
Sergio Lopez
1.5 mbps highest ussually 500kbps -800kbps dn. 100 k up. in long island and queens NY.
Ryan
While i will say some people are throwing it WAY out of proportion (such as the "Real 4G" comments.... you do know that 4G is only working in a select few cities at this point, right? 4G isn't the issue).... something does need to be done. 3G speeds are horrible in comparison to any iPhone.
Private Signer
No comment
Private Signer
No comment
Ryan cooper
Returning this junk and switching to Verizon. Bad move att. You give us H+ to try and lie to us about high speed which in the end is just 3g. But worse because its capped slower than iphone 3g. No thanks.
Private Signer
False advertising!
Eray Sevinc
I sell my iphone 4 and get the atrix for 2 reasons android and its 4g...but my iphone gets faster speeds... wtf
Private Signer
No comment
Private Signer
Get it together AT&T or Verizon is going to pass you by!
Marco
No comment
Todd N
Crap that AT&T still cripples everything but the iphone.
Vlad P
I dont like to pay for services that I dont get.
Phung Le
Worlds most powerful phone with a 2GB cap a month is stupid.
Ron Jacobs
This isn't even fair. Remove the 4G from the name....we can't even receive 3G speeds. The iphone receives 3G upload & download and there many more of them than us, so why are we being capped on a 4G device. 4G is supposed to mean faster data speeds. And if AT&T is doing this to protect their network from experiencing a meltdown, then why allow iPhone users to benefit FULL 3G speeds??? Once again showing you favor the iphone, but don't understand the full power of Android & how much money it can generate if a wireless company gives respectable devices & service. Verizon acknowledges the power of Android to the extent that they displayed 4 LTE(4G) Android phones @ CES. And the Xoom which is 4G capable. AT&T once again is behind the curve..........where is the FAKE industry leading Android line up??? Your 1st attempt @ an industry leader is behind in terms of speed.
Stephen Knipe
A simple update to the radio, modem, and build.prop .bin files would fix this issue, but those have to come from Motorola with AT&T's blessing (aka not gonna happen)... Here's to hoping we can fix it with root...
rob
Give it up, at it's current state its no where near 4G
Casey Griffin
Please fix this problem.. I Love the hardware, stop the false advertising!
Aswini Adusumilli
No comment
jonathan bitran
No comment
Frank Byers
Please correct this AT&T, this is a premium device with false advertising of data speeds.
Sergio Ochoa
No comment
Private Signer
AT&T totally ruined the potential of this phone. My friend's t-mobile device was getting 7-8mbps while i was stuck at a sucky 1.7mbps d/l and 157kb upload. Worlds fastest 4g my ASS!
antony
ATT undependable.. false advertising...
Colin L
No comment
Private Signer
No comment
Martin
Someone also needs to put a partition out here in regards to the fact that the Atrix 4G Laptop Dock has a requirement of tethering needed in order for it to work .. the fact that the Laptop Dock IS NOT a standalone functioning laptop, that it requires the Atrix 4G in order to operate is bullshit. Tethering is a requirement for someone that is accessing the internet through there phone from a FULLY FUNCTIONING laptop .. one that has a processor, memory, video, hdd all built in .. all this, the Laptop Dock DOES NOT HAVE. So the tethering plan is NOT needed for this and should be removed as a requirement.
zach gruzd
No comment
Neil Saia
This is a make or break issue for me. I cannot keep a phone which is purposely crippled by a carrier. This device, claimed to be the most powerful device on the market, communicates at slower speeds than devices several years older.
Private Signer
No comment
Private Signer
No comment
Private Signer
Why AT&T? Do you think we are stupid?
Private Signer
No comment
Rahstyles
F U ATT!!! Rahstyles.com
RM
False advertising on the part of AT&T. Limiting all upload speeds except for the iPhone. We all pay the same amount of money for our plan. Give us what we are paying for!
Private Signer
No comment
Vinay
No comment
William James
Enough Already Free The Atrix
Anon
I am in charlotte and the map says I get hspa+ with my atrix. Baloney. The best I get down anywhere in the city is 3.2 and 300 up. The atrix is going back tomorrow and I will move to verizon lte shortly. Att marketing is highly misleading.
Private Signer
They are mis-advertising HSPA+ as 4g to begin with, now they are selling HSPA+ (HSUPA) phones as a 4g phone and having all HSPA+ features disabled? Did AT&T's marketing department graduate from "How to lie" university?
Private Signer
No comment
Richard
This is disappointing AT&T
Groubal Founder
Groubal supports your complaint about AT&T! We STRONGLY suggest you email the link (to your groubal petition) to everyone you are connected with and ask that they sign it and support you.
daniel kogan
Slow speeds is going to make me return the phone. Very disappointed.
iByron
Bad, Bad carrier they need to get it together, I smell a Class A
Keith Geissler
Give me 4G speeds!!!
hbg
Outright misleading AT&T- Like the person earlier, I also live in Charlotte- one of the "lucky" HSPA+ cities. The map shows I am bathed in 4G, yet my download speed on the Atrix has only once been above 3 Megs, and most of the time 2.5 or less (and I can replicate this throughout town). Even my kid's iphone 4 gets much faster than this download and about 3x faster upload.
Blame it on backhaul or whatever you want, but the ads say "up to 6 megs down" on average and I have mostly been 2.5 or so in a market where the map says we get HSPA+ speeds. It is the old "up to" misleading ads again.
I am going to take this phone back and leave AT&T and take my kids iphones with it to Verizon. Their LTE is coming here soon and we'll see how bad ATT is.
Blame it on backhaul or whatever you want, but the ads say "up to 6 megs down" on average and I have mostly been 2.5 or so in a market where the map says we get HSPA+ speeds. It is the old "up to" misleading ads again.
I am going to take this phone back and leave AT&T and take my kids iphones with it to Verizon. Their LTE is coming here soon and we'll see how bad ATT is.
Jon M Curley
No comment
alex chitacapa
keep loosing internet connection and the speed is not from what i was told it would be and expected ....
B Reid
No comment
Private Signer
AT&T: lackluster upload (HSUPA) and latency times negatively affect the download speeds as well. Until AT&T decides to to quit being paranoid about bandwidth and enable this in the phones (OTA software update) and the handshake protocol with the towers (HSPA release 6 or higher protocol, also a software update on the towers/servers side), AT&T will not even have a HSPA+ network and is guilty of false advertisement.
Botas Boke
No comment
Private Signer
I'm tired of ATT giving us the runaround!!
Private Signer
No comment
Matt Honeycutt
Please att let us be as fast as the iphone when we paid the same price. Dont be racist against Android.
Kyle
blocked sideloading AND other market apps just because they don't like them! now they market a "4G" phone that uploads slower than my iphone 3g! I mean come on. I can try to use the FFC to video chat but my upstream is so slow that it wouldn't work anyway.
Scott Young
At&t should provide the best service to it's customers, ALL of it's customers not just a portion (iphone users). By allowing smartphone users access to HSUPA and the increased upload speeds accompanying it, AT&T would have another feather in its cap against other wireless carriers. It would be beneficial to both AT&T and the thousands of other smartphone users, if HSUPA was provided across the board.
jonathan stuart
No comment
Justine Young
No comment
Steven Ray
Enough special treatment for Apple!
teodor popesco
No comment
Angel Acevedo
where are my 4g speeds?
Mitchell Halbert
very disapointed
Brian Barton
Stop robbing us and give us what we are paying for!
C MacMurray
AT&T customer for 8 years, I will be leaving, the things that they do are just too much to take anymore.
Private Signer
don't cap the phone's hspa+ speeds. if the iphone in the same area gets more speed, why can't the atrix?
RonnyT24
ATT is horrible. They have been ripping off people for years. I dont even see how they still qualify as one of the top carriers in the US... Oh yeah thats right... cause their is no standard tech in the US to force the companies to fight for customers. Oh yeahhhhhh!
Bunty Ranu
No comment
Matt Eichenlaub
Terrible. Even moreso because I have to sell this crap to people under false pretenses. I'm about to quit my job because I have this thing where I like to be HONEST. Honesty won't allow me to sell many phones in the future, so I may as well quit before I get fired.
Michael Ayoub
My Atrix 4G is significantly slower than my iPhone 4. Ridiculous.
tony
Plz get this fixed
Private Signer
at least hurry up with HSPA+
Private Signer
My friends on Tmobile and Verizon laugh at my "4g" speeds :(
Private Signer
No comment
ST
No comment
Private Signer
No comment
Private Signer
Had me trade out my 3G sim for a "4g" sim. Same slow speeds.
Corey McLaughlin
No comment
Bill Smith
No comment
John Holmes
This is supposed to be the best phone in the world... unleash it!
Slick
If you don't like it - take it back
My works great!
My works great!
Private Signer
No comment
Mike Romali
Cap HUSPA for all devices (that includes the iPhone) or don't....@slick the phone works great, the nework doesn't..
Private Signer
No comment
Jruweaver
Very unsatisfied....
G Ravizza
CMON AT&T, You suckered everyone into this 4g like hype with the 'most advanced smartphone' in the world bs, and this is the best you can give us?? Really??
Private Signer
AT&T with atrix really stupid-- Not a single aspect in advertising is correct (speed, 4g device, battery etc)
R santibanez
Was thinking about buying phone til I read about the speed issues. Not everybody wants an Iphone ATT.
J R
Slower speeds than my Blackberry 9700 when compared side by side in multiple locations. Tell me why please!
Brad
False advertising. This is something the news channels should be picking up.
Private Signer
Fix capped HSUPA and deliver real HSPA+ speeds
Simpson say
No comment
Private Signer
No comment
Private Signer
Fix capped HSUPA and deliver real HSPA+ speeds
Private Signer
I'm also getting worse-than-iphone speeds with my Atrix in an area that supposedly already has HSPA+ with enhanced backhaul, but unlike some other people here I expect better-than-iphone-3g speeds out of a 4g phone, not just equal!
AT&T needs to enable HSUPA *and* deliver 4G download speeds for this phone (their site clearly claims 'up to 4x faster than 3g')...otherwise I'll be returning this great phone and moving to another network.
AT&T needs to enable HSUPA *and* deliver 4G download speeds for this phone (their site clearly claims 'up to 4x faster than 3g')...otherwise I'll be returning this great phone and moving to another network.
Madi B
"sometimes you gotta pay more to be slower" - I didn't realize how true that was
Sean Hughes
Very Misleading, data speeds are slower then my iPhone 4.
Steve B
love how AT&T advertises "4G" on a capped phone. I didn't mind so much on the Captivate, but when you tell me I'm getting "4G" (which is still slower than the other carriers btw), don't pull some shady move like limiting my upload speed
Private Signer
You shouldn't mislead customers about 4G data speeds especially when the competition, Big Red AND Sprint, have significantly more $$$ already running in their TRUE 4G (LTE) infrastructure.
Lee
agree that ATT shouldn't have say 4g when their speed not even 3g. i did research and test on the devise itself. and found that most of time, it the network deliver under 3g speed, sometime not ever 2g. i understand that 4g still under the process but ATT need to work on their word and language in order to defeat Verizon.
Andrew
No comment
Private Signer
I hold out hope that the future will unleash the phone, but in the meantime, I expect AT&T to at least admit that they are not providing 4G to a 4G phone, and promise that it will be unleashed soon.
JRFlurry
Typical AT&T nonsense. Overprice and underwhelming.
Justin Keck
No comment
Eliott
Let's push this harder. Atrix going back in 23 days if this has no resolution or response by AT&T. My Tilt 2 smokes this thing on upload by about a factor of 8 where I am.
Anthony Nguyen
ATT please listen to your customers
Private Signer
I love the Phone, but Do not agree with the fact that ATT is putting limitations on it, and not providing what they advertise.
Private Signer
Fix this, it's ridiculous.
Matt H
AT&T, this is insane
Private Signer
4g speeds please. If I wanted slow data I would have stayed with T-Mobile.
Private Signer
FIX IT!
Nick H.
Blatant false advertising! Sub par 3G is nowhere near 4G.
Private Signer
This was done with the Captivate as well - it could be enabled by swapping the Modem file from the Rogers Captivate - so clearly AT&T is disabling features on some phones - but not prohibiting this on their network as using other hardware works fine.
Private Signer
No comment
Matthew
No comment
ryan hysong
No comment
DL.Johnson
My iPhone blows my atrix away in data speeds.... Fastest network my ass
Private Signer
No comment
Larry Richelli
ATT, You shouldn't mislead customers. Hopefully this will evolve into a lawsuite!
Alonzo Mercer
No comment
Dave Murray
We want the data speeds we paid for.
If the network "isn't ready" for an increase in upload speeds, then cap the iPhone 4's uploads/downloads; they didn't pay for HSUPA did they?
If the network "isn't ready" for an increase in upload speeds, then cap the iPhone 4's uploads/downloads; they didn't pay for HSUPA did they?
Ben Kank
Fix the speed problem or we will fix it for you.
Alex D
No comment
Scott Cranfill
No comment
Rashad Moore
Terrible H+ speeds. My upload us capped....
Private Signer
No comment
Harold S
Motorola and AT&T took arguably the most anticipated and sought after phone to be released, and turned it into a major disappointment.
Private Signer
No comment
Just give us what you advertise....
No comment
Jack S
Where are these 4G speeds you speak of, AT&T?
George
This Atrix is going back. Sorry Motorola- great phone, BUT AT&T can't deliver on what it advertises. Uploads capped at very low speeds and downloads are at best 3G in an area AT&T's very map says I have HSPA+ right now. Lies.
Scott Hale
It's time for AT&T to be the customer centered company they claim to be, this is false advertising and unfair business practices. I want my Atrix to provide speeds that were promised.
Private Signer
No comment
Brad Morris
Very misleading advertising. Almost a bait-n-switch.
juan martinez
No comment
Josh B.
No comment
Private Signer
I understand the delay in 4G, but why am I getting handicapped 3G?
Daniel G.
Very misleading advertisement. Don't show 'H+' if its not H+...say 3G if it is 3G...this is ridiculous
Luis M.
This is false advertising. I might as well return my Atrix and use my Nexus One.
dave wilk
This phone was advertised as 4G, but has been capped at less than 3G. How does this not fit the very definition of false advertising?
KP3028
all companies need to be more honest and mislead customers less.
Serg Chernata
I would like to see these issues fixed.
Private Signer
No comment
Angela
This is noe different than the lack of updates. All deceptive and all empty promises.
Troy Mitchell
When a 4G phone is marketed to me and I buy it, I have every expectation that I bought a 4G phone. AT&T is at worst fraudulent and at best misleading when they sell me that 4G phone and intentionally disable the 4G upload capability HSUPA.
Private Signer
No comment
Zat
I am not even getting HSDPA data speed .. The phone still says H+ ..Thats total cheating from ATT
Ryan
No comment
Private Signer
No comment
HoSsEiN
my old Xperia x10 on 3G does faster speeds than the Atrix ... now thats just wrong!
Pramod Gumpeni
No comment
Tracy Turner
No comment
Lori S
Why are our upload speeds capped AT&T? Why aren't we getting the same speeds as any other phone on the AT&T network?
Binny Mathews
I want the 4g speed
Private Signer
No comment
Private Signer
No comment
Daniel Kourris
i want what im paying for
Gabriel Kasper
Please please fix.
Private Signer
I pay as much as iPhone 4 users. Give me the same upload speed please.
Pete Belk
Stop crippling the devices, we pay good money for the device and service, we expect to use it as we want!
john santiago
Nothing like getting a 4g phone that's slower then my old phone
Gab
No comment
Mark
BOO!!
Private Signer
No comment
diablo
Pathetic upload speeds!!! Paying for the 4G service and device but getting speeds sub par even with 3G..!!!!
Maciek s.
I dont like to pay for services that I dont get.
Greg Talarico
No comment
Derick
Please AT&T fix this issue with capping our phones.
Private Signer
At&t give me what I'm paying for!!!
Simon P
skype calling blocked over 3G but allowed on Iphone! , loading apps e.g Citi bank is blocked allowed on Iphone !
Even the internet speed are blocked ! what the hell?
Even the internet speed are blocked ! what the hell?
Private Signer
No comment
Private Signer
No comment
D2manski3
No comment
Pharmk445
Hello! cdcfeea interesting cdcfeea site!
Pharmd552
Very nice site!
Pavlo Korohod
No comment
scaronscar
Ya I live right outside of la and no way am I getting 4g speeds bull shit at$t....
virgil williams
cant believe i switched
Rafael
It's like the FCC is being paid off to look the other way.
Steven Garbus
Paying for 4G, but not even getting 3G.
I call it fraud.
I call it fraud.
ken williams
I can sit the Atrix 4G and an iPhone4 next to each other. the iPhone consistently outperforms the Atrix on upload and download speeds.
Where's the backhaul thats supposed to be active on almost 100% of the network?
Where's the backhaul thats supposed to be active on almost 100% of the network?
Randy Marzon
Stop capping upload speeds. Android phone users pay the same amount for our data as iPhone customers.
Juan
Same speed than my iPhone4. Nothing New...
Private Signer
No comment
Greg Davies
No comment
Alex Reid
No comment
jesus Ugalde
I want my faster speeds
Mick Fleming
Not really sure what AT&T was thinking...This is a phone for nerds...did they not think we'd notice?
Pedro Coyt
Extremely misleading and I don't understand how these companies are allowed to call their networks 4G. I like the Atrix and am a phone freak I've had lots of phones and have been on all the networks. I'm very close to taking the phone back and getting off AT&T. No one really has 4g but atleast other companies do a better job of faking it. This is barely 3G. I have no problem switching to a better network and waiting for the up coming HTC dual core phones.
Brian Connell
Come on AT&T, I know you're better than this...
Brian Bridger
I understand that we may not get "4g" speeds until backhaul is finished. But not getting the same speeds on our "4g" phoes that iphones get is not right.
Napoleon Palacios
Please fix this issue.
thomas obrien
No comment
krathognis
No comment
Private Signer
COME ON>>>
Private Signer
No comment
n padilla
I want to see the 4g speeds that were advertised.
Eli
Well att this page took a while to load!
rags
The reason I got atrix was to get rid of iphone. If there is some dirty tricks being played, its class action time
Thomas Owens
I agree 100%. Gave my iPhone to my wife to "upgrade" to the Atrix. SUBSTANTIALLY poorer download speeds than iPhone. I just use her iPhone when I need to look something up in a hurry. Rather sad!! Thank you for petitioning!!! FIX IT PLEASE AT&T!
Private Signer
No comment
Kellie Levans
AT&T needs to start honoring their claims...fed up with AT&T in Wisconsin
Seth Allen
Insane that my old phone gets better speeds. I am still in the return period and can cancel my contact renewal. AT&T WILL lose me to Verizon if this continues.
Jer
No comment
Jason Billiau
FIX THIS
Billy Samuan
No comment
Rod
Fix it within 2 weeks or another Atrix will be going back to the store...enough said.
Pasqual
Guess I will be looking into rooting my Inspire to get anything decent out of it
Justin
fix the upload at&t we want what we paid for
terrence manning
No comment
Maxim Rubis
Fix capped HSUPA and deliver real HSPA+ speeds
Alexander Gershenson
No comment
Private Signer
No comment
Lee Yang
No comment
Private Signer
I'm paying the same amount as others for a data plan I should get the same performance if not better due to the new 4g Atrix. If not you need to have a different rate structure for your data plans on the Atrix
Private Signer
No comment
Brad Exmeyer
No comment
josel Tukay
No comment
Private Signer
was forced to upgrade to a so called 4G smartphone data plan but the upload is now slower than what I had with my previous unlocked Nokia smartphone. What is going on?
Don Hart
First AT&T forces a tethering plan if you want to use the Dock accessories. Then the 4g Atrix's data performance is worse than 3G. AT&T won't enable HSUPA to be able to increase our speeds. Prior to consumer release AT&T removes the ability to do the Webtop application without an accessory dock (pre-release models could, can you say false advertising). AT&T updates their website last minute to remove HSUPA from the product description. Lastly AT&T caps the Atrix upload speeds. Wow good customer service AT&T and a great way to loose customers. Motorola better be watching what AT&T is doing because I'll never buy another Motorola product because they are just letting this happen and not being responsible and supportive of their customers.. If Motorola cares about their customers experience with their products, they need to FIX THIS!
Frank Coleman
Fix the firmware in our devices to allow HSUPA handshaking!!
Chris Coleman
No comment
Jacob Uribe
No comment
Edward
No comment
James
No comment
Amber Overbey
AT&T needs to remove this upload cap on 4g devices.
Private Signer
Android phones should have a cheaper monthly fee than iphones. Why should android users pay the same for less?
Private Signer
No comment
E London
No comment
Dan Xiong
No comment
Private Signer
No comment
Kyle
No comment
richard
No comment
Private Signer
No comment
Erik Braucht
I switched as well. Too bad I was lied to
Nfinit3
4G is in the phone's name, can we have the "4G" part...please?
Chris Russell
No comment
Gunnar Wentzel
AT&T is a ship talking on water. Fire the CEO and start again. They also have a blackout spot in Maine, that's between Lewiston and Waterville, they have never taken care of.
Shawn Donofrio
No comment
Alex Wu
No comment
Jacob
No comment
Matt P
Only AT&T can have 3G faster than 4G, uploads are horrible.
B Frank
Sucks for the HTC Inspire also!!!
Kurt Wuest
No comment
A Hatch
iPhone 3g user since its release and switched to this on an upgrade...sucks that I have a glorified WiFi lame duck. if any connection to the mobile network is made it is lost almost immediately.
NicK
I'm just wanting what I pay for.
Michael McNeill
No comment
Private Signer
I've noticed this atrocity since I got my Captivate, and I had to install a new radio to fix it, among other things. There's no reason why users have to root their devices in order to get features that were initially available until AT&T decided to give into the cult known as Apple.
Private Signer
I want uncapped uploads or I leave AT&T the next time contract renewals come around.
Joel Ray
False advertisement.. Sold phone under the pretense that 4G network much faster.. Upload speeds blow badly.. WTF is the purpose of having a 4G phone released if I cant take advantage of the 4G speeds.. Pretty sad when I get better upload speeds on TMOBILE's network... Immediately returning phone and going to verizon!
Brett Isbell
This will be the last at&t bill I will pay if this is the way its going to be... Contract will be canceled well within my 30 days
John Charl
I will for sure return my Atrix before the 30 days if this HSUPA bullshit doesnt get fixed.
Ken
False advertising, just give us the 4g we paid for.
Beau
This is pretty pitiful when a 4G phone cannot even get 3G access! We know the network can support HSUPA since older phones already get that performance. Why can't the new Atrix match the performance of older 3G phones?
Travis T
Utterly ridiculous and feels like a class action lawsuit for false advertising should happen.
Thomas Powers
No comment
Albert
Give us the speeds we pay for!!!
Private Signer
AT&T - the time is now to come clean and fix this
Gabriel Jimenez
AT&T should be sued for false advertisement.. Their pretend 4G network doesn't even deliver the same speeds as their 3G. Furthermore, they are intentionally selling crippled devices to consumers.
David P.
False advertisement on there 4G network. also make customers switch to a 4G data tear which makes them loss there unlimited data. only apply to customers upgrading for the data.
Steve
AT&T, please honor the specifications that were until recently listed on your Atrix page. They listed the phone as 5.76 mbps HSUPA capable, there are cached images of this on the internet. As with all the other devices, we know the functionality is present but disabled. QUIT LYING TO US. We are not the uninformed masses who buy flashy devices of yesteryear, today's smartphone customer makes reasoned purchases and expects performance as advertised- as YOU advertised... Please deliver or at least comment that it will not happen so we can all cancel our contracts and deal with a (more) honest company...
Private Signer
No comment
Mark Guthrie
I have his device and it would be nice if they didn't artificially limit what it is capable of.
Josh
Please let us know why our phones aren't reaching the speeds they should. Please give us more information when the networks will be updated. Customer since 2006.
Phil Progar
Inexcusable for AT&T to do this.
vwlepore
The group feedback is effective; I will not be purchasing an Atrix.
Private Signer
UNLOCK THE BOOTLOADER ON THE ATRIX!!!!! WE PAID FOR IT, GIVE IT TO US!!!!!
Jason DiOrio
Not to mention lying about unlimited data to get the sale...
Andrew L.
No comment
james hansen
No comment
Private Signer
No comment
Eddy Touma
unacceptable customer misleading behavior from AT&T
Nuno Goncalves
This is just an example of bad business practices. AT&T needs to correct this matter.
Florin
FU att, you POS, gimme MY phones capabilities back a-hole.
Jon Sharp
Please fix this issue!
Private Signer
Deceptive
John Humbert
AT&T = False Advertisement ! I just purchased (2) Atrix 4g's -- Being a loyal ATT customer for many years, I should have known better!
Jonathan Cox
Come on AT&T, slower data at the same price?
Will Moseley
No comment
Private Signer
No comment
Mohamed Aboseada
No comment
Private Signer
The Atrix is going back unless the HSUPA is turned on. What a joke that At&t has pulled on everyone.
Alex G
!!
Darry
Please fix this issue and unlock the bootloader...Thanks!
Srinivas Narayanam
The handsets at&t touting as 4G should not be slower than older 3G phones. This is completely unacceptable.
Iphone 4G is 4th generation of iphones.
You cannot just market every phone with a suffix 4G in the name.
Iphone 4G is 4th generation of iphones.
You cannot just market every phone with a suffix 4G in the name.
Mark Viens
No comment
Jiger
We deserve what we pay for.... AT&T needs to fix this!
Private Signer
Bad business practices
Private Signer
i purchased HTC inspire 4g only because it was advertised that it would be on the faster 4g network. but my 3g phone has much better upload speed than the htc inspire
Broman Sillito
Not cool AT&T! Unlock the bootloader too! Promises not kept!
Private Signer
False advertising!
Ryan
No comment
Jim Hester
It is horrible that AT&T is intentionally misleading its customers this way.
anthony
I was planning on upgrading with faster 4g but my inspire don't seem as fast as my 3g
Private Signer
WE WANT REAL "4G" :p
Carlos
I was fooled by AT&T and their unknowledgeable representatives!!!!!!!
Private Signer
No comment
Private Signer
No comment
Cooper Graf
No comment
Aaron Billings
I own an HTC Inspire 4G, speeds are the same as my iPhone 4 even in h+
Andrew Primakov
No comment
Eugene R
No comment
Anthony Byrd
I dont know how a company can be able to do such a thing with the FCC not jumping in and correcting the problem.
Alex Chan
I own an Atrix 4G and I'm still waiting for the 4G speeds...
Private Signer
All carriers are miss leading US.
Private Signer
No comment
Private Signer
No comment
Carville Hobson
If this is not fixed by the time the droid bionic comes then im goodbye at&t hello Verizon
David P. Cole
Please remove the caps.
Kevin Odom
In the Dallas area with horrible speeds.... speedtest.net app says Latency of 362ms, download of 1859kbps and upload of 326kbps and this is the fastest ive seen it report back with actually.
Why give preferential treatment to the iPhone crowd when you're loosing them to Verizon at&t? I think they should be treating those of us who recently re-upped our contracts to some faster speeds(or even better, the advertised speeds). I feel like AT&T is saying they do not like my business or my dollars.
Why give preferential treatment to the iPhone crowd when you're loosing them to Verizon at&t? I think they should be treating those of us who recently re-upped our contracts to some faster speeds(or even better, the advertised speeds). I feel like AT&T is saying they do not like my business or my dollars.
Matthew S Hiebert
It's absurd they are allowed to get away with this
Chan Gregory
I experience lower than 200k upload in Vegas
Alexm
One day they'll learn
Rand Phillips
Please remove the upload speed caps, at&t. It's grossly unfair to do it on some phones & not others.
Randy Snider
we all pay the same so why do we not get the same i bought the atrix for the speed and found my old phone was faster then me new 4g phone
Very unsatisfied
Very unsatisfied
Nick Howe
I bought a "4G" phone with a 2G upload speed.... really AT&T? Exactly how do you explain this..?
JJ
False advertisement anyone getting subpar speeds should get a monthly credit!
Nick Weiss
It really all comes down to being a smart consumer. I unfortunately was not. AT&T has a chance to make this right but I have a strong feeling that they will do nothing to rectify this issue. I understand AT&T is a company and companies are out to make money. You would hope that AT&T would do what is right by their customers. Of course in this day in age company greed strongly out weighs customer satisfaction. The sad thing is that AT&T can still make money and fix this issue yet they chose not to.
Earl K. Beville
No comment
A. Todd Emsley
No comment
Jaylin
I HATE DATA CAPS
Andy
No comment
Sean Michael
I feel totally ripped off, was excited about the Atrix, no HSUPA, no browser downloads, no visual voice mail, WTF ATT!! WTF, do you really enjoy screwing over your customers by removing core features?
Private Signer
Can't say I expected anything different from you AT&T. You are about to lose a long time customer. Good job.
Edward Byrd
STOP THE FALSE ADVERTISING!
lee dee
makes me want to switch to sprint!
discouraged
I am a longtime att customer and had a iphone for years and always defended att but i am considering returning the atrix and looking elsewhere after this.
McCainy Brown
I was looking to upgrade to ATT w Atrix but glad I kept looking. Now I'm checking whether to go pre-paid or Sprint.
Private Signer
I have been a loyal customer for almost five years. I bought a flagship atrix 4g device. Enable my 4g speeds that are advertised and posted on your website. Don't edit your website to fix the issue. ATT the internet doesn't forget and has cached websites. Stop thinking you can fix the problem with an eraser.
Private Signer
No comment
Larry Cebula
No comment
Aquariuz23
Time to step up AT&T, and quickly. I stayed with you and defended your name amongst people who said who horrible you are. I was even super excited when you came out with the Atrix 4G, which is the strongest phone out right now. But How am I to show off to the world the power of this phone when my Carrier's Data Plan is the worst in the nation?! And yes, WORST! I've compared data speed, both Down AND Up, with the likes of T-Mo's 4G phone, iPhones both old and new, even 3G phones on verizon. They all scored much faster speeds. At best times, You, AT&T, could provide up to 2Mbps down n 300Kbps up, but at most times, I can only get 300Kbps DOWN and 50Kbps up. I can't even open maps or check the internet to help me do things. I was so infuriated by the limit. I know you are working on your infrastructures to finally fully support HSPA+, but why not tell us customers the truth, that you are NOT running even HSPA+? I hope you will be reading this, or expect a lot, a lot of very unhappy loyal customers returning phones to move to Sprint, Verizon or T-Mo. Even worse, you are the only company with no Unlimited plans available!
Nora Exmeyer
No comment
Max Legkodukh
No comment
steve zeliadt
No comment
Private Signer
No comment
Private Signer
False advertising. I expect at least 50% higher speeds than iphone in both directions. Please deliver what's promised.
Private Signer
Leaving ATT if this is not resolved
Jack F
The usual story. Slow speed and horrible service.
Julian Payne
Haven't seen any speeds over 3 G in four different major cities
Jzp1978
Guess I must be a bandwidth hog as att has been throttling me to .5 mbps for over a month now!! very upset supposed to be unlimited???
Jose
Give us our data speed!!
scott
LIARS!!!!
Private Signer
Dear ATT, you need to resolve this issue, fix the voice chat and video chat problem, make the accessories more affordable and stop requiring the tethering plan. But this issue is most important. I will return my phone within the 30 days if you don't even acknowledge the issue.
mary kelly
Remove the capping...AT&T. Let us enjoy some decent speeds until ur 4G is.deployed!!
E. Cook
Once upon a time, I worked for AT&T. Their lousy customer service & misleading info to consumers is why I left. As long as consumers continue to pay for their service, they won't change - the only language they speak is MONEY!
Dan Johnson
I agree,
signed, me.
signed, me.
Ergin Guney
Just upgraded to an Atrix 4G three days ago. I was astonished to find that my upload speeds, at the same given location (my home), are now less than a quarter of what they were with the 3G Android phone that I used to use on AT&T.
Stephen
I am so excited to get my Atrix but seeing this makes me so disappointed.
Private Signer
AT&T needs to stop catering to just Apple zealots!
Michael Walkuski
Agreed 4g needs to be 4g and nothing else.
Private Signer
False advertising
Private Signer
No comment
Judith
A class action lawsuit would be more appropriate and would bring more attention to this issue.
Private Signer
No comment
Alex Hetherington
Just simply false advertising and this is illegal. Misleading to sell 4g phones with a network incapable of support. It is like selling an electric car without a network of charging it yet.
Jesse Hickey
Your "deal" with Mother Apple is over. Time to share the love you showed her and let us use of devices to their full potential. When I pre-ordered and paid for my phone the phone was listed as having HSUPA capabilities. The item I received does not support the documentation of the item I purchased.
Private Signer
No comment
RJ
I know 4G is a myth on AT&T, but at least give my Atrix the same speed capabilities my iPhone 3GS had.
This is pathetic... 20 more days left before this baby goes back.
I hear T-Mobile has great 4G service that actually works!
This is pathetic... 20 more days left before this baby goes back.
I hear T-Mobile has great 4G service that actually works!
Private Signer
How can you sell a "4G" phone that can not do 3G speeds??
Jonathan Y
No comment
Westley Harry
No comment
Bowin Lam
No comment
Michael Fenlon
I could switch to the Thunderbolt, (if it's ever released).
Dan Husain
Should be getting what I paid for.
Directorfer
No comment
Jimmy Johnson
Preposterous!
Joseph Smith
This capable device is being held back from HSUPA. Why. Please fix it!
Alessandro De Giuli
No comment
sungkun
you guys advertise 4g when its really HSPA+ and you have stooped to T-mobile's standards, on top of that HSPA+ is NO WHERE to be found b/c even the couple cities you claim have the "improved backhaul" such as baltimore, you have users that get slower download speeds and upload speeds vs your older 3g phone out in the market. You intentionally disable HSUPA on the phones, you advertise the nations fastest mobile network and advertise the atrix as such a high end phone yet compared to t-mobiles data speeds on their HSPA+ is DOES exist is SIGNIFICANTLY faster than att's and for such a high end phone, why do you disable what it can do but not disable the same feature for iphone? This is poor marketing, and the lack of communication and attention to PR, you guys are going to make your brand image worse than it already is
Private Signer
No comment
Private Signer
No comment
Private Signer
No comment
Samer
No comment
K Wu
No comment
Josh Oakes
No comment
Dantastic
ATT, your service in my area is phenomenal....but c'mon, you have to uncap these upload speeds!
Sean Kamal
horrible speeds here in pembroke pines, florida. my i4 has better speeds
Jeff Nelson
No comment
KV
Lousy, and in a city with the HSPA+ hooked up and going- so says AT&T's web site. Down and up its a joke. Don't get the Moto Atrix- the best hardware with a lousy network = lousy speed.
Chris Hansson
No comment
V Novak
remove the cap!
ItsDrew
I'm leaving AT&T over their unfair practices. If they don't remove these restrictions, I believe other informed people will do the same.
Isaac C
I wish AT&T would allow the phones it is selling to serve its customers to the full potential instead of crippling them.
Michael
AT&T needs to stop their deceptive practices of bait and switch!
Private Signer
Yet another lie from AT&T
Gene Waters
No comment
Private Signer
This kind of thing done by AT & T is just another reason that makes me want to switch to Verizon.
Chris
I want to like AT&T, I really do, but they just keep screwing their customers over.
Thomas Stark
The connection is crap, come on att
Ronald Brooks
Be fair and Be Honest in your buisness
Eric Gyenes
10 years with At&t. Cellular one, cingular etc. At&t has 0 integrity at this point. This will be the last straw. Hello Verizon.
Matthew Smith
No comment
Luis B.
Please fix this problem.
Larry J
Downloads between 547-846 and Upload speeds between 124 and 141 kbps --not even 3G on my 'state of the art' Atrix. My HTC G2 on T-Mobile manages way faster speeds. Irvine, CA shows up in ATT 4G zone --What's the story?! What's the remedy? ATT, deliver what you promise or start rebating our rates!!!! Now please!
Angelina
No comment
Joshua Rials
I'm signing this because of HSUPA issues... Its not right to only offer that signal to iphone 4 users when we all pay for it
Private Signer
No comment
Jeff
There is no legitimate reason for iPhone4 users to have faster upload speeds than the users with the new "4g" phones. If this isn't fixed by the time the Bionic comes out on verizon, I'm switching networks.
David Schlittler
No comment
Private Signer
i was very excited about this phone but it seems at every turn theres another disappointment i cant use webtop cause i refuse to lose my unlimited data plan for a tethering plan
Brian Francisco
Traded from an iphone4 to the new atrix because of compatibility issues w/ my iphone and the Edge network (thats all I have here in Beckley, WV) to find out that AT&T is capping me on the Atrix?? Please be fair and fix this!
Steven Mills
Wow. My iphone has faster data speeds than my Attic, too. Needs fixing.
Michael Feinstein
My Atrix phone is not delivering the network speed that is advertised by AT&T.
Jeff
AT&T false advertising :(
Private Signer
No comment
S. Karim
AT&T needs to fix their data capping. I just got my phone and if its not fixed in 30 days, I'm switching companies!
richard Niederle
I get slow and dropped data all the time. I lost my unlimited data for this slower 4g data plan with a 2gb data cap? Lame
steve willoughby
No comment
Gregory Brown
No comment
Private Signer
No comment
D. Frazier
I'm big on speed when it comes to t tech. I've got to have the best of the best and the Atrix is so far the best, but on AT&T the "best"can only go so far...
Keng Chanhkongsinh
Bye AT&T nothing you do now can stop me from returning this phone and switching to another carrier. Shame on you.
Austin
Turn on HSUPA on my phone. Jerks.
K Zaranti
No comment
Vincent DePaolo
No comment
UJ
No comment
rabie
No comment
Private Signer
No comment
michael watkins
they need to push a firmware update to enable HSUPA!!
Carl Harsch
I reluctantly gave AT&T one more chance. When my contract expires, I will leave them if things don't change drastically. I didn't buy into an Atrix to suffer crippled speeds.
Nathan
At & t please make this right...
Vickie Claypool
I have had AT&T for many years and am very upset with what they are doing with this phone. I have 5 phones on my account and all of them should have equal data availability as they are all rated the same.
william25
Tired of AT&T ripping us off.
jes silv
my speed is capped at 300 i wrk for att and they are capping me i gues it is for marketing
Private Signer
No comment
BKF1
Sticking it to the customers... AGAIN !
Private Signer
This Moto Atrix is going back in the morn. Just can't sign a two year contract when the network can't deliver on promises.
Private Signer
No comment
Don Harden
inspire slower speeds than my older captivate. That's a shame. Att should be ashamed of themselves.
Private Signer
We have 3 phones with att but with this kind of treatment we will be taking our business to Verizon. Att has always managed to screw their customers. I have an inspire 4g and am in the same boat as ask of these atrix owners. Very poor business process.
Michael butler
Very misleading.
Dirk digler
Horrible way to run a company.
Fox
What a sham!
Private Signer
This is prime time false advertisement, Hell of a way to treat loyal paying customers AT&T.... I will be returning my Atrix on monday!!
DanDroidOS
I get 300kbs - 600kbs download on my Atrix and a couple of months ago on my Captivate I got 3-4mbs. I thought it was ATT's network being slow, I didn't know it was device specific.
Private Signer
I'm getting similar download/ upload speeds as my old tilt 2. This is ripp off! I lost my unlimited data plan to go in to the new 4g 2gb plan that i can't get back anymore! I'm returning it (inspire). Verizon here i come.
Private Signer
Darn, cant even upload a pic too slow.
kerry lenard
AT&T fail! Give me 4g! Oh, wait you don't have backhoul or whatever sh*t the rep told me about. Shame!
James from LA
No comment
Adam Romero
C'mon AT&T!!!../=<
JAMES LEE
SO DISAPPOINTED
George Craig
No comment
Gerardo Rodriguez
No comment
Ryan Johnson
No comment
Don Martin
The 4G Atrix finally broke the bond with my Blackberry and now I find out I was misled by the carrier I trusted.
ransom
No comment
jdk2
iPhone4 easily has upload speeds 4-5X faster than the Inspire 4G in the exact same location side-by-side.
4G...HUH?
4G...HUH?
john vegas
Didnt notice it till i saw this on the forum. My wife's Captivate gets same speeds as my Atrix... wtf???
camillo
Returned Atrix today. Restocking fees$ 35. No big deal. My brother's old 3gs was faster than my brand new Atrix. Ill tell all my friends about att 4g phones. Stay away!!!
kim
I don't get, watching all the reviews on the atrix, why was it faster than all its competitor but in the real world its slow as crap
Private Signer
No comment
Private Signer
No comment
CCP
No comment
brad
No comment
Private Signer
Please provide the product you advertise AT&T
Private Signer
No comment
Peter Stansberry
No comment
Hawk375
Enable HSUPA category 6 and stop saying this phone is HSPA+ when it only has HSDPA category 10. Also, your reps need to stop saying it's LTE capable when it clearly isn't.
Scott D
False/Mis-leading Claims need to be addressed. Not good Business.
Dylan Friedman
No comment
Aranea
Well they are going to make me switch back to T-Mo.
Tim Dawson
No comment
Chad Pond
No comment
Jo
I 100% support it. I returned my device because of the slow data.
manny cruz
fix the upload speeds that's all we ask!!
Private Signer
No comment
Private Signer
No comment
Private Signer
No comment
Private Signer
No comment
mendy
No comment
Private Signer
No comment
Brandon Miniman
I'm the Editor in Chief of Pocketnow. I'm very frustrated by what AT&T is doing.
Brandon Curtis
Please bring your non-iPhones into the 21st century...Quit putting short-term gain ahead of long-term success.
Richard Ahlquist
AT&T all about ripping customers off and relabeling old HSPA speed so they dont get left behind. I am on my 4th generation phone that supports HSPA that you have capped.
Zach
No comment
Tony
Let's check the ICC on the sim card too. I have heard the 9th and 10th digits should be 2 and 5 for 4g capable. Mine are 2 and 1.
Private Signer
Was about to renew my family plan with the atrix but if this isn't fix say goodbye to10 lines.
Abram Love
No comment
Niko Brown
who would think att would lie AGAIN... shocking... Going back to VZW
Private Signer
No comment
G. Lopez
I spend a lot of money with ATT...a lot more than the average individual iPhone user. I expect fairness not to be given anything other than what I pay for. This is wrong. Let's get this to ATT and get this fixed.
hartej singh
att loyalist for too long for this to happen
simon nguyen
No comment
Rafael Hernandez
No comment
Maverick
No comment
kumar
i am returning the phone today!!!
Zak
fix this shit
Private Signer
No comment
Danny Mao
I really don't like being lied to -_-
echoRelay
This is ridiculous and needs to be fixed. I DON'T want to go back to my iPhone!
Private Signer
No comment
john denson
Fix it now
Isaac Nicholas
No comment
Kenny Guilfou
This is why the country thinks AT&T is evil.
Jonathan Ramirez
Please be fair!
Veldon Lee
No comment
John Thoits
Coverage map shows 4g in my area. Yet, no HSPA+ ANYWHERE! HSDPA is not 4g even according to AT&T's definition!
siri
No comment
Private Signer
No comment
Private Signer
we PAY the SAME AMOUNT OF MONEY for data plans, STOP playing favorites !!!
DT
I've been an AT&T customer for 10+ years, several phones between me and my wife, but this may be the issue that prompts us to leave for Verizon.
Tom
No comment
phill tx
2 years ago i was forced into a data plan, the att sales person told me that" a smartphone without a data plan is not a smartphone". Now i should go back and tell him the same fing thing!
Private Signer
No comment
James Woodin
Give us the data speeds we're paying for. Bring back unlimited data, be the bigger company and offer unlimited, dont let the chase for more money, be the curse of your downfall!
Private Signer
No comment
Private Signer
We should all file a class action lawsuit against AT&T for false advertisement!!!!!
Private Signer
No comment
GABRIEL
CHICAGO — 4G World — Everyone knows that AT&T Inc. (NYSE: T) is planning to move to Long Term Evolution (LTE) later this year, but is the operator also planning a further upgrade of its 3G network in 2011.
In his keynote here, David Haight, VP of business development at AT&T’s Emerging Devices Organization, said that if users roam off LTE, they would go to faster 3G in 2011. “The good news is that you’re going to fall back to HSPA+, so you’re falling back to 14.4 megabits, not 7.2 or 3.6,” Haight told the crowd. (See 4G World: AT&T Learns Lessons From iPad.)
So far, AT&T has only said that it will deploy the earlier 14.4Mbit/s upgrade by the end of 2010, revealing nothing about a 21Mbit/s upgrade in 2011. So we asked AT&T what the official word on this was.
“HSPA+ technology has a theoretical maximum speed of 21Mbps,” a spokeswoman said, in an email reply to questions. “WE HAVE NOT BEGUN DEPLOYING THE TECHNOLOGY AT THIS TIME”,she said that ONLY last October – then now magically they are 4G (See AT&T Plots Widescale HSPA+ Rollout .)
Nonetheless, if AT&T is interested in keeping up with GSM rival T-Mobile then HSPA+ is a logical progression. T-Mobile is currently rolling out a 21Mbit/s upgrade for over 100 cities now; it currently has the speed boost running in 100+ cities in the US. They proud of announcing every city that they lit up for 21 hspa+ but AT&T cannot do that because they are just putting 7.2 & 14.4...
The average download speeds offered on 21Mbit/s HSPA+ are in the 5 to 8 Mbit/s range, but we seen Max. of 12.5Mbps in Samsung Galaxy S 4G in some city with 3Mbps upload. (See T-Mobile’s HSPA+ Rivals Clearwire, US LTE Speeds.)
When we are in Austin,Texas for ANDROID FESTIVAL, TMobile executives said that 42Mbps hspa+ will be available by last week of MARCH or 1st week of APRIL - 2011 then AT&T will start to deploy 21Mbps hspa+ that time... LATE IN THE GAME!!!
I called a friend who is engineer in AT&T MOBILITY DEPT. (15 years) & he said to me that THEY STILL USE THE 7.2Mbps & SOME city with 14.4Mbps HSPA, NOT YET THE 21 HSPA+ (maybe they will start last week of February or 1st week of March, he said in SOME CITIES NOT 100+ LIKE TMOBILE) So the hspa that AT&T saying that will cover more is the 7.2 & 14.4 NOT THE 21 HSPA+...
BEST LIAR OF ALL TIME & ALWAYS CRYING – AT&T…
In his keynote here, David Haight, VP of business development at AT&T’s Emerging Devices Organization, said that if users roam off LTE, they would go to faster 3G in 2011. “The good news is that you’re going to fall back to HSPA+, so you’re falling back to 14.4 megabits, not 7.2 or 3.6,” Haight told the crowd. (See 4G World: AT&T Learns Lessons From iPad.)
So far, AT&T has only said that it will deploy the earlier 14.4Mbit/s upgrade by the end of 2010, revealing nothing about a 21Mbit/s upgrade in 2011. So we asked AT&T what the official word on this was.
“HSPA+ technology has a theoretical maximum speed of 21Mbps,” a spokeswoman said, in an email reply to questions. “WE HAVE NOT BEGUN DEPLOYING THE TECHNOLOGY AT THIS TIME”,she said that ONLY last October – then now magically they are 4G (See AT&T Plots Widescale HSPA+ Rollout .)
Nonetheless, if AT&T is interested in keeping up with GSM rival T-Mobile then HSPA+ is a logical progression. T-Mobile is currently rolling out a 21Mbit/s upgrade for over 100 cities now; it currently has the speed boost running in 100+ cities in the US. They proud of announcing every city that they lit up for 21 hspa+ but AT&T cannot do that because they are just putting 7.2 & 14.4...
The average download speeds offered on 21Mbit/s HSPA+ are in the 5 to 8 Mbit/s range, but we seen Max. of 12.5Mbps in Samsung Galaxy S 4G in some city with 3Mbps upload. (See T-Mobile’s HSPA+ Rivals Clearwire, US LTE Speeds.)
When we are in Austin,Texas for ANDROID FESTIVAL, TMobile executives said that 42Mbps hspa+ will be available by last week of MARCH or 1st week of APRIL - 2011 then AT&T will start to deploy 21Mbps hspa+ that time... LATE IN THE GAME!!!
I called a friend who is engineer in AT&T MOBILITY DEPT. (15 years) & he said to me that THEY STILL USE THE 7.2Mbps & SOME city with 14.4Mbps HSPA, NOT YET THE 21 HSPA+ (maybe they will start last week of February or 1st week of March, he said in SOME CITIES NOT 100+ LIKE TMOBILE) So the hspa that AT&T saying that will cover more is the 7.2 & 14.4 NOT THE 21 HSPA+...
BEST LIAR OF ALL TIME & ALWAYS CRYING – AT&T…
William Riddle
Dislike forced restrictions that are selective
Rusty Carter
No comment
Private Signer
No comment
Clay Thrower
The Atrix should be faster than the iphone 4 (since the iphone is "3G" and the atrix is "4G") but it is not. At&t needs to fix this and not show favoritism to the iPhone following.....
Private Signer
No comment
Private Signer
No comment
Adam Fletcher
I put my wifes Iphone4 side by side with my atrix, both full bars, Iphone smokes the atrix on ping/upload. What a pile of crap. ATT you have 2 weeks to fix this or the phone is coming back.
Raul Cruz
No comment
Joel
No comment
Juan Santillan
Justice
Ching Shih
It does not matter how fast the data is (2G, 3G, 3G+, 4G, 4G LTE, 5G, etc.), if AT&T is going to cap the speed!
mapobean
No comment
Louie
I've been a loyal AT&T customer for too long to be lied to and treated unfairly like this. An honest explaination as to why this is happening and when it will be fixed will keep me from returning this phone, even though I love it, and changing carriers. I will not pay the same money as iPhone customers and not get the same service
Joe Henrichs
The good news, I have 3 weeks to return my inspire "4G???". The bad, I need to change carriers after over 8 years of struggling with ATT. Sometimes change is a good thing.
Joe Pichon
No comment
ST
Please someone sue ATT !!!
Private Signer
This needs to change. ATT, please unlock HSUPA on the Atrix.
Myke
Stick with your words att i was hoping for 4g speeds ... disappointment
Seth
Please AT&T, Fix this ASAP :)
ryan
eff
Martha Penagos
really at&t!!!!
Private Signer
No comment
Tom Mullen
locked into a 2 year contract by FALSE ADVERTISING. i would be willing to join any class action lawsuit.
Xavier Ortega
I, like most of the others here, bought the phone for its powerful feature-set, as well as promised "4G" speed. If one of the key features of the phone can't be used as advertised, what's the point in stating so in all of the marketing material? It's a disservice to all existing and potential AT&T customers.
James Collins
selling a 4G phone that only does 2G speeds?! FALSE ADVERTISING, and true 4G is 1Gbps!
vtatrix
just awful performance
Private Signer
I am about to pay the early termination fee and move on if I do not get what I am paying for! H+ is a Fail
dave
Signed
Primo De Leon
Stop the nonsense att and treat your customers fairly
Kirk Miller
No comment
Taylor
It's sad that 3G phones are getting much faster speeds than the 4G phones. Please fix this AT&T and at least make them equal.
Neal Rahman
No comment
Frankie D
I really wanted this phone i sold my inspire to get this but its the same thing network wise :-(
Mike Stokes
I completely support this. I myself was thinking of getting a Motorola Atrix for similar or faster speeds than my iPhone 4. But definately not slower. I'm in a tough spot of staying with a company (almost 10yrs of loyalty) that limits me or switching to a company that has a happier customer base all around. Please AT&T don't be unfair to all of your loyal customers.
Joe
I'm staying with T-mobile. There's no way I'm going to switch to AT&T.
Dustin Maki
No comment
brad
i have an iphone but this is lame
Private Signer
No comment
George Gong
If action isn't taking by ATT to resolve this by year-end, I'm taking my business and my entire family plan elsewhere.
riley
apple abandoned at&t, stop being loyal
Private Signer
No comment
Private Signer
No comment
Private Signer
No comment
ted
Sad :(
patty
No comment
Private Signer
I wander if att would do anything if users didn't complain...
ronnie
No comment
Lawrence Grove
No comment
RD
I smell a lawsuit coming.
John Stiles
I returned my Atrix over this and only got the Inspire because I could bypass the limits with custom ROMs. HATE, HATE, HATE AT&T! Considering moving my 5 lines to Verizon.
Private Signer
No comment
Alec Stephanov
AT@T must fix this!
Charles Enwesi
This was one of several reasons i switched from AT&T to T-mobile.
Gerald Baker
Please do not cap or limit out upload / download speeds. Using the label of "4G" and offering limited speeds that do not come close to "3G" speeds is misleading. We will pursue a class action lawsuit for damages.
Scott
No comment
Kelley Brown
wont be buying any 4g devices until this is fixed. Will be a verizon customer by the end of the month. Im covered with LTE
Joe C
Don't be evil.
Private Signer
Class Action
Alan
No comment
Private Signer
I'm disappointed. Why the double standard. My personal test shows the same results in my area.
William Picek
No comment
Melanie M.
I refuse to buy anything new from AT&T till this problem is resolved. I've been a customer from AT&T from before their merging with Cingular (yeah. long time), but this might actually have me switching carriers. Tsk tsk, AT&T. Not cool.
John Hernandez
Yeah we pay as much as the Iphone Users do or mayb more since the new data plans.
Chris
ATT sucks
Anthoni Obrien
its every android phone they have
SeattleAl
AT&T, at the very least be honest with your customers. I've had two reps tell me nothing has been capped with these phones. I don't think their intentionally lying, I think they just don't know. Yet another AT&T Fail!
Harold
Zack's update with phone # is a big plus- how ridicluous that "they weren't aware of the issue." Can you say Pinocchio!!!!
Michael Caiola
Wake up AT&T, this is why your network's reputation is in the dumps. Deliver what you promised.
Private Signer
Please do not cap the upload speeds. I bought an Atrix 4G for the video chat capability and it's horrible right now.
Yuni
Fairness.
Bryan Davis
No comment
D McNabb
iPhone 4 user that can't get less the 2 GB per month with limited usage. The data plan SUCK!!!
Javier Bonilla
No comment
Private Signer
No comment
francisco pelayo
No comment
Private Signer
No comment
Rick Jenson
Atrix 4G needs to at least equal the Iphone4 in data speeds! Come on AT&T, there is no excuse for this cap on speeds.
TMOORE
No comment
Kevin Keo
No comment
Dylan Smith
No comment
Emmanuel Izaguirre
No comment
Hassan Alamer
We need a real speed
Roger Lee
ATT is a joke, money flows in, garbage flows out
Robert Wright
Terminating my contract with AT&T unless data download and upload speeds in the Salt Lake City area greatly improve.
Javier Vasquez
Let us have what we pay for.
Albert B
Speeds in NYC are ridiculous!
Bradly Lane
Be fair, we pay the same price for the same service.
Scott Duffy
This is BS. I've been calling tech support almost every day and talking to managers. Most of them have no idea what HSUPA even is. The funny part is they tell me 500-800kbps up is "the norm for 3G". What a joke at&t is and I've been with them for 6 years. Looks like I might have to go back to Verizon, which I used to hate even more, but now its at&t who is gimping phones.
Private Signer
AT&T, stop treating the ATRIX customers/owners like 2nd class citizens. Either enable 3G speeds for all, or CAP the iPhone customers. I pay just as much for my service as they do theirs. Unfair business practices!
Didier Cholay
No comment
Private Signer
It's the same thing with the Inspire 4G. It makes ABSOLUTLEY no sense to me to release these as your new 4G capable devices and they are slower than older 3G devices. I contacted ATT support over this as well and received nothing but a pacifying cookie-cutter response that explains that the phones are in-fact crippled and "do not support" HSUPA. Hmm thats interesting when both devices have radios that natively support HSUPA & HSPA+. So the correct response from them should have been 'we have DISABLED HSUPA'. My next question would then be WHY?! Maybe if HTC and Moto were in bed with them like Apple things would be different. Completely backwards IMHO, ATT.
Raza Uddin
I only decided to stick with ATT because I was hoping my loyalty would be rewarded. Unfortunately, this does not seem to be the case.
Private Signer
Date,ConnType,Lat,Lon,Download,Upload,Latency,Serv erName,InternalIp,ExternalIp
"2011-02-20 18:15","Cell","38.00000","-97.00000",324216,18779,6,"Wichita, KS","10.139.221.33","166.133.14.80"
"2011-02-20 18:15","Cell","38.00000","-97.00000",286707,15099,1348,"Wichita, KS","10.139.221.33","166.133.14.80"
"2011-02-20 18:14","Utms","38.00000","-97.00000",199168,17940,8,"Wichita, KS","10.139.221.33","166.133.14.80"
"2011-02-20 18:13","Cell","38.00000","-97.00000",420658,25653,8,"Wichita, KS","10.139.221.33","166.133.14.80"
"2011-02-20 18:13","Cell","38.00000","-97.00000",135197,16088,452,"Wichita, KS","10.139.221.33","166.133.14.80"
"2011-02-20 18:12","Cell","38.00000","-97.00000",208242,14974,459,"Wichita, KS","10.139.221.33","166.133.14.80"
"2011-02-20 18:12","Cell","38.00000","-97.00000",244708,18474,455,"Wichita, KS","10.139.221.33","166.133.14.80"
"2011-02-20 18:11","Cell","38.00000","-97.00000",405405,19849,9,"Wichita, KS","10.139.221.33","166.133.14.80"
"2011-02-20 18:11","Cell","38.00000","-97.00000",418884,18635,587,"Wichita, KS","10.139.221.33","166.133.14.80"
those bolded numbers are PROOF our upload is RESTRICED!!!!!!!
"2011-02-20 18:15","Cell","38.00000","-97.00000",324216,18779,6,"Wichita, KS","10.139.221.33","166.133.14.80"
"2011-02-20 18:15","Cell","38.00000","-97.00000",286707,15099,1348,"Wichita, KS","10.139.221.33","166.133.14.80"
"2011-02-20 18:14","Utms","38.00000","-97.00000",199168,17940,8,"Wichita, KS","10.139.221.33","166.133.14.80"
"2011-02-20 18:13","Cell","38.00000","-97.00000",420658,25653,8,"Wichita, KS","10.139.221.33","166.133.14.80"
"2011-02-20 18:13","Cell","38.00000","-97.00000",135197,16088,452,"Wichita, KS","10.139.221.33","166.133.14.80"
"2011-02-20 18:12","Cell","38.00000","-97.00000",208242,14974,459,"Wichita, KS","10.139.221.33","166.133.14.80"
"2011-02-20 18:12","Cell","38.00000","-97.00000",244708,18474,455,"Wichita, KS","10.139.221.33","166.133.14.80"
"2011-02-20 18:11","Cell","38.00000","-97.00000",405405,19849,9,"Wichita, KS","10.139.221.33","166.133.14.80"
"2011-02-20 18:11","Cell","38.00000","-97.00000",418884,18635,587,"Wichita, KS","10.139.221.33","166.133.14.80"
those bolded numbers are PROOF our upload is RESTRICED!!!!!!!
John C.
AT&T: Do the right thing and fix this!
Private Signer
No comment
Craig Phillips
its so very misleading to consumers, and offers a lesser experience. please correct
Private Signer
No comment
Private Signer
No comment
Jason Keomany
Do the right thing and release an update. Quit false advertising.
Jason Bolen
Please fix this!
Private Signer
And you wonder why people bash your network and are jumping to verizon in droves. I was about to re-up my contract and get the atrix but after this I think I will hold out until July then leave for greener pastures myself.
TJ Murphy
Give the customers what they are paying for!
Brian Jolly
No comment
Matthew Crowell
no 4g speed in dallas, tx. (ATT corporate headquarters).
Private Signer
This is why I quit my job at AT&T mobility. I saw this stuff happening years ago.
A Wagner
If AT&T does not make an official statement on this within my 30 day return period, I am returning my '4G' phone, riding out the last 2 months of my contract, then switching to a different carrier.
Bill Sincavage
I'm very bothered that my hard earned dollar doesn't go as far as it does for your iphone customers. $500 for a phone that gets slower upload speeds than my wifes year old HTC Aria.
Private Signer
damnit and i just signed a 2 year contract with at&t. Regret..
Brian
Just another way for AT&T to grab more money
NMoulton
We have 30 days to return our phones.
Andrew Ogden
No comment
Ricardo Arredondo
Been with my x10 for a few months upgraded to the trix and have been capped ever since. ATT needs to uncrapify my connection
Jon Mesterharm
I might have to return my phone if this doesn't get fixed before my 30 days are up.
Alex Lawson
Dirty business.
Alejandro
I feel cheated and disappointed, fix it now
Richard Petrin
Upgraded from an iPhone 3Gs to an Atrix only to get slower speeds. Seems like bait and switch on data to me.
Pradeep Melam
I am also really upset with speed cap
Private Signer
No comment
Justin
Atrix 4G displaying H+ when really in UMTS area, BOOOOOOOOOOOO!
Matthew Yip
No comment
Abraham Hsieh
data has been much slower than expected. looking for alternatives with other companies
Private Signer
Fix it ATT!
Raj
I guess now I know what the cap, in my captivate stands for. It's sad that I have to throw out my warranty, root, and, flash a Canadian modem to use my device to it's fullest capability. Last time I looked, I pay the same monthly rate for data as the iPhone users. No reason I should be asked to subsidize their data speeds. Give me my HSUPA, or give me a price cut. Otherwise I am going to T-Mobile the first chance I get.
james
4g my ass this is pathetic.
Pradeep Dasarathan
Don't fool customers with such mentality
Private Signer
Liars!
samy
No comment
Dodridge Smith
Don't fool the customers
Att fails me again
FCC where are you!
Private Signer
No comment
Private Signer
Disappointed really
Private Signer
No comment
Private Signer
No comment
Brendan B.
This is very disappointing AT&T, If there is no resolution before the end of my 30 days I will return the device.
When will companies learn that the only reason they exist is because of their customers? Lying and misleading your customers will not breed loyalty. Good products will bring you to the top, but only dedication to excellent customer service will keep you there.
Hey AT&T! You still have time, FIX the issues before it is too late.
When will companies learn that the only reason they exist is because of their customers? Lying and misleading your customers will not breed loyalty. Good products will bring you to the top, but only dedication to excellent customer service will keep you there.
Hey AT&T! You still have time, FIX the issues before it is too late.
Private Signer
Don't cripple an awesome phone and allow the speeds for iPhone...
David Ngo
AT&T restrictions are very consumer UNFRIENDLY. Shame on you AT&T. AT&T needs to fix this.
Sam Sullivan
I do think it is a little absurd that a '4G' phone can't get 3G ups/downs..this is a major turnoff of this powerful phone.
Josh elswick
I will be returning canceling my concert. I left T-Mobile 2 weeks ago for this???? Very sad att.
Erwin D
We shouldn't have to pay the same price for data plan as Iphone 4 users for 1/4 the upload speed. Besides how much bandwidth do you really save from capping a few thousand users as opposed to the millions of iphone users.
Private Signer
Your customers paid for 4G capabilities when buying these phones. You owe them full 4G services.
James Knoles
This isn't right, we pay the same for less than what every one else is getting.
Private Signer
No comment
Sergey Mineyev
No comment
Private Signer
No comment
b2tharian
No comment
TRC25
It's stuff like this that gives AT&T the reputation that it has.
Mrs.Stokes
No comment
P. Diddy
Come on att..I'm a new customer. really don't want to leave within my 30 day period
Kevin
This is bull ish ATT. Forget the Iphone. They screwed you over.
Stephen
ATT = LIARS
Mike Wisniewski
No comment
Ray
At&t = False Hope
Mary
We should all return our phones. Then they will listen.
At&t = Fail
At&t = Fail
Logan
No comment
Dustin Wohlgemuth
No comment
Private Signer
No comment
Wesley Quach
Not cool AT&T.
Brian N.
Please AT&T you did a great job by signing up some great Android phones, don't lose your customer base by crippling the data we already pay too much for. You continue to promise us great products and service but when you actually deliver.... it's almost a let down. If this doesn't get cleared up soon, I will seriously consider taking this matter to court and cancel my contract. You are misleading the public and we can make or break your business. We are not sheeple, we are people who like quality products and do business with good products. Please maintain your god reputation by doing what is right.
Private Signer
Please update your "4G" devices for HSUPA including the HTC Inspire 4G.
David T.
Thieves!
Blair McDaniel
My HTC Fuze get faster uploads.
demond shaw
my captivate was way faster!
Private Signer
AT&T must stop playing games with their network capabilities. Invest the money to upgrade the backbone and radio network and make it work!
Jerry Brown
We've supported ATT now let them support us
Allen Finchum
I have both the Inspire and Atrix and have had 3 different iPhones --- services provided should be the same to all devices.
Justin Burnett
Please give me what I paid for.
Neil Weiss
This is an amazing device (Atrix), but the throttling of data speed is unacceptable.
Al Menard
inside my 30 day return period and I am very skeptical of the data advertising AT&T is doing. 4G label and 3G at best speeds. Sell Sell Sell, Charge charge charge.
Thomas
No comment
Private Signer
No comment
greg k.
No comment
Redneck
Fake 4G.....looks like "False Advertizing"
John Griffin
No comment
M. Carassus
I hate big fat shady corporations....
S.Lee
Well, AT&T is starting to get great products in...the network's holding the devices' capabilities.
John Jason Jordan
I have ten more days to return the phone. If the caps are not removed by then, Motorola and AT&T just ate another phone.
Chris
WE WANT OUR SPEED BACK, AND WE CAN'T LET THEM GET AWAY WITH EVERYTHING. FIRST UNLIMITED DATA PLANS AND NOW THIS.
Private Signer
No comment
Mike Slavescu
Please fix this issue or I will be forced to return my Atrix and move all 5 lines to another provider that can deliver 4G speeds. Thank you!!!
Dominic Agatep
No comment
Private Signer
No comment
Private Signer
No comment
Logan
And AT&T wonders why it's hemorrhaging customers to Verizon...
Kurt Place
stop selling things you cant support. or support the things you sell.
Jim
Stop being shady. With full network speeds, your new products you are supporting might even generate increased sales/ subscriptions and overall user satisfaction.
Daniel Dobrowski
I recently got an atrix 4g and this is ridiculous.
Private Signer
No comment
Grant K Spitz
No comment
jimmy m.
No comment
David
I want my fake 4G download and upload speeds :)
jeremy m
Free the network!
Steve M
Quit the favoritism! Unleash the capabilities of the Android 4G phones!
CGL4AU
My crappy iPhone 3GS had better data speeds than my Atrix. 3.5G HSPA+ is a joke so far. Just give us the APN protocol setting over the air and save some face.
frank collins
what good is it to be the fastest if you aren't consistent?
Private Signer
No comment
Kris
Were paying for high speed data, so we deserve the best ATT can deliver and they should always be trying accomplish this. That where values come in, guess ATT has some answers.
Daniel Stanard
No comment
Private Signer
No comment
scott
Let the phone live up to its potential.
danny
No wonder almost 98% of ATT customers use les than 200 MB a month.
Private Signer
No comment
stephen maddison
No comment
Private Signer
Why do u do this att
Private Signer
No comment
Private Signer
No comment
Matt Speer
I switched from an iPhone 3G on AT&T to an Atrix 4G and the Atrix is much slower on uploads.
Private Signer
No comment
Private Signer
Since when is 4g SLOWER than 3g this isn't right!
Eric
AT&T is ridiculous.
Andy
Real speed please!
Private Signer
Honesty is the best policy. AT&T should have waited to release 4G phones until their network was ready. Consumers are smart we know or will know when we're getting duped.
Gene Hrubi
Another example of how AT&T is short-changing customers. After 10 long years, I'm done after this contract.
Craig
No comment
Moe Hassan
No comment
Charlie
I agree. The speeds are pretty slow. Also I have noticed that the coverage map at http://www.att.com/network states "Map depicts current and future 3G coverage. 4G coverage not depicted." Then why when I click on the map, it shows 4G coverage? They need to get their story straight! I'm ok with it being labeled a 4G phone, as 4G devices on Sprint had to deal with not having 4G off the bat, but if we can't even get 3G speeds, then what's the point?
Todd
HSUPA was stated in the literature, 300 kbps is not High Speed Upload...
Dustin Comb
No comment
Azmon Rougier
AT&T, you are too chummy with Apple...I don't think this is by mistake
BJ Heeke
As a former ATT tech rep I had to field data issues all the time. This is not new, but a constant source of frustration. I have the Samsung Captivate and my upload speeds are always less than 1mbps. Give us what we are paying for!
Todd Nadenichek
No comment
KO Harris
AT&T Download speed on 4G in NYC have never cracked 1.4 Mbps for me. I check SPRINT's Network... 6.0 Mbps and better almost every time. Not such great phones... but I need the speed and the great data plans.
Goodbye AT&T.
Goodbye AT&T.
Brian Mazza
Please fix this, I love the Atrix and don't want it handicapped.
Joseph R. Smith
HSUPA speeds need to be allowed on capable 3g devices, too! (Samsung Captivate)
Evan Lathrop
Our android hardware is fully capable of HSUPA speeds, and you're artificially capping it as if you're still afraid to offend Apple. Just get over it and give us our speed that we're paying for. Otherwise, we're leaving you for someone else who will give us what we pay for!
D. Mule
I am signing because they are misleading EVERYONE with their "4G" marketing. IT IS NOT TRUE 4G.....PERIOD. How can they advertise something that is not true? Isn't this illegal? ATT only works hard on trying to find ways to get more money out of customers, not their crappy network. Furthermore, they want you to PAY for a Microcell so you can actually have a conversation in your house? Should you have to pay for a service that should already work? I have a single story home. There should not be a problem inside my house, but they want $200 to fix their problem by using MY DSL bandwidth for their crappy network failures. UNREAL.
Toufic khaouly
No comment
Paul Molnar
No comment
Nick Johnson
ATT rep told me directly that 4G is not 4G, but they labeled it as such to compete with Verizon and T-Mo. Regardless, no reason the Atrix should be so much slower than the iPhone.
Matt A
Love the phone, but hate this capped spee BS. Giving priority network access to the iPhone for the same price we are paying to use other hardware sounds like an anti-trust violation to me...
Keith Faulkner
The Atrix on AT&T - it's like giving a rocket launcher to someone who doesn't know how to load or shoot it.
Lina C
way to promote apple over every other phone :(
Brian Tufo
AT&T needs to fix this as it is an outrage that their glorious Apple product gets whatever it wants but yet out Android based Motorola Atrix 4G gets denied. Fix it AT&T!!
Jason W.
I never thought I would say this, but I'm heading to Sprint in three months when my contract is up with AT&T. If AT&T doesn't get with it, they are going to be the number 3 US wireless carrier before they know what hit them.
Andrew Franke
This is absurd. There should be no reason to even have this petition, especially since the atrix was touted so highly. Pisses me off. My 3GS was faster.
Robert Dillon
ATT = lame-o
Steven
No comment
Kurt Niosi
same ol AT&T
Steven M
I switched from Verizon to AT&T specifically because AT&T launched 4G in my city and Verizon hasn't. Capping speeds removes that advantage, AT&T.
Private Signer
I've been a loyal AT&T/Cingular customer for as long as I've had a cell phone. But this issue alone is tempting me to return my Atrix (awesome phone btw) and jumping ship to Sprint.
Cuneyyt
I bought HTC Inspire 4G and hoping that it would be as fast as they say it is but in reality download and upload speeds are Slower than my Captivate 3g. How would you explain that?
Private Signer
No comment
Justin N.
Unacceptable!
Douglas Campbell
No comment
Gerry Sepulveda
No comment
rachel mintz
No comment
Justin Griswold
No comment
Randall Knapp
Atrix user unhappy with upload speeds.
Kirk Koinis
treat us fair! We pay a lot of money for less than fair service.
Sam Rothenbaum
My Iphone 3G has better upload speed
Manuel Alcantara
If this is not fixed soon I will be forced to take back my 4 Atrix phones and close my account.
Ryan Strenke
I believe that we shouldn't have a cap put on a feature. Just because all of the dumb iPhone users out there are taxing the network, we should not be penalized. Make iPhone users pay a premium or something or expand your network.
Santosh Mahindraker
Stop being unfair...!
David T
No comment
John B
I have been loyal to AT&T / Cingular, and before it was even Cingular. I got the Inspire for better speeds. I still have my Aria. The Aria is getting better upload down and up speeds than the Inspire.
Rick from El Paso TX
Ohh God, I cancelled with Verizon to get ATT Atrix w/ 4G........Stupid!!!!!!
patrick
I baught Inspire because it was 4G. I could've go with windows phone if I knew. I much like windows over Android. I have a reason to return it and wait for lte.
Private Signer
No comment
Eugene F
I have been with A&T for years, with huge family plan and 3 data plans on it, paying "full size" bill every month. I just bought Artix based on its 4G adverts and I am very unhappy with how AT&T keeps "milking" customers like me not giving in return what it advertises.
Philip S
This is not fair at all..
Private Signer
No comment
Private Signer
This is totally unacceptable by AT&T
liljohn
AT&T, FIX THIS!
Private Signer
I'm paying for it dammit.. gimme 4G!
jpf
don't cheat your customers
Nick Odoyle
If there isn't a guarantee that my Atrix won't be faster than a 3G POS (i*hone), then I'm switching to verizon before my 30 days are up.
Premium devices should be treated as such.
Premium devices should be treated as such.
Mike Neese
No comment
adam maffey
No comment
Garrett
No comment
Robert S
AT&T, I will speak with my wallet, I will speak with my voice. To Verizon i will go, and all my friends will know!
Private Signer
The audacity of ATT to claim the largest HSPA+ coverage area and highest speed is what amazes me. Atrix is a great phone but it's completely hobbled by ATT's broken network infrastructure.
cordell collins
No comment
James Cerven
AT&T - why would you disappoint your customers this way ? Stop cheating your customers who pay good money for your services.
Private Signer
No comment
Jahvon Gordon
I was very enthusiastic about the release of the Atrix 4G and Inspire 4G, but if AT&T has the audacity to brand both devices as 4G when their HSDPA network is premature and then on top of that all, LIMIT the speeds that users can reach on these premature network bands; I'm not sure if I still want to bother picking between the two. Either would be a disappointment. Finally, it's ridiculous that those stupid bloatware pre-loaded apps can not be removed. AT&T needs to realize that Android is all about freedom, so at least the illusion of that should be granted.
Criag Mogi
AT&T and Motorola need to ensure that we are getting what we paid for, which is what they advertised for. We pay for the same data plan as the iPhone, why are we experiencing capped data rates while they are not? This is unacceptable.
heyitsrico
Class ATT screwing the customers.
Tsanko
Typical ATT ... root and install custom ROM to use full speed, tether and ... FINGER ATT
Private Signer
I will be returning my atrix soon, I liked the phone a lot but will switch to sprint's evo
Tuan Trinh
Called them and got bad service, hoping to get contract terminated.
Chad
This is completely unfair.
Richard Monaghan
ATT as always finding a way to ruin a perfectly good thing
simon
No comment
kelvin eng
No comment
Dub
Lack of communication is my biggest issue. If ATT would just communicate to its customers and 1) admit that HSUPA is disabled 2) tell us why and 3) most importantly tell us when (or if) they plan to enable the HSUPA then customers could make the best decision based on their circumstances. I would not be upset if ATT said that they will be enabled HSUPA in 30 days. If they say they will enable HSUPA in 9 months then I want to return my phone before my 30 days have passed but still would not be upset. If I keep the phone and there is not an update soon then THAT would be upsetting.
Geoff
No comment
Ray
Yea I see it alot I vs an Iphone 4 against my dell streak and the iphone won and my streak has the 4G (or) H
Cash
Really ATT? Give the Atrix (and all other androids) some real 4g.
Dell Streak User
This is bull chips I just upadate to 2.2 to get the get some ture speed of my device and not getting what I freaking pay for and I been a patient att money giver. I hope At&T lose win we get a whole alot of signatures.
Mark Singh
To AT&T, users are paying for a data plan that is HSUPA capable. Please add support. Your continual asinine (and most likely illegal) policies need to stop.
To Motorola, you have done so many things right with the Atrix. It's hardware is unmatched and probably will be for the next 1-2 years. However, if you continue to bend over backwards for the carriers, I don't think you will ever develop a customer base. I would've bought the Atrix carrier un-locked even if it meant paying a higher price (I'm sure others on this petition would agree).
To Motorola, you have done so many things right with the Atrix. It's hardware is unmatched and probably will be for the next 1-2 years. However, if you continue to bend over backwards for the carriers, I don't think you will ever develop a customer base. I would've bought the Atrix carrier un-locked even if it meant paying a higher price (I'm sure others on this petition would agree).
kix
WTB! 4g oh wait a min i already have WTH* 4g!
Private Signer
This needs to be fixed.
oscar
I hope ATT takes this serious, I am very disappointed with their service right now.
Private Signer
No comment
Paul
My wife and I both got the Atrix and were looking forward to using the video chat but can't over AT&T's "fastest" 4g network. Like the rest of you I can't get upload speeds above mid-200kps on either phone.
Rob Dougherty
This type of favoritism is unacceptable. I am looking forward to joining a class action lawsuit.
Sean Davies
I switched from an iphone to get a better OS and faster speeds. I love my new atrix but att is killing me with the slow speed of its network.
Aaron Czeizinger
No comment
Private Signer
It does not seem fair that one model (iPhone 4) gets to enjoy network performance above and beyond purported "4G" HSPA+ devices do. Please be fair, and enable HSUPA on other devices!
Private Signer
No comment
Private Signer
Recently bought a Atrix. Great phone unfortunately horrible data service.
Private Signer
No comment
will mchale
false advertising. unethical behavior. will take my phone back within the 30 days and switch to verizon if there is not a more transparent dealing with the matter.
tj olave
No comment
Private Signer
My contract expires in august 2011, mom's expires in Oct 2011... and to think I was going to get us both the latest and greatest android phones, all the bells & whistles and high-end service to match. And now the latest report that Vz has the best nationwide service! Really makes me wonder why I do stay with AT&T.
Jim Young
Wow...Just took it in the donkey one more time from AT&T. Did I mention that I have five lines with AT&T. Trying to cancel them is soon as the contracts are up. I just watched this video and decided that I don't need the upgrade to the Motorola Atrix. They got me for one more year on 1 line, but have been spotty at best on just their coverage here in Maryland.
Aaron Baker
No comment
Private Signer
No comment
Alex Altshul
looks like I'll be switching to verizon for good....
Private Signer
Come on AT&T, I want to like you, but stuff like this makes it very hard not to want to switch to Sprint.
Scott B
No comment
Private Signer
I have had this phone several days now. The phone is awesomely responsive compared to my unlocked Nokia N97. The problem is with that my Nokia N97 operating off of the 3g network of at&t is much faster in download and upload speeds!!!! What is the deal!.. I went to the store and asked why it's so slow and they said it's faster than Tmobiles 4g and verizon 4g network and that is a bunch of crap!!!! This is so freakin' annoying. This should be a legal matter already.... False advertisements and misleading infos when calling tech support.
Tim Spahn
This is completely unacceptable and AT&T should be ashamed.
Will Barkeley
It's tough to watch a company that serves over 90 million Americans make such a huge mistake. Call it what you want, but labeling 3G speeds '4G' is stealing. Ralph De la Vega: What if I tricked you into buying a 1995 Taurus by putting a cardboard Ferrari around the outside? Think about it..
Kyle Chambers
No comment
Public
I can stand outside an AT&T shop and they'll still blame my connection.
Robert Alexander
False advertising is criminal --- "It's not turned on yet" but other phones are capable of HSUPA? Sounds like a blatant lie to me.
Pedro Paz
JUST LIKE EVERYONE ELSE FEEL DECEIVED
ASHISH PUNALEKAR
Not being able to use front facing camera for video chats which it is advertised for .. another thing we need to look at..
Eric de Jonckheere
At&t continuously uses false advertising to lure in their customers. Please turn the feature on (hspa+) and give us what was advertised at the time of purchase. This was a major selling point, was a feature "pitched" be sales staff, and was a total lie.
Sam Savoy
4G ≠ sub-384kbps upload speeds.
UNCAP YOUR UPLOAD SPEEDS and run a real network.
UNCAP YOUR UPLOAD SPEEDS and run a real network.
Acililync
No comment
Shayne Morse
I also have a serious issue with the cap on our new "4G" phones.. and being the manager of an AT&T phone store, we get complaints all the time. Isnt it a little fishy that the phone always shows "H+" when we all know that it is NOT connected to 4G or reaching any sort of 4G speeds.
Alec Smith
ATT you people are ripping everyone off, you need to man up and do the right thing
Beau
Please don't focus on the 4G issue, At&T is using that as a smokescreen. The fact is that the Atrix cannot perform as a 3G phone. Older models such as the Nexus One and IPhone can perform with 3G upload speeds, so THERE IS NOTHING WRONG WITH THE NETWORK. There is something wrong with the Atrix, and AT&T needs to fix it. I bought one, and returned it two days later. If AT&T doesn't resolve and address the issue, I'm planning on switching to Verizon.
Private Signer
The all powerful and knowing iPhone has been dethroned. Set the Android devices free!
Anthony W Erwin
Im in Fort Benning and get crappy service from ATT I cant wait till they fix there network
Private Signer
my Atrix indicates that I am getting HUSPA (H+) speeds. However Speedtest.net shows it only to be a maximum 2361kbps download and 264kbps upload. This is not even near the speeds I should be getting. This is false advertising and stealing from people who buy the phone!
David C
I live in Boston and I just bought the Atrix. I'm having the same issues that are mentioned in this article. I'm seriously considering returning the phone and potentially cancelling all of my phones (3 phones on family plan) with AT&T and moving to Verizon. I've been an AT&T customer for almost a decade. It's one thing if the network just isn't there yet (I was fine with 3G, but excited about HSPA+), but to lie to customers is unacceptable.
Brandon Cole
No comment
Arun
No comment
Private Signer
If your'e going to cap data, then adjust your data rates to reflect this. Don't charge for services that arn't rendered.
Bettylou K.
4G was one of the reasons I switched to a smart phone,,Tssk Tssk ATT!!
Aaron Thomas
AT&T is the anti-christ's company
Anony
AT&T is evil
Anonymous
Get real about 4G AT&T.
Devon Tambke
No comment
Private Signer
sick and tired of getting screwed over by at&t, my 30 days for the atrix still isnt up..........................
James Tobin
No comment
Prabhat
ATT - fix this ASAP.
Dan
With service like that At&t will never get the JD powers award, which they've been trying to get for years. FAIL
Clay
ATT needs a wake up call. Great job for starting this! The people will be heard!
Moto Atrix User...
Moto Atrix User...
Mari
Please fix this so I don't have to listen to my husband complain about it any more! :)
Private Signer
No comment
Steve Christopher
Htc Inspire so called 4G is a really nice phone the speeds are lacking big time. My Iphone 3G had better DL & UL speeds. This should not be. I have been a valued customer to AT&T since 2004, I expect better service for the large bill that I pay.
Eric Men
PLEASE ENABLE THE HSUPA. THIS IS NOT 4G
Private Signer
No comment
Noel Burke
2.5MB down
329 KBS up
What??!!... are you kidding me... what a crock! We need to put these crooks feet to the fire!
329 KBS up
What??!!... are you kidding me... what a crock! We need to put these crooks feet to the fire!
John Srite
No comment
Trevor S.
I hope this is resolved when I am eligible for an upgrade to the Atrix in a month!
Chris H
Today is the last day for the 30 day return period on my Inspire. It is getting returned, I may repurchase one when AT&T enables all the standard features as designed by Google and HTC!
Until then F you AT&T
Until then F you AT&T
Ariel Roldan
No comment
Sebastian Shimomichi
I bought the HTC Inspire 4G that does not have 4G speeds......
Robert Williams
I've struggled with inadequate data speeds in Wichita, KS since AT&T enabled 3G here. It is horrible!
Jennifer Nerio
att is going to bad to worst.
We spend a lot of money on your service.
smh
We spend a lot of money on your service.
smh
Private Signer
No comment
Private Signer
No comment
Devan Suber
I'm up for an upgrade next month on At&t, and I want a cool 4G phone, but not if I can't upload stuff to facebook fast enough!
Jack Lopopolo
Totally unacceptable. I pay top dollar for my service and want what i pay for. Att get to fixing this asap!
Private Signer
No comment
AT&T BE FAIR!
Also, I like AT&T but wish they'd be more Generous (like other Cell Companies) with their Data.(!)
Frank Schlegel
No comment
Bob Carruth
No comment
Austin Allen
TV signals are sent to AT&T uverse homes over a VDSL line that is shared with internet data. TV stream data is no different on the AT&T network than internet data is. Yet somehow Internet use is the only thing that applies to the cap.
Steve Smith
No comment
shallas
No comment
Hue H. Salem
I am very disapointed with at&t about this matter. I felt at&t has mislead me.
Ludwin Ayala
i got the inspire because of the fast speeds.....at LEAST the phone is good..
Private Signer
my 4g atrix has the same upload speeds of my iphone 2g that was purchased in 2007...its 2011 come on now
Chris B
No comment
kandice
shame on u at&t
Shane
4gs my A$$ , wont be signing on with AT&T again.
mark spencer
AT&T I really am getting tried of your customer abuse. You first took away my unlimited data plan now you sell me a phone that is useless. 4g you most be kidding. 3mps download .not even a 1/2 a mps upload. A verizon customer sitting next to me had 3.5 mps download and 3.5 upload. Returning the phone seems to be the only option.
Private Signer
4G now!
Thomas Nguyen
No comment
scott norcross
Im happy to get the chance to speak my mind about this situation. This is definitely false advertisement on at&t's end, misleading the customer, making us think were getting a 4g super phone but in reality its an amazingly spec'd phone but runs at edge speeds. This is BS and we really shouldn't have to deal with this. I mean this is just one more nail in the at&t coffin don't you agree?
scott
No comment
Jason Mcdaniel
No comment
Ammar Chaudhry
No comment
Dave Acchione
No comment
eric graham
4g should be faster than 3g.
Aaron Zechman
Leave it to AT&T to overpromise and underdeliver.
Adam Malinowski
So called "at&t" should go out of business!
Martin Reed
I have been a loyal customer since the original AT&T (pre Cingular) , to this day. I have Always purchased their best phones. I was Misled by this Locked down Slow device. My Iphones are much faster side by side and my Atrix NEVER changes from saying H+. This thing IS CAPPED and LOCKED. IF this isnt changed within 25 days i am returning my phone and service, to go with a provider that dosnt cater to one phone over the other (iphones).
E. Wilson
Signing this petition from my Atrix "4G"
We need the "G" to go from "Gridlock" to "Great" experience.
We need the "G" to go from "Gridlock" to "Great" experience.
Chris
I am amazed that AT&T is doing this and still has not given a satisfactory response. AT&T: Please deliver on your promises!
Carmine Vaselino
Where do I join class A
Jonathan Houlihan
Does H+ actually mean Edge?
Private Signer
I want a refund! And out of my new contract.
Private Signer
No comment
Jordan Bartschi
I do think this represents bad business practices on AT&T's part.
Private Signer
The rub is the fact that apple products are not hamstrung yet the androids are, even after losing exclusivity. Between the capped "4G" speeds and locked bootloaders (which AT&T most likely has influence on), you really need to get your act together AT&T.
Doing things the right way can often be a better return on your investment than screwing customers. Android customers would likely reward (with their wallets) a network that supported completely open android and a level network playing field.
Doing things the right way can often be a better return on your investment than screwing customers. Android customers would likely reward (with their wallets) a network that supported completely open android and a level network playing field.
Private Signer
No comment
Abby Templin
I want 4G speeds or else I'm going to Verizon or sprint for service. What is the point of having a 4g phone if u don't have a network that provides 4g speeds! AT&T should be ashamed of themselves for doing this! I have a feeling AT&T will be contending with a Class action in the very near future.
Bill Grimm
AT&T claims not to have "capped" speeds but they do perform traffic shaping on the non-iPhone APN. Because of they don't call this "capping" they can claim not to "cap" traffic.
juan lopez
No comment
john saxon
No comment
James Joyce
No comment
Private Signer
This affects business decisions and contracts also. Right about now, it's time for my company to start looking at renewing our cell contracts. Any other takers?
Carlos Atienza
No comment
Private Signer
I was really excited about a great android phone on AT&T, but I'm going back to my 3GS if this problem isn't fixed!
Jeff Palk
Getting .56 Mbps/Down and .21 Mbps/Up in Nashville, TN on the Atrix by speedtest.net app
shad azad
just bought the atrix, they make you switch out of the grandfathered in data plan to get a 4g phone without 4g speed. and now its slower than my old 3g iphone. fantastic.
Thomas Shelton
No comment
Carlesious Davis
No comment
Philip Ling
these caps have to go or I will go without internet ...I signed up to ATT for unlimited service not a capped service
Joe Garcia
No comment
Morgan Thunderbolt K
No comment
briand
this is BS
Private Signer
I own the Atrix 4G; I am hugely disappointed that it doesn't live up to its name.
Richard Maunz
I deserve what I thought I was paying for!
Gilbert Sanchez
Att needs to fix this problem fast , I pay too much money for such crappy service!
Get your head out of your ass and stop being so greedy!!!
Get your head out of your ass and stop being so greedy!!!
myriam paez olate
i have htc inspire is more slow than my daughter i pnone 4
Private Signer
No comment
Kent Zhu
I felt I was scamed after getting an iphone 4 and an Atrix and found the huge difference. will there be a law sue?
David Moya
No comment
H.Rael
This is absolute garbage. How about doing the right thing for a change of pace att. All we expect is receive the service that we pay dearly for.Really too much to ask?
Evert Garcia
No comment
Private Signer
4G...how about not even close.
Corey Quan
So much for unlimited Internet. Bait and switch tactics by AT&T and other providers must stop.
S.Kumar
No comment
Freddie
There new data plan is going to push this customer of 6 years right out the door. and their caps are even more ridiculous.
Private Signer
No comment
William Briggs
No comment
jesse boone
No comment
P Wilson
What a sham. Same old AT&T, taking advantage of their customers
Private Signer
No comment
Private Signer
Very dissapointed not only with the upload speed, but also with the download speed. My iPhone is faster than my Atrix.
Oswaldo Vidal
If im paying the same amount for data as my iphone4, but i get slower speeds, than i should be charged less!!
Timothy
Companies cannot advertise something like data speeds, not deliver, and expect me to pay for it regardless of the poor service.
Denis Noga
No comment
gene
No comment
Private Signer
Give the REAL 4G!!
MAKSIM LANDVIGER
No comment
andres etchenique
Hello all, it's not that they are throttling the upload speed DOWN. The issue is they simply have NO 4G to begin with. It's all marketing smoke and mirrors. SHAME ON ATT - STOP LYING AND GET YOUR ACT TOGETHER !!!
jared Allison
Was definitely dissapointed when I first saw the upload speeds!! Even my download speeds are not as they were on my previous nexus one!
Richard Carvalho
What a crying sham! This is nothing less than bald-faced false advertising. Class action should be joined by anyone duped into purchasing an AT&T "4G" phone.
Matthew Morrissey
Had I known my phone would be crippled when I bought it I would have gone to Verison. At least they appear to be honest about their speed claims.
Jonathan Pharr
ATT is becoming more pathetic by the day. Stop capping everything. Now.
Daniel Michael
It is an outrage that the amount of money is spent on these phones & services but we can't utilize their full potential. You shouldn't be able to advertise 4G service until it is actually usable. The Motorola Atrix is THE most powerful Android phone on the market but yet it is crippled by it's network. Sad. Just sayin..............
Private Signer
No comment
Private Signer
Thinking of moving to TMobile just for this reason.
Private Signer
Shame on ATT for false advertising!
Private Signer
This is not expected from AT&T
Private Signer
I just bought the Inspire and am quiet dissapointed with this claim of it being 4G. I'm going to return it.
Private Signer
No comment
Private Signer
No comment
Private Signer
Have had on going problems with att they are going to be losing business!
Private Signer
No comment
Private Signer
I understand 4g isn't in every area yet. The coverage map is very misleading(3g coverage depicted on their 4g website..and even though footnote says 3g...c'mon). Atrix owners should get same upload speeds as iphone owners.
Hung Nguyen
Customers prefer honesty over slick PR or marketing lingo.
Kyle Trenberth
No comment
Charles Parker
Waiting for contract to end to cancel service.
Private Signer
Typical big business. They did what they had to do to stay alive. I think AT&T was scared that Verizon would take some of their customers when the iPhone finally came to Verizon.
Private Signer
Need faster speeds soon
Ernie Ramirez
No comment
Chaudhry Wahab
Uncap our data speeds NOW!
Ryan James
I think ATT is shooting themselves in the foot... continually as of late.
Terry Hardie
This stunt is directly stopping me from buying the Atrix. Good going, AT&T. You're losing my business.
Christopher Farris
I can't believe I just singed a new contract to get the Atrix. I'm leaving AT&T the second my contract it up.
Mark Beleski
No comment
Sonny
ATT you suck
Ray
No comment
P
AT&T is garbage. I spent 10 minutes on the phone with them about how crappy their service is. They proceeded to convince me their service is great in my area and in those 10 minutes I dropped the phone call twice with their tech! Screw them. I'm switching carriers in a month
Erik Curtis
No comment
Billy Poveromo
No comment
Mitchel White
why cant you just launch a reel 4g network and tell us why our expensive phones with expensive contracts are not getting the speeds of cheaper ones
D Lebron
6 days til I return the phone, unless AT&T does something about it.
Krzysztof Wolyniec
No comment
Bert Taylaor
At this point, AT&T should treat all phones similarly
Fasih Ahmed
No comment
Linda Streett
STOP THE BS ATT, PLEASE!
Private Signer
No comment
Norm
For what is supposed to be AT&T's most powerful phone, I have been getting terrible speeds and dropped connections on the "4g" network. What's the point of such a good phone if we're not allowed to use the network?!
Private Signer
No comment
Robert Marsolek
I was one of the first to reserve this AMAZING BEST PHONE OUT THERE... according to CES... FAST... now I havea near useless phone for doing anything data oriented... that has a dual core processor and can't process data because it can't transmit fast enough!!! TOTALLY FALSE ADVERTISING AND WE HERE COULD JUST AS EASILY START A CLASS ACTION WE ARE A CLASS OR SCORNED CITIZENS LIED TO BY ATT.
Private Signer
I have a great piece of hardware, the Motorola Atrix. I live in a rural area, but travel frequently. I have been disappointed as I travel because of the lack of speed in major metropolitan areas.
Stuart McFarland
No comment
Chiran Sigur
had the iph4 which got stolen n no service of help locate it from atnt or apple just cuz i didnt buy family plan or apple care had the htc inspire and now the atrix. I just dont understand how yall can let a device like this name go to shame because ya'll want to cap things u don't need to cap. We paid for ur service tht is caped to 2gb which is something thats need to be unlimited. AT&T is good for nothing else but for capping product they sell. so can't wait till my contract is up sprint is the way to go if theses at least isn't fixed. AT&T fail again.
Frank
My inspire is slower than my old 3G phone
Private Signer
Uncap now. Shady business practice.
Kwest57
This story is sickening! ATT is ALWAYS catering to Jobs and his stupid iphone golden goose...I experienced something similar with wait of FROYO on my Cappy, just because the iphone 4 was coming out and they were afraid if they wouldn't sell enough I crap
Private Signer
AT&T, please treat everyone equally and offer us all service that's able to compete with other carriers.
Franklin Griffin
No comment
Private Signer
No comment
Fermin Lopez
False Advertising?
Private Signer
No comment
Private Signer
tired of waiting for 4g by att
Anthony
at&t better fix this soon
Private Signer
Why sell a 4G phone when the network cannot support 4G speed?
Private Signer
feels like I am back to 2G EDGE upload speed with the Atrix.
Private Signer
No comment
Private Signer
Disgraceful.
Private Signer
No comment
Scott Kessman
Why Sell a Phone 4G when Network can't support it? ANS: $$$$
Jonathon Tackling
No comment
taylor banasiak
No comment
Ron Poehailos
Good marketing is a strong message the company could deliver, not false statements they temporarily hide behind ... waiting to be discovered. Users are too smart!
Private SIgner
No comment
Private Signer
No comment
Varun Shewakramani
No comment
Private Signer
I am tired and worn out from AT&T 's lack of response and lack of action when dealing with their customers.
Ron Aksland
Give us the same speeds as the iphone. We pay the same.
D. Wilson
AT&T = Fail! Me = Epic FAIL for buying into their 4G advertising!
Private Signer
No comment
jim amato
love the atrix but on at&t network it is slowwww!
Kim Kapp
My phone has horrible speed!!!! Please fix this now!!
Shawn Pearsall
20...yes 20 Dropped calls on Thursday. Way to go AT&T.
Dennis Tang
No comment
Private Signer
Not buying another AT&T phone until this problem is fixed.
Private Signer
No comment
Private Signer
No comment
Kevin Cullen
No comment
Private Signer
No comment
Private Signer
No comment
Michael Palatsi
I approve this message
Fawn Lebowitz
No comment
Private Signer
No comment
Erik Julian
No comment
Vinny Stallone
No comment
super angry costumer
No comment
Private Signer
"enhanced backhaul ".
Whatever that is my Atrix data speeds are not closer to my home cable speeds.
As a an AT&T customer since iphone 1 it'd be nice to own an phone through them that they haven't done something to minimize it's capability.
Then there is the extra billing for "4g".
i wouldn't mind if my phone was as fast as whatever "4g" is supposed to be.
Whatever that is my Atrix data speeds are not closer to my home cable speeds.
As a an AT&T customer since iphone 1 it'd be nice to own an phone through them that they haven't done something to minimize it's capability.
Then there is the extra billing for "4g".
i wouldn't mind if my phone was as fast as whatever "4g" is supposed to be.
Grover
it really sucks i want to buy a atrix but after reading i will not even trying to shift to another carrier
Private Signer
No comment
Hector Gutierrez
No comment
April S.
Atrix "4g" user.
Carlos Sanchez
I feel cheated, second class customer just because I don't have an Iphone.
Drew Dumesnil
No comment
Private Signer
No comment
John Bartos
No comment
Ron Jacobs
http://www.intomobile.com/2010/11/17/eighty-percent-of-atts-network-now-has-hspa/
So they lied last year, now the government acts like this never happened.
So they lied last year, now the government acts like this never happened.
Private Signer
Hook me up AT&T.
Private Signer
!!!!!
Bradley Nolet
Are you kidding me AT&T?!?
Douglas Driggs
All we want is equal treatment as iphone.
Well, unlimited back would be nice.
Well, unlimited back would be nice.
Kim Hee
What does 4G on my Atrix mean? I paid tons of money for an old technology in a new device?
Private Signer
Please be fair and truthful about the advertising. I bought an Atrix 4G not 3G that the upload is capped.
Steve Letsom
I only get 1.6Mbs (max) down and 113Kbs up in Eugene. My HTC Tilt (3G) did better than that down and up. What's the deal?
Jeremy Elson
Very slow speeds no where near advertised. My iPhone 3Gs ran faster. Step it up AT&T
Zachary Witman
No comment
Abhay Naik
ATT sucks..with their service, with their plans and with their policy of degrading all smart phones.
anil rawal
Please be fair and truthful about the advertising. I bought an Atrix 4G not 3G that the upload is capped. I think I will return it.
Benjamin Field
I called my Office of the President. They actually had the nerve to say I am the first person to raise this issue. I have also filed complaints with BBB and FCC and looking into FTC.
Prashanth
Come on AT&T, I need 4G speed for my Atrix.
Philip Ling
No comment
Kris
Won't upgrade until hsupa is available
Bob C
12+ year AT&T user - before Cingular merger. I will cancel is this is not resolved.
Private Signer
att 4g = epic fail
Inspire 4g user
Inspire 4g user
Private Signer
I want my promised speeds for my new Atrix 4G!
Private Signer
Come on AT&T... We're paying for the 4G service, let's see you start delivering it.
strikeforce betting
Awsome post !! What cms do you use on your www ?
Govert Koetsier
No comment
Scott Dauphin
Instead of spending billions on buying customers/TMobile please use that money to upgrade your Towers/Data Service. Then you will have no problem being number 1. Word of Mouth will allways be the best way to grow your business. My advertised fast Atrix phone is really SLOW!
B. Smyth
Deliver true 4G service and performance or retract the claim. Doesn't inspire support for the T-Mobile acquisition!
Private Signer
No comment
Gio Zera
No comment
Gio Zera
Ridiculous data plans and stupid caps I wont make this mistake on my next upgrade. No more att
Angry_Customer
Fuck u AT&T for selling us bullshit!!!!
Conner T
First bandwidth caps and now this? AT&T you are turning into a money grubbing provider with more care for their pocketbooks than long term advancement that would make your company amazing and profitable.
Gary Baldwin
On my captivate i was getting better speeds now i have the AT&t Atrix 4G ....im lucky to even get 700kb dl and 200kb up ....its terrible something must be done
George Lopez
No comment
Cornelius Stephens
I really don't appreciate being lied too! Its funny cause your charging me for something I'm not receiving! We signed a contract you should honor it. I'm obligated to pay a bill due to a contract I have to honor it or pay a fee to terminate service so you should honor your service or give me my money back or give us a discount of some sort!
Bridger Hammond
No comment
Monty Shaw
No comment
Anthony DaGrosa
No comment
rony baranyai
No comment
Kostik
Please have 4G or else it's a false advertisement. We will choose Verizon over you!
Dmitri R.
Please be fair or you will lose the majority of ur customers. Verizon advertise 4G and they have 4G.
http://www.wired.com/gadgetlab/2011/03/4g-network-test/#
http://www.wired.com/gadgetlab/2011/03/4g-network-test/#
Jesse Luu
No comment
Sridhar Chigurupati
No comment
steve crighton
I can't believe I left the iphone4 for these slow network speeds.if its not better by iphone5,im going back to the iphone,but this time on verizon
Vyacheslav Khaykin
False Advertising Again
Private Signer
AT&T continues to disappoint even when they have opportunity to shine.
Dustin Clauser
No comment
Tiberias
I just bought this phone because its billed as the top of the line and its going slower than my iPhone 3G it replaced....what a load ATT, im shelling out the big buck on you guys for years and this is what i get?
Chris F
I work in the SF and have had the Inspire since Feb 15th. I have NEVER gotten any better than 2.5 Mbps up and .42 Mbps down! 4G this is not!
Private Signer
Isn't it fraud when the ATT rep at the ATT store tells you lies in order to get you to sign up with ATT?
David Callahan
No comment
Private Signer
ATT Needs To Better Serve Their Customers. Esp with the new merge with T-Mobile, its only going to make their heads bigger.
Matthew hopkins
No comment
Vijay
AT&T should stop selling lies and devices which are restricted. In the land of free, all we get are locked and restricted phones & features.
bear
No comment
Tyler Garnes
Although I do not have a AT&T cell plan I am operating an unlocked Atrix in Canada on Telus. It is pathetic that At&t driven crippling of the phone has affected a motorola product in another country.
Jose Abreu
Give me what I pay such a high cost for.
chris groves
at&t I'm done, bought out my 2 service agreement and am going with verizon. I had such high hopes for the atrix. oh well
AJ
This is garbage
Corey Powers
Our internet service from AT&T has been horrible for months now, but this is just absurd.
Gregory Cogan
It's sad that my upload speeds on my 4G GSM "Inspire 4G" are slower than the SLOWER THAN A SNAIL data speeds of the CDMA (Verizon) iPhone I just got rid of, to get this.
Private Signer
No comment
Andreas Grant
I am growing weary of AT&T's shananigans.
Chad Christman
If AT&T wants to keep there large consumer base they need to up the ante for service plans, and cellular connection speeds
Private Signer
is there any way consumers get justice. ATT shouldnt be allowed to get anywhere near the Tmobile customers...
Todd moore
No comment
larry
No comment
Kyle Brasewic
No comment
Charles CClauser
No comment
Terry Walden
If you want to keep customers, then allow the Atrix to perform as advertised.
Eduardo Martinez
You're crippling my Atrix 4G! We should get discounted data rates since we aren't getting the same speeds as people with iPhones!
Private Signer
No comment
Natalie A.
No comment
Stanley Broussard
No comment
Private Signer
I agree 100 %....plus when my Atrix is connected to my home wireless network, it disconnects constantly.....very annoying, almost like it's forcing me to use my data package....soon I will be dropping AT&T if this does not get resolved!
Sami Hyvonen
No comment
Private Signer
No comment
Private Signer
ADD 4G NOW!!
Nancy
Give us what we F-in paid for!!!!!!
Brian Ross
Between the Atrix 4G having a locked bootloader and things like this, I've about had it with AT&T. Provide the quality service and products we pay for or loose your customers.
elio gonzalez
No comment
gail foster
No comment
Private Signer
No comment
Blake Teach
You get what you pay for doesn't seem to mean what it used to.
umar reed
the download speed for thsi phone are horribel alos. My kids mytouch 4g blows this away. I replaced my iphone 4 and it rate about the same speeds. This is truly false advertising. I understand ATT is releasing an update but they should know better to mislead the public
William Smith
Very frustrating, not truthful
Steve Williams
What ever happened to "truth in advertising?" Was it ever a reality?
Aaron Thomas
No comment
ROBERTO CORCHADO
4g for real pleaseee
JanMan
This is them at(t) their same old tricks!
Jacob P. Ensminger
My recently purchased Motorola Atrix marketed as a "4G" phone isn't 4G or LTE capable!
Michele E. Ensminger
Deceptive advertising AT&T! H+ is not 4G. One of your representatives in Denver, CO (16th Street Mall) stated that your company is just following T-Mobile's suit and acknowledged the lie!
L. Carter
Please at&t I respectfully ask, LEAVE T-MOBILE ALONE!
All you will do I screw over T-Mobile customers & we all know it!
All you will do I screw over T-Mobile customers & we all know it!
John Englert
I did a web search for AT&T dat cap petition and found 3 different ones including this one. Let's get all of the petitions together to get the most impact.
Jack
No comment
Byron Stiggs
4g, fast, you lied at&t
chris martino
No comment
Omnisyn
No comment
Brett
No comment
Michael Benesch
No comment
jamey hodgin
I am with you guys all the way,,,power to the peeps!
Shine Pushpangadan
AT&T Pls stop looting people
Andros
No. Bad AT&T! BAD!
Mark Botten
It's about time regulators set some realistic guidelines to protect consumers (and enforced them too!)
Carlos
I was about to get an Atrix 4G, but I'll wait until AT&T turns on HSUPA.
Mike C.
Wow. Just wait until the T-Mobile merger then you will see big blue give everyone the shaft. Control pricing and data caps all around. AT&T would be out of business already if it wasn't for the Iphone and the death grip they had on it.
Jordan Kazakov
They deserve to go to court, anybody heard about a class action yet. I m ready to join this minute.
E. D. Karper
I got away from A.T.& T. because of the lousy service and unbelievably intolerable Customer disService. Good luck in getting them to listen to you. As long as they get their monthly fees plus the strange charges that would show up on my bill every other month on average, they don't care about anything else. A call to Customer disService will often get you a very unhelpful rep acting as though each rep was responsible for maintaining the influx of cash TO A.T.& T. themselves. VERY HARD to get bills corrected even when you have the evidence in writing that you were improperly billed. They put you off any correction as long as they possibly can; often times they "have no record" of any previous calls on the matter. If they keep recordslike that, how could they provide decent wireless, cable TV, phone (U-verse), etc. services reliably. Their ineptness runs throughout ALL their services.
Eric
No comment
Private Signer
If we're paying for 4G and not getting it then some sort of bill credit is due. It doesn't matter that the cost of a 4G dataplan is the same as a 3G plan. I purchsed expecting to get a certain type of service. I'm not getting what I was sold I expect a credit.
Chris
No comment
Dan Meredith
No comment
bardzochudyy
I can't wait for more intereesting posts! When will you update your interesting blog?
tabletki na odchudzanie
tabletki na odchudzanie
@KaYLeEsMoMMy773
via Twitter
via Twitter#signed "AT&T Misleading their Customers and Capping Upload Speeds!" petition: http://groubal.com/p/1z4 RT to sign
John Lauruska
Yes, I have the Motorola Atrix and my upload best speed is 626kbps or 0.62Mbps. If this is 4G speed then it's not at all there and very disappointing.
Pedro Infantes
No comment
tony
Common its sad when your friends iPhone 3gs can out run my brand new HTC inspire "4g". He is double my download speed and the same pathetic upload speed
Mr. W
If AT&T wasn't the best GSM carrier in the country (that's not saying much), I would have left a while ago. The constant contract policy changes and the lack of variety in plans with smartphones are so disappointing. Now this...
Private Signer
Unscrupulous business practices from AT&T.
Private Signer
No comment
rushpoker
You should make better site design
play poker online
play poker online
Debbie Lee
I agree.. why purchase a new 4g phone if we get 3g service? Lets not leave out the new ATT HTC inspire.. I did use/play with the atrix 30 days and loved everything but the font size...didn't want to root but had to be able to see keyboard so traded it in for the New 4g HTC... still love atrix but this will work just fine for me "IF" att gives me the speed I am paying for! Didn't run a speed test on the atrix but speed for the HTC is: dwn 543-830kbps up 208-310kbps... COME ON!!! this is nuts!!! I am going to comparespeed with my bgf iphone this weekend...will post the findings... maybe ATT will suprise me and my speeds will increase between now and then NOT!!
Aaron
AT&T is awful!! I hope they are sued. This is ridiculous. Thankfully there is a legitimate GSM company here in the U.S.: T-mobile. Oh wait, nevermind. F!@# you AT&T!!!!!!
Private Signer
No comment
Jared Ward
No comment
Paul
Art gave me 20 dollars off for six months. And will allow. E to upgrade phone when real lte phones come out.
john
it is unacceptable that with my prior phone i had higher download speeds...(X10<- i know...) i upgrade to a "4G" phone just to discover that the upload is capped... TOTAL BS!
Private Signer
No comment
Patricia
At&t has a law suit in court now about this subject. Unfortunately it's a group kind that gets only the lawyers rich. But who knows maybe it will help At&t be more honest about their speeds in the long run.
Private Signer
No comment
Graham K
AT&T, quit leading by following, its time you take a chance and smoke the competition....your "4G" is not the way to do it, if I wanted slow as Xmas speeds I would have gone to Verizon.
Sherry Toles-Spruiell
No comment
SpeabeDomsoma
No comment
Alexander
Signed! This is BS!
You should check out my Groubal too!
http://www.groubal.com/att-is-price-gouging-by-disabling-device-features-must-read/
You should check out my Groubal too!
http://www.groubal.com/att-is-price-gouging-by-disabling-device-features-must-read/
Private Signer
Unlimited downloads and 4G, please!
platnetypowania
Good work, it's pleasure to read your interesting articles. Waiting for more
platne typy bukmacherskie
platne typy bukmacherskie
Jacob
You can't just disable one of the most important features of a phone without telling anyone. What kind of company are you?
Shim
Where is the class-action law suit...?
NANCY KATZBECK
No comment
Michael
No comment
Wayne Holmes
No comment
Ryan Burrows
Seriously AT&T... It's April 6th and you still can't even announce when the update will be released? Just that it is in April?
robert fisher
come on at&t,where is my 4g upload?just because i don't have an iphone?
Tucker Southerland
wtf att
Dantiano Ferrell
ATT is losing more respect everyday with me. I bought the 4G inspire @ full price and this is the thanks I get
Nam Nguyen
This might be ATT's way to get consumers to buy MORE IPHONE!!! so they can fulfill their end of the bargain/promise to Apple. The company might have promised Apple a higher sales number in iphone then it is so they are trying to cap it. This will force people to dislike 4G phones and what not and sticks with iphone.
Private Signer
AT&T is hitting its customer base in ways it will soon feel. I have been with them loyally, and I am a Netflix user as well as an individual who often has to download work files. Also, I sometimes like to download (legally through i-tunes or PSN) music and movies. Now I have to pay the providers of the music and movies (Sony and Apple) which is fair with me, but I also have to pay AT&T for the privilege of being able to BUY these products. Why does AT&T deserve to get money when all they are providing is a little bandwidth for it? What happened to the CONTRACT that stated "unlimited internet usage"? AT&T has breached their contract, danced the screw with their customers, all in the name of trying to take down Netflix, Hulu, Apple, PSN, and online gaming in order to build their own (barely available due to limited martkets) U-verse TV service...or maybe they are fighting for the cable lobby.... I am seriously considering going to cable, even though they, too, have bandwidth caps, just to help remove some of AT&T's customer base.
This move will (possibly) decimate its customer base and (hopefully) obliterate it. Sign me up!
This move will (possibly) decimate its customer base and (hopefully) obliterate it. Sign me up!
Jim Wingo
C'mon ATT... your practice is unethical
Private Signer
To advertise this phone as 4G while it's capabilities are less than 3G and not having the "4G" HSPA+ network enabled shows us what you think of your customers. How can we trust you to be our service provider?
Zinaattelepax
No comment
Private Signer
No comment
Private Signer
Capping the atrix to below 3g speeds is outrageous. Yes, 4g isn't ready yet...no, it should not download slower than an iphone
Tom Nguen
Turn it on AT&T, Verizon seems to do a better job telling the truth!!
RLB
We buy AT&T products to support sales as loyal customers...now return the generous and honest favor by turning the HSUPA back on for all Atrix and Inspire 4G owners!
Marcus St.Ledger
This is BS and AT and T now sucks. Charging for limited internet access. I am switching to verizon because ATt is a horrible choice now.
Private Signer
Leave it to AT&T everyone already forgot the throttling they did with iPhone when it was introduced? They got away with it then, why not try the same trick again?
Private Signer
No comment
david
give us 4g... and uncap our huspa speed why should iphone get all the privilages
Connor F.
I bought an HTC Inspire thinking that I would be able to use AT&T's new "4G" network which turned out to have SLOWER upload/download speeds than my iPhone 4. Complete false advertising from a company that I spend over $400 a month with. We deserve better.
RJ
This is not fast at all! My Atrix will only download at 400 KB's download here in Houston and my iPhone 3Gs would do the same on speed test. The 4G HSPA+ is complete B.S. I used the Verizon Thunderbolt and that thing gets 5,000 KB's download and hit 6,000 KB's upload.
jb
No comment
Glenn
I upgraded from a IPhone 3G to Atrix only to find out I'm in the same boat. Why????
Eric
Please give us the 4G speeds we were led to believe we were paying for!!!
James
Geeeezzzzzz!
Rip off from AT&T
You got to be kidding me!
Rip off from AT&T
You got to be kidding me!
Greg
Same old tricks. Its all about revenue and milking customers for every cent they can. 4G on this phone is a joke, let alone AT&T lying about its 4G capabilities.
Scott
7 year customer about to walk away. Good luck everyone.
Ross
Unlock this phone from Motoblur so that 3rd party developers can make their own fixes for it, or fix the bugs yourself and make it do what it's supposed to do, without the multitouch bugs or the 4G lies.
Paul J. Richardson II
Shame on you AT&T!!
Stephen Barr
No comment
john candelaria
At t should refund all its customers who pay for 4g and don' actually get the service they pay for.
George Wilkins
I left verizon for the Atrix 4g now I find my phone internet speeds is slower than my old motorola droid 1! This is unacceptable!!!
Keith Ainsley
I went from iPhone 4 to the HTC Inspire 4G. This was very dissapointing to me. Also thought it was BS AT&T saying my new phone didn't have the radio installed. Still waiting for my software update AT&T.
Stephen Halm
Really AT&T, lets play fair.
Alex Garcia
This is entirely unacceptable, there is no need for AT&T to be crippling our brand new phones, it is a complete false advertisement by calling it the Motorola Atriz "4G" when it is not activated with the speeds. I am also dissapointed in the fact that it is still running Android 2.2 which does not allow for the total dual core experience due to optimization issues with that firmware. AT&T and Motorola need to fix these issues immediatly before they lose every customer the currently have on contract. Or better yet get sued for false advertisment and denying claims to capping upload speeds
Cyrill
Chicago is advertised as 4G network. My readings are (for H+, good signal) 417 kbps download, 171 kbps upload. ????????????????????
Thomas Nguyen
It's past the halfway point. This update better come with Gingerbread. I hope that lawsuit hits them hard!
Fan
No comment
Varand Movsessian
No comment
Private Signer
No comment
steven dubois
att lies
Michael Kotchish
No comment
Private Signer
ATT, we bought out 4G phones to receive 4G speeds. My old 3G phone was faster than my new 4G phone!
Christopher
stop being so stingy and promote the things you want in a better way... for example instead of data caps, why don't you offer discounts to those who rarely use the service?
Private Signer
It's called FRAUD unless you have the ethical outlook of a slime mold.
Michael Smith
Same stupid AT&T. Someone needs to hack that company and shut them down and give them a major headache!
Jose Q
Been with Att for 8 years. Everyday I'm more disapointed.
Shaughn B
No comment
J Sanders
Been with AT&T since 04. Never had any major problems with phones, they all worked as advertised. My Atrix doesn't. I love my Atrix, I just want it to work the way AT&T said it would.
Michael P. Madden
No comment
lordofthering
ATT must take steps to correct capping on phones and provide better service for the price what they charge
chuck anthoine
I called At&t last night about my atrix being much slower that the iphone 4 my girlfriend is on and we are side by side but she can send 10 pictures to my one. I waas told that .18 kbs on the upload is well over 3g .....Yeah right
Private Signer
No comment
Jesse Gibson
What's so difficult about honesty AT&T? for that matter, what's so hard about giving us what we pay for?
Jazz Li
No comment
WamkammottWep
No comment
Private Signer
No comment
jose lopes
att sux cant wait to finish my contract to head to verizon
David Wallis
No comment
Jason Hill
Bait and switch. I canceled my Samsung Fascinate because Verizon/Samsung would not update the OS. And now, Motorola/AT&T are purposely throttling back speeds the Atrix 4G is fully capable of achieving. Why would you intentionally hinder the CPU, video, down/upload, etc. performance of what should be an incredible flagship device?
Mark
We want an explanation
kanwardip gill
Limited data to capped limited data...hmmm...waiting for my contract to be over
Private Signer
Unfair and unethical business tactics
Jesus Garcia
Please do the work you have to do, and stop taking us for fools. Not only the upload speed is poor, but the down speed to. I have friends with ipone 4, and the have a download speed of 5mb and upload of 1.5 at least. O and stop saying time and place has a factor in these to cause Im from Puerto Rico. And I still havent heard fron anyone in Puerto Rico or any other state in the US that has have a hyer upload than any one else. So please do your work.
Tina Cannon
The meter that tracks usage keeps jumping ahead in usage even when I am not using internet and then I am told that my usage is nearing limit anywhere between 3-5 days before end of billing cycle. This is not the original plan I signed up for which is supposed to be unlimited. Very misleading.
cumAlibleme
No comment
Eric Gomez
No comment
Dennis Freund
Well i was considering upgrading my iphone 3gs to the Atrix - until I found out about this. AT&T doesn't seem to be very responsive to the concerns of their customers. Just one more nail in the AT&T coffin for me. Now that Verizon has the iphone I will probably jump ship to Verizon in the fall after the details of the iphone 5 are announced. Thanks AT&T for making the decision easier for me.
James Grammer Jr
I've had the ATRIX4G for several days and within 2 days used 65% of my data plan, go fish yet my location only allows me to use ATT Services that are very. Poor! I honestly think that the one tower in our small town is not only unfair but poorly transmitting cell communication reception much less wireless availabilities.
jason
I will download 149GB every single month
Porfirio Bilbroahnhwy
No comment
Frank R.
I'm currently an ATT customer and was really looking forward to buying the Atrix for all of it's features. After verifying the speed test at the ATT store with a demo phone, I see that it is true about the actual speeds compared to what ATT is advertising. Most definitely will be looking at alternate options when I upgrade my phone next month.
Private Signer
No comment
Antonio Rey
I feel ripped off by AT&T.
Private Signer
Was going to purchase Motorola Atrix instead of waiting for iPhone 5. Now I'm considering jumping ship from AT&T all together. Sorry, can't stand dishonesty.
Jose Ramirez
why
Carlos Chaves
No comment
Austin Marangoni
No comment
spordelsCes
No comment
Private Signer
No comment
iodimiteecren
No comment
PinnerBlinn
The data on my new Inspire (on 4G) runs at speeds slower than my previous Samsung Captivate (3G)
Marcus Suraci
I own the Atrix 4G. When the network is running optimully I am happy. However over 50 percent of the time I am getting slower speeds then 3G devices. This is a joke AT&T is a joke. They need to fix this. And they are lieing in there commericials and advertisements
Jim Larsen
I was a CellularOne/AT&T Wireless Customer for 17 years before I got fed up with AT&T’s BS. I went to Verizon for 8 years until AT&T took over my local area where I’m now lucky to get 1G. If I’m in a 4G area I want what I pay for and what AT&T advertizes......Atrix 4G speeds!!!!!!!
Bryan Elder
I have the HTC inspire 4g and the 4g service from ATT is horrible !! As soon as my contract with ATT expires I will be going with Verizon!!
Private Signer
No comment
Sam Trego
I just bought the new Samsung Infuse 4G. Probably the coolest phone in the world ever built! The screen is insanely good, and the quality is amazing. I left Verizon with the Thunderbold where I was getting 20 megs per second download and 13 megs upload. Now I'm getting 1.76 mbps download and .47 upload. This is 4G? I don't understand, the phone is called "Infuse 4G" and the banner outside of the AT&T store says "America's Largest 4G Network". Excuse me?
Josh Borden
No comment
Private Signer
No comment
zehearcenuata
No comment
Private Signer
No comment
Derek Stiles
Where have we heard this "It will only affect 2% of our users..." nonsense before...
Oh, yeah, when they took away the unlimited data plan.
What a bunch of lying scumbags. I find it remarkable that only 2% of their wireless users AND 2% of their home users go over the new AT&T limits.
These douchebags need to go out of business fast.
Oh, yeah, when they took away the unlimited data plan.
What a bunch of lying scumbags. I find it remarkable that only 2% of their wireless users AND 2% of their home users go over the new AT&T limits.
These douchebags need to go out of business fast.
Pousuasse
No comment
Pousuasse
No comment
Pousuasse
No comment
KaskGaima
No comment
gagThilehew
No comment
KaskGaima
No comment
KaskGaima
No comment
gagThilehew
No comment
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I switched from an iPhone to the Atrix4G because I believed Motorola and AT&T's advertisements. BIG MISTAKE. Upload and download speeds are slower and the microphone sound quality is pathetic. There should be another groubal for the michrphone issue on the Atrix!
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I bought the Atrix because I wanted a fast web-enabled smart phone that was not a I-Phone and now is seems that AT&T + Apple are trying to make the I-Phone more than what it is.
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No 4G? No money.
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It's not just mobile customers that are being ripped off it's home users as well. Before u-verse 750k connection all the time after u-verse 10k to 150k max. Stop ripping off your customers AT&T.
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I'm dealing with lack of speed (.03mbps) download. Was told by the data tech that the towers are 3g but yet the att online site says 4g!
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I have a sprint account and ATT for my personal use. I will switch from ATT in the drop of a hat -
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How is my new phone on a faster network slower then the old? Come on at&t. We're not all stupid.
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I to got fool by ATT and there 4g network. My phone was uploading at a decent rate when I got it for the first month. And now after 3 months the service is extremely slow. Not happy. I've called ATT and they tell me that the service is down for about an hour. And if it continues to call them again. This is my 3rd call to them. And I get the same answer. Not very happy.
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Remove hsupa restrictions on the samsung captivate as well.
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Oh gosh, I'm not a fan of these restrictions. Especially for programmers and avid computer users like me, this could present a lot of problems. I like AT&T as a company, but similar to many nationwide businesses it can have some weak spots. I was surfing the internet and I found this site where people can vent about poor customer service or products they received... it can get really funny. I would recommend people to check it out here.
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The corporate replies explaining this issue are as pathetic as their false advertising of 4G.
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this isnt totally related, but I just wanted to add, please remove the total cap... I remember the good old days when I had the 30 dollar unlimited data plan, not 2gb for 25.... These are advanced phones now, with facebook, twitter, youtube, and other internet intensive activities... I will be switching to another carrier that has not gotten rid of their unlimited data, so I can at least be grandfathered in, AT&T is so ridiculous, I was off the plan for less than a month and they wouldn't give it back... And all this goes on while they secretly give apple all the bandwidth they want.... What a bunch of bullshit...
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Not a good way to keep longtime AT&T customers like myself. There's way too many players in this market to be playing games with your clientle.
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AT&T is clearly engaged in unacceptable bait and switch marketing. It is unacceptable and will be my reason for leaving AT&T after being a faithful customer for years.
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Everything we do, has a consequence. AT&T decided we are stupid & fewof us have electronics/computer technical background.
I know the reason for their Capping.
It's not a good reason simply b/c it affects certain Smartphones, yet not others.
So you wonder about Conserquence?
It would be similar to Buffalo's fate.
AT&T has once sprung out of corpse before, it was shut down after lthe Landline telephone startedot shrink, it may repeat.
GeneralMotors was lucky to be bailed out by taxpayers, AT&T may not be so.
Stop capping my Motorola "Atrix"
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I know the reason for their Capping.
It's not a good reason simply b/c it affects certain Smartphones, yet not others.
So you wonder about Conserquence?
It would be similar to Buffalo's fate.
AT&T has once sprung out of corpse before, it was shut down after lthe Landline telephone startedot shrink, it may repeat.
GeneralMotors was lucky to be bailed out by taxpayers, AT&T may not be so.
Stop capping my Motorola "Atrix"
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I am in Atl and I have the Infuse....I don't see any 4G speeds. Thanks for ruining my week att
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Not only are the speeds capped, but when they have me on the H+ network, it disables the use of the phone. Great planning AT&T.
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Advertising 4G and not receiving 4G service is false advertising. I think their is a gov't site for reporting this issue. So filing a compliant with the FCC.gov might be a good idea. They are obligated to investigate if they get enough compliants.
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I was also tricked into a "4G" phone (HTC Inspire 4G) and only getting maybe 3.5G speeds. You lost another customer.. forever.
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I too have an Atrix 4g and have looked into getting a MicroCell because of poor reception (I DO NOT live in the country) and found I had to have broadband internet and purchase their microcell antennae. The only broadband available to me is through At&T. They will not install dsl service because they say I owe $1025 for previous DSL and Dish network which someone else apparently had in my name. I NEVER RECEIVED A BILL OR ANYTHING FOR IT.
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I have paid At&T close to $20,000 over the past 5 years for wireless service and now this....
I think it is time to switch carriers.
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Not only am I dissatisfied with the speeds on my Atrix 4G not being up to the advertised speeds, but now they are capping speeds for the top 5% of data users. Had I known of their intent to do this I would never have renewed my contract. Of course, they are telling me I have a $255 early termination fee (which I'm stuck through 5/2013). I think it is tantamount to fraud and thievery that they would not offer a fee-less way out before making these changes, since it is not what I signed up for or thought I was paying for.
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